RMM Ideas for MSP
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This has come up a few times this week, and I am looking for some input from all y'all. What RMM software for an MSP have you used or researched, what looks good, what is cost effective, what do you like or not like? And what kind of pricing do you see?
We work with NinjaRMM some, and have used Comodo One in the past. We've played with many over the years. But I really want broad feedback.
Researching Notes NinjaRMM So far the leader ConnectWise Automate (aka LabTech) Kaseya VSA (part of the Unitrends group) Avast Managed Workplace Autotask Comodo One Out, doesn't even work Ipswitch WhatsUp Gold Syncro MSP Out, per tech pricing model, unrealistic. ManageEngine Desktop Central MSP Ruled Out Initially Solarwinds MSP (we've had deep ethical and legal issues with these guys, will never do business with them.) Continuum RMM (their model doesn't match with us, just not a fit in our case.)
Anyone got any others that we should put on the list? Any ideas on an open source offering? Does RMM even make sense or would just a collection of open source tools do the trick better? If you were doing it fresh today, what would you choose?
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The obvious question for any product is: "If it isn't free, what does it do enough better to make it worth the extra cost?"
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Atera - not free, but works well. It is a full package remote connection, integrated webroot, etc. Patch management is lacking, but there.
Pay per tech, unlimited endpoints.
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For us, ticketing integration is not a concern. We are using osTicket for now and plan to be on that for a while yet.
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SynchroMSP is out, the pricing model makes it insane considering how we work.
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@JaredBusch said in RMM Ideas for MSP:
Atera - not free, but works well. It is a full package remote connection, integrated webroot, etc. Patch management is lacking, but there.
Pay per tech, unlimited endpoints.
I had that open on my screen. Pay "per tech" is bad for us because we are "human heavy".
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I had looked at this, albeit briefly, https://naverisk.com/
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We really need either "free" or "per endpoint" pricing. This is because we use a large technician pool and only a very small percentage of our customers will be MSP customers using the software. So paying as we use it on endpoints works great, but paying per tech means we could have a pretty sizeable bill with only one end point on it
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Itarian is a total fail. It is 1) broken and we can't get their hosted product to work at all and 2) doesn't support our environment. So that one, while tempting, was easy to rule out.
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For remote access we plan to focus on MeshCentral, so inclusion of remote access or what they use isn't important.
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Salt isn't cutting it?
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I've heard that https://techstogether.com/ is an alternate Kaseya VSA provider than can offer per endpoint pricing
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@flaxking said in RMM Ideas for MSP:
I've heard that https://techstogether.com/ is an alternate Kaseya VSA provider than can offer per endpoint pricing
Interesting, thanks for the heads up!
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@flaxking said in RMM Ideas for MSP:
Salt isn't cutting it?
Not for the monitoring that we want. This is just a stop gap till we have that were we want to be. That is still our plan.
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@scottalanmiller said in RMM Ideas for MSP:
Itarian is a total fail. It is 1) broken and we can't get their hosted product to work at all and 2) doesn't support our environment. So that one, while tempting, was easy to rule out.
Okay, it was a corrupted account (which worries me some.) But making a new account, it is working now. So testing this for reals.
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@scottalanmiller said in RMM Ideas for MSP:
@flaxking said in RMM Ideas for MSP:
Salt isn't cutting it?
Not for the monitoring that we want. This is just a stop gap till we have that were we want to be. That is still our plan.
What about using Prometheus with Pushgateway and Grafana?
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Autotask was bought by Datto, it is expensive but works well. It is pricing per tech which is the hard part.
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Check Action1, they came up new when I was researching things and they have a free edition
https://www.action1.com/
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You can also check:
1- PulseWay
https://www.pulseway.com/pricing2- OpenNMS
https://www.opennms.org/enand old was was this one (So no recommended at all)
http://openrsm.sourceforge.net/index.html
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Others
NaveriskLitemanager
http://www.litemanager.com/OCS Inventory
https://www.ocsinventory-ng.org/en/GOverlan
https://www.goverlan.com/pricing
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@flaxking said in RMM Ideas for MSP:
@scottalanmiller said in RMM Ideas for MSP:
@flaxking said in RMM Ideas for MSP:
Salt isn't cutting it?
Not for the monitoring that we want. This is just a stop gap till we have that were we want to be. That is still our plan.
What about using Prometheus with Pushgateway and Grafana?
Or Maybe something with using Beats + Logstash instead?
Like Beats - Logstash - Elasticsearch - Grafana
Or look at the other Logstash output plugins? Maybe Beats - Logstash - Graphite?
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This will come of surprise, but after looking at what RMM does, and mainly the alerting expect, Zabbix can do similar with its default built in templates.
For the management, you can use FOSS or RDP stuff or VNC.
However I am eyeing the WAC, windows admin center, free tool from MS and can be installed ontop of Win10
either that or I dont get RMM
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@Emad-R said in RMM Ideas for MSP:
This will come of surprise, but after looking at what RMM does, and mainly the alerting expect, Zabbix can do similar with its default built in templates.
That had come to mind and I had been thinking that that might be a good idea.
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@Emad-R said in RMM Ideas for MSP:
For the management, you can use FOSS or RDP stuff or VNC
We already have MeshCentral (also FOSS) there and does it perfectly.
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@dbeato said in RMM Ideas for MSP:
Autotask was bought by Datto, it is expensive but works well. It is pricing per tech which is the hard part.
Oh well, that makes ruling that one out easy for us then.
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@Emad-R said in RMM Ideas for MSP:
Zabbix can do similar with its default built in templates.
What Zabbix lacks is patch management type stuff. That's a big deal.
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@scottalanmiller said in RMM Ideas for MSP:
@Emad-R said in RMM Ideas for MSP:
Zabbix can do similar with its default built in templates.
What Zabbix lacks is patch management type stuff. That's a big deal.
Where is Salt falling short for patch management?
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@flaxking said in RMM Ideas for MSP:
@scottalanmiller said in RMM Ideas for MSP:
@Emad-R said in RMM Ideas for MSP:
Zabbix can do similar with its default built in templates.
What Zabbix lacks is patch management type stuff. That's a big deal.
Where is Salt falling short for patch management?
Integration. Zabbix and Salt together might handle what is needed.
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@scottalanmiller said in RMM Ideas for MSP:
@flaxking said in RMM Ideas for MSP:
@scottalanmiller said in RMM Ideas for MSP:
@Emad-R said in RMM Ideas for MSP:
Zabbix can do similar with its default built in templates.
What Zabbix lacks is patch management type stuff. That's a big deal.
Where is Salt falling short for patch management?
Integration. Zabbix and Salt together might handle what is needed.
I'd hate to hear that NTG has to start using a hosted RMM solution.
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@flaxking said in RMM Ideas for MSP:
@scottalanmiller said in RMM Ideas for MSP:
@flaxking said in RMM Ideas for MSP:
@scottalanmiller said in RMM Ideas for MSP:
@Emad-R said in RMM Ideas for MSP:
Zabbix can do similar with its default built in templates.
What Zabbix lacks is patch management type stuff. That's a big deal.
Where is Salt falling short for patch management?
Integration. Zabbix and Salt together might handle what is needed.
I'd hate to hear that NTG has to start using a hosted RMM solution.
I do like the "build it ourselves" idea. I like having it all packaged for us, but what are these tools providing other than a pretty package compared to what we can do ourselves? I think you are right that it probably isn't much and doing our own is just way better.
