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    Have you looked at Itarian's (formerly Comodo) suite of tools?

    IT Discussion
    itarian helpdesk rmm
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    • KellyK
      Kelly
      last edited by

      Starting the discovery process for helpdesk alternatives for a client, and I ran across this: https://us.itarian.com/. They have a ton of free tools, but that makes me leery. I love me some free software, but I'm curious how they keep the lights on. Have any of you looked at their stuff?

      1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller
        last edited by

        I have, but unaware that they got renamed, looked at the just the other day.

        KellyK 1 Reply Last reply Reply Quote 0
        • KellyK
          Kelly @scottalanmiller
          last edited by

          @scottalanmiller said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

          I have, but unaware that they got renamed, looked at the just the other day.

          Any thoughts on it?

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Kelly
            last edited by

            @Kelly said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

            @scottalanmiller said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

            I have, but unaware that they got renamed, looked at the just the other day.

            Any thoughts on it?

            Most of their stuff is decent. Nothing spectacular, but it's mostly free which is really nice. I have no issue using their stuff when it makes sense. It's all a loss leader for their sales process and we found their sales calls to be so annoying that we gave up working with their stuff. But generally, it's not bad.

            1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              They require email and a phone number just to find out the installation requirements. Not something I'm willing to give given their history. I could make up email and numbers, I suppose.

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              • KellyK
                Kelly
                last edited by

                Cool, makes sense. Thanks.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender
                  last edited by

                  I signed up for Comondo a while ago, I get a few emails a week, that's all.

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • wrx7mW
                    wrx7m
                    last edited by

                    I would be interested in finding out your/their top picks.

                    KellyK 1 Reply Last reply Reply Quote 0
                    • KellyK
                      Kelly @wrx7m
                      last edited by

                      @wrx7m said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                      I would be interested in finding out your/their top picks.

                      Helpdesk as a category is such a mess. Zero budget for recurring costs makes it extra fun. I'll have to see if they want me to invest the time to test options.

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                      • scottalanmillerS
                        scottalanmiller @Kelly
                        last edited by

                        @Kelly said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                        Cool, makes sense. Thanks.

                        But if you are okay with dealing with that stuff (or give fake ones) I've had no issue with their software.

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                        • scottalanmillerS
                          scottalanmiller @Dashrender
                          last edited by

                          @Dashrender said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                          I signed up for Comondo a while ago, I get a few emails a week, that's all.

                          We had a guy that just called and called. It was nuts.

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                          • dbeatoD
                            dbeato
                            last edited by

                            I have been using it for the last 4 years and it is my personal RMM. No calls at all for me. Sure you get them once or twice at the beginning but that’s it.

                            KellyK scottalanmillerS 2 Replies Last reply Reply Quote 1
                            • dbeatoD
                              dbeato
                              last edited by

                              Also although they have Linux and Mac agents there is no remote acess to them only Windows Agents.

                              1 Reply Last reply Reply Quote 0
                              • KellyK
                                Kelly @dbeato
                                last edited by

                                @dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                                I have been using it for the last 4 years and it is my personal RMM. No calls at all for me. Sure you get them once or twice at the beginning but that’s it.

                                Have you tried their helpdesk/service desk software?

                                dbeatoD 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @dbeato
                                  last edited by

                                  @dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                                  I have been using it for the last 4 years and it is my personal RMM. No calls at all for me. Sure you get them once or twice at the beginning but that’s it.

                                  We were pretty clear with them why we dropped them. Maybe they took that to heart and cut back.

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                                  • dbeatoD
                                    dbeato @Kelly
                                    last edited by

                                    @Kelly said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                                    @dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:

                                    I have been using it for the last 4 years and it is my personal RMM. No calls at all for me. Sure you get them once or twice at the beginning but that’s it.

                                    Have you tried their helpdesk/service desk software?

                                    Yes, I haven't had to use it daily but I get tickets daily about computer performance the closes themselves as you can see below:

                                    2019-03-05_1859.png

                                    I also was wrong, the Remote Control also has Mac Remote Control, just not Linux.

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                                    • dbeatoD
                                      dbeato
                                      last edited by

                                      See their supported OS
                                      2019-03-06_0615_001.png 2019-03-06_0615.png

                                      1 Reply Last reply Reply Quote 0
                                      • dbeatoD
                                        dbeato
                                        last edited by

                                        For the Support Portal it looks as below
                                        2019-03-06_0621.png
                                        2019-03-06_0624.png
                                        2019-03-06_0624_001.png
                                        2019-03-06_0625.png

                                        black3dynamiteB 1 Reply Last reply Reply Quote 1
                                        • dbeatoD
                                          dbeato
                                          last edited by

                                          It also has a timer as soon as you start working on the Ticket
                                          2019-03-06_0629.png
                                          You can post internal notes
                                          2019-03-06_0630.png
                                          You can also transfer the ticket to other departments
                                          2019-03-06_0631.png
                                          You can also add inventory
                                          2019-03-06_0632.png
                                          You can also make appointments on it too
                                          2019-03-06_0633.png

                                          1 Reply Last reply Reply Quote 2
                                          • KellyK
                                            Kelly
                                            last edited by

                                            Thanks @dbeato. Itis helpful to see it.

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