Gaming Rig Issues



  • OK, so this might be a little long and confusing. Please feel free to ask me anything or clarify anything. This is for my cousins gaming machine I built for him, and I am not a gamer, nor do I build machines on a weekly basis. So I am at a loss, and this is out of my area of expertise.

    OK, so I built the machine in June 2017. I over clocked it using the BIOS preset gamer over clock setting. It worked fine for about a year, then all of a sudden the computer started shutting down while he was playing games. So I took off the over clock and loaded optimal preset. I reapplied new compound to it this weekend, and reset the over clock back to what it was before and it ran fine for one day, then starts to shut down again, so load optimal.

    While OC, during idle the max value was 69c. During load 80-90c. I am not sure what temps where when I first build it.

    Back to optimal, defualt bios config, at idle, max is 66c, avg 50-55. Ill try get more temps tomorrow after he plays again, but if i remeber right was 75-80

    I am using HWMonitor. Not sure if there is something better to use than can log the temps

    So I am wondering is there a hardware issue? Possible water cooler went out (I dont have the usb connected yet, but will once the cable comes in)?

    One other issue I had with it was the RAM I got was not on the QVL, and was hoping it would eventually be supported and run at the 3200mhz. Right now on latest bios, its still at 2133. I purchased new RAM to try get something more compatible (thinking I finally got the cooling under control).

    Again, sorry, I am a noob at gaming rigs, and havent actually built systems as a living for over 10 years, so sorry if I sound dumb, or confused.

    Specs are...

    Case: Cooler Master Storm Stryker -White
    Power Supply: EVGA SuperNOVA 850W
    Motherboard: Asus ROG Crosshair VI Hero
    CPU: AMD Ryzen 1700x
    Memory: Corsair Vengeance 32 GB (CMU32GX4M4C3200C16B)
    CPU Cooler: Corsair H100i v2
    HDD 1 (OS): Samsung 960 Evo 500GB NVMe M.2
    HDD 2 (Data): WL 3TB
    Capture Card: Elgato HD60 Pro
    Graphics Card: Asus GeForce GTX 1070 8GB Rog Strix
    Monitor 1: Dell Ultra HD 4K P215Q 24”
    Monitor 2: ViewSonic 24” VX2452MH

    New Test Ram
    G.Skill TridentZ RGB Series 16GB (2 x 8GB) (PC4 25600) F4-3200C16D-16GTZR
    or
    CORSAIR Vengeance RGB 32GB (4x8GB) DDR4 3200MHz C16 Desktop Memory - White CMR32GX4M4C3200C16W



  • Does the BIOS have logs? If it's a thermal shutdown, it may show that in the BIOS logs, possible Event Viewer in Windows.

    If it's not thermal related, it could be a bad power supply. Thermal and Power related are really the main causes of sudden shutdowns like that. (lately, Win10 updates, but those are always restarts, never shutdowns)

    I'd start with those.



  • @Obsolesce I never saw any logs in BIOS. Looking at eventvwr now, only see that improper shutdown/etc. It seems to happen when he is gaming it seems..

    My brain is fried thinking about it, and I could be missing things in Event Viewer.



  • On a semi related topic have you considered not over clocking? Modem processors are generally powerful enough to not be the limiting factor with games.



  • It may just be me... But 69C seems awful high for a desktop idling -- even if it's overclocked.

    You might consider adding a bigger CPU fan or additional case fans to exhaust the heat.

    I will also echo @Obsolesce's mention of checking the power supply. If you have to replace it, it might be worth stepping up to a larger one.



  • @smartkid808 said in Gaming Rig Issues:

    @Obsolesce I never saw any logs in BIOS. Looking at eventvwr now, only see that improper shutdown/etc. It seems to happen when he is gaming it seems..

    My brain is fried thinking about it, and I could be missing things in Event Viewer.

    You probably won't find that information in Event Viewer. Most modern UEFI and BIOS systems have the ability to log to a file on storage. It's not bit but it will tell you why the system crashed if it wasn't a software crash.



  • @smartkid808 said in Gaming Rig Issues:

    r about a year, then all of a sudden the computer started shutting down while he was playing games. So I took off the over

    I tend to agree with either thermal or Power Supply as being the issue.



  • I'd pull the CPU heatsink, remove the thermal paste and apply a fresh dab to the CPU.

    If it's crusted on at this point the system was overheating for too long and it needs to be reapplied.



  • @DustinB3403 said in Gaming Rig Issues:

    I'd pull the CPU heatsink, remove the thermal paste and apply a fresh dab to the CPU.

    If it's crusted on at this point the system was overheating for too long and it needs to be reapplied.

    @smartkid808 already tried that.



  • @coliver said in Gaming Rig Issues:

    @DustinB3403 said in Gaming Rig Issues:

    I'd pull the CPU heatsink, remove the thermal paste and apply a fresh dab to the CPU.

    If it's crusted on at this point the system was overheating for too long and it needs to be reapplied.

    @smartkid808 already tried that.

    Oh I completely read-past this "I reapplied new compound to it this weekend".



  • So there are likely only 2 other items to test, either the CPU is damaged from overheating or the GPU is defective and causing the crashing when under heavy load.

    Install a spare CPU and see if the issue persists. And then try installing a spare GPU and see if the issue persists.

    It's one of those two items.



  • @DustinB3403 said in Gaming Rig Issues:

    CPU is damaged from overheating

    This is kind of where I'm leaning. CPUs can take quite the beating but once you Overclock them, even using the "safe" settings from a motherboard manufacturer, you risk damage.



  • @coliver said in Gaming Rig Issues:

    @smartkid808 said in Gaming Rig Issues:

    @Obsolesce I never saw any logs in BIOS. Looking at eventvwr now, only see that improper shutdown/etc. It seems to happen when he is gaming it seems..

    My brain is fried thinking about it, and I could be missing things in Event Viewer.

    You probably won't find that information in Event Viewer. Most modern UEFI and BIOS systems have the ability to log to a file on storage. It's not bit but it will tell you why the system crashed if it wasn't a software crash.

    Because when hardware fails, it has no way to log as the logging mechanism is gone by that point.



  • Thanks for all the replies. >Just got to work and here are the replies.. Sorry, coffee isn't full kicked in yet, as its only 730 am

    @dafyre said in Gaming Rig Issues:

    You might consider adding a bigger CPU fan or additional case fans to exhaust the heat.

    I have a Corsair H100iv2 water cooler on the CPU. Wondering if thats flakey. Not sure how long they last. I just reaplied new thermal paste, and I think this reading is slightly lower.. I can't remeber what it was before

    @coliver said in Gaming Rig Issues:

    On a semi related topic have you considered not over clocking? Modem processors are generally powerful enough to not be the limiting factor with games.

    Yes, I have it back to normal now. He said it is better when over clocked. But If I can get the RAM to run at 3200, then maybe that might help to ??

    @dafyre said in Gaming Rig Issues:

    I will also echo @Obsolesce's mention of checking the power supply. If you have to replace it, it might be worth stepping up to a larger one.

    How big would you recommend. Its a 850w now.

    @Dashrender said in Gaming Rig Issues:

    I tend to agree with either thermal or Power Supply as being the issue.

    I was thinking thermal until PSU came up.. Could very well be that to.. When I ran everything in PC Part Picker, my PSU was big enough. I Will run it thru again.

    @DustinB3403 said in Gaming Rig Issues:

    I'd pull the CPU heatsink, remove the thermal paste and apply a fresh dab to the CPU.
    If it's crusted on at this point the system was overheating for too long and it needs to be reapplied.

    Yea, that was my first thought since it was the default compound from corsair.

    @DustinB3403 said in Gaming Rig Issues:

    So there are likely only 2 other items to test, either the CPU is damaged from overheating or the GPU is defective and causing the crashing when under heavy load.
    Install a spare CPU and see if the issue persists. And then try installing a spare GPU and see if the issue persists.
    It's one of those two items.

    I don't have spare parts.. Any parts I would have to buy.. Funny you mention GPU, as I forgot to mention. When gaming, should it be using 100% gpu resources when playing rainbow six / fortnite (I know depends on what settings he is using)? I dont remember what he had everything set to. I think fortnite he dropped to low cuz even when not over clocked it was poor performance. I am not liking the CPU issue.. I hope thats not what's wrong.. 😞

    I will also check orientation of all fans.. Where should all of them face? Air flow front to back, or back to front?

    Do any of you have Ryzen systems? How have they been? This was build for video editing, but now he games on it..



  • I had him leave it on so I can remote in and current CPU Idle temp is 43c, with a max of 70c. Machine was not in use during this time. Updates or other background things may have happened.



  • @smartkid808 said in Gaming Rig Issues:

    I had him leave it on so I can remote in and current CPU Idle temp is 43c, with a max of 70c. Machine was not in use during this time. Updates or other background things may have happened.

    Yeah, that seems super warm.



  • @scottalanmiller said in Gaming Rig Issues:

    @smartkid808 said in Gaming Rig Issues:

    I had him leave it on so I can remote in and current CPU Idle temp is 43c, with a max of 70c. Machine was not in use during this time. Updates or other background things may have happened.

    Yeah, that seems super warm.

    Isn't this thing liquid cooled? Or did I read wrong?



  • @Obsolesce said in Gaming Rig Issues:

    @scottalanmiller said in Gaming Rig Issues:

    @smartkid808 said in Gaming Rig Issues:

    I had him leave it on so I can remote in and current CPU Idle temp is 43c, with a max of 70c. Machine was not in use during this time. Updates or other background things may have happened.

    Yeah, that seems super warm.

    Isn't this thing liquid cooled? Or did I read wrong?

    It doesn't appear to be getting cooled at all 😉



  • @smartkid808 said in Gaming Rig Issues:

    Thanks for all the replies. >Just got to work and here are the replies.. Sorry, coffee isn't full kicked in yet, as its only 730 am
    @dafyre said in Gaming Rig Issues:

    You might consider adding a bigger CPU fan or additional case fans to exhaust the heat.

    I have a Corsair H100iv2 water cooler on the CPU. Wondering if thats flakey. Not sure how long they last. I just reaplied new thermal paste, and I think this reading is slightly lower.. I can't remeber what it was before

    I'm not sure how these water/liquid cooled units work, but if possible, you may want to check and make sure it's got water.



  • @dafyre said in Gaming Rig Issues:

    @smartkid808 said in Gaming Rig Issues:

    Thanks for all the replies. >Just got to work and here are the replies.. Sorry, coffee isn't full kicked in yet, as its only 730 am
    @dafyre said in Gaming Rig Issues:

    You might consider adding a bigger CPU fan or additional case fans to exhaust the heat.

    I have a Corsair H100iv2 water cooler on the CPU. Wondering if thats flakey. Not sure how long they last. I just reaplied new thermal paste, and I think this reading is slightly lower.. I can't remeber what it was before

    I'm not sure how these water/liquid cooled units work, but if possible, you may want to check and make sure it's got water.

    And the fan is cooling the liquid properly, the temperature of the liquid itself, the age of the liquid... perhaps needs changed out.



  • @Obsolesce this cooling unit is completely sealed and has no way of draining or being refilled.



  • @DustinB3403 said in Gaming Rig Issues:

    @Obsolesce this cooling unit is completely sealed and has no way of draining or being refilled.

    Oh I see.

    It's hard to know what the exact issue is, whether it's thermal or power related. Intel's don't shut down until they get REALLY hot, and I didn't see evidence of that yet.

    Is there a setting in the BIOS to control that? I don't think it does it until over 100 Celsius by default, though I'm not sure of the exact temperature.



  • @dafyre said in Gaming Rig Issues:

    I'm not sure how these water/liquid cooled units work, but if possible, you may want to check and make sure it's got water.

    IDK either, all I know its an AIO enclosed system.

    @Obsolesce said in Gaming Rig Issues:

    Oh I see.
    It's hard to know what the exact issue is, whether it's thermal or power related. Intel's don't shut down until they get REALLY hot, and I didn't see evidence of that yet.
    Is there a setting in the BIOS to control that? I don't think it does it until over 100 Celsius by default, though I'm not sure of the exact temperature.

    Ill try look again at the bios. But all i saw was monitor and ignore for CPU temps.



  • @scottalanmiller said in Gaming Rig Issues:

    It doesn't appear to be getting cooled at all

    Thats kinda my thought.. Possible water cooler not running? And only the metal is acting like a heat sink?



  • @smartkid808 said in Gaming Rig Issues:

    @scottalanmiller said in Gaming Rig Issues:

    It doesn't appear to be getting cooled at all

    Thats kinda my thought.. Possible water cooler not running? And only the metal is acting like a heat sink?

    That's plausible.



  • @scottalanmiller said in Gaming Rig Issues:

    That's plausible.

    This kind of was my first gut feeling. IDK how long these things usually last.



  • They last for quite a long time. Definitely more than a year.

    Dumb question but can your buddy see if the fans are spinning on this unit at all?



  • @DustinB3403 said in Gaming Rig Issues:

    They last for quite a long time. Definitely more than a year.
    Dumb question but can your buddy see if the fans are spinning on this unit at all?

    Yea it is. I checked. Not dumb at all.. I have 2 fans in front and one in rear if i remember right. and if i remember right, blowing front to back. and then the 2 on the rad.. all are spinning last i looked.



  • @smartkid808 said in Gaming Rig Issues:

    @DustinB3403 said in Gaming Rig Issues:

    They last for quite a long time. Definitely more than a year.
    Dumb question but can your buddy see if the fans are spinning on this unit at all?

    Yea it is. I checked. Not dumb at all.. I have 2 fans in front and one in rear if i remember right. and if i remember right, blowing front to back. and then the 2 on the rad.. all are spinning last i looked.

    Directly on the CPU cooler there are 2 fans. Did you check that?



  • @DustinB3403 said in Gaming Rig Issues:

    Directly on the CPU cooler there are 2 fans. Did you check that?

    yea, the ones on the radiator are spinning. I am emailing corsair support as well to see what they say.


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