What tools do you use...



  • I find myself moving through a few tools to maintain my network. I have Spiceworks for ticketing but don't really like the inventory/asset management part. I use PDQ Deploy and Inventory for update management along with WSUS for Windows updates. I use PRTG for up/down and resource/usage tracking.

    I was hopefully looking to find more of an all in one solution but not sure that one truly exists. I know Connectwise/LabTech but that seems more like MSP tools than a single in house solution. ManageEngine has a great system but not sure if that fits what I'm looking for either.

    What do you guys use?



  • @WLS-ITGuy I have a whole tool chest that I carry around software wise. A bunch of scripts to clean up and clean out Windows things. Clonzilla usb stick and a HDD to image systems before I work on them. A bunch of .iso files on another usb stick along with a Fedora Server netboot installer. Also, a Windows 10 install on a usb stick (yuck, but it's what we service.)



  • ManageEngine Desktop Central for patching, remote support, software install(including Win 10 upgrades or feature pack deployments), inventory. Pulseway and a site call r-u-on for server based monitoring, alerting. RUON strictly alerting, Pulseway is more interactive which includes monitoring allows some server manipulation (services, restarts, files, processes, basic AD account changes). Zendesk for ticketing as we have multiple departments who needed a ticketing service (pricey imo but no one higher up has complained over the years so). Just the tip of the toolbox iceberg here...



  • Some places use RMM in house. It's more logical than it seems at first glance.



  • @scottalanmiller said in What tools do you use...:

    Some places use RMM in house. It's more logical than it seems at first glance.

    When I was an MSP admin I used Labtech/Connectwise and loved it. I know I don't need the billing aspect of connectwise.



  • Maybe something like NinjaRMM? I've seen internal departments use that before.



  • @scottalanmiller said in What tools do you use...:

    Some places use RMM in house. It's more logical than it seems at first glance.

    Right, if you use one that bills by tech and there are only a few of you, this can be quite effective.

    Just ignore the billing part if you want.

    Or better, set it up to get costs for all this internal work. Could be useful next time hardware, services, or staffing are discussed.


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