FreePBX - forward the main phone number when desired
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It turns out that my setup didn't have an outgoing route for calls not coming from an extension. I have two outgoing routes. One for company A, and one for Company B. I have the outbound dialing rules keyed to the extensions for each company...
Well, this outside caller isn't on any extension, so there was no route for it. I added a non keyed route, and now the calls are flowing.
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And now the user wants the calls to be CID tagged - company:real caller
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On FreePBX are there options for the types of calls to forward and to where?
I know on the mitel units you can do separate forwards based on where a call originates. IE internal would ring the cell phone. But external would be sent to voicemail.
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@Dashrender said in FreePBX - forward the main phone number when desired:
And now the user wants the calls to be CID tagged - company:real caller
How would that work when the call is being forwarded from your phone system to their cell phone?
The original caller ID would look like your main number.
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@DustinB3403 said in FreePBX - forward the main phone number when desired:
@Dashrender said in FreePBX - forward the main phone number when desired:
And now the user wants the calls to be CID tagged - company:real caller
How would that work when the call is being forwarded from your phone system to their cell phone?
The original caller ID would look like your main number.
Nope - through testing just now - FreePBX takes the CID info (name and number) from the external caller and sends it as the CID info when transferring to the cell phone.
that definitely caught me by surprise.
So, knowing that, RingGroups have a CID prefix option (and even though JB mentioned it to me, I already knew about it :P) so I'm waiting for my user to get back to me to test if the RG CID prefix will also pass through to the cell phone.
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@Dashrender said in FreePBX - forward the main phone number when desired:
@DustinB3403 said in FreePBX - forward the main phone number when desired:
@Dashrender said in FreePBX - forward the main phone number when desired:
And now the user wants the calls to be CID tagged - company:real caller
How would that work when the call is being forwarded from your phone system to their cell phone?
The original caller ID would look like your main number.
Nope - through testing just now - FreePBX takes the CID info (name and number) from the external caller and sends it as the CID info when transferring to the cell phone.
that definitely caught me by surprise.
So, knowing that, RingGroups have a CID prefix option (and even though JB mentioned it to me, I already knew about it :P) so I'm waiting for my user to get back to me to test if the RG CID prefix will also pass through to the cell phone.
But the external PSTN doesn't accept anything but the CID. The CID Name is dropped/ignored. So your client cannot have what they want.
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Clarification: You can add numbers. But that will be interpreted by the receiving cell phone as a country code or other random thing.
Example:
I have direct ext dialing enabled form a client PBX to our PBX.
The client calls my extension 103 from their extension 5199.
Their outbound route sends it over the IAX2 trunk to my PBX as an interoffice call.
My desk phone shows their extension as 5199.
I have Follow Me enabled that sends calls to my cell phone after 10 seconds.
My cell phone gets the number as +15199 (E.164 format).
If I disable the E.164 standard on VoIP.MS the call comes through as 5199 or +5199 and my cell phone tells me I have a call from Peru (Country Code 51). -
@JaredBusch said in FreePBX - forward the main phone number when desired:
from Peru (Country Code 51).
lol nice.
