Remote viewing software
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I am a TV user, with no NDA.
I mostly use it for support, and go right into the user's live session 90% of the time. I use RDP when I am not using the user's session.
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We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
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@JasGot said in Remote viewing software:
We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
Are you using hosted or on-premises?
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We use TeamViewer here too.
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@black3dynamite said in Remote viewing software:
We use TeamViewer here too.
I like teamviewer but they had some shady price-jacking going on a while ago that pissed off a lot of people.
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@DustinB3403 said in Remote viewing software:
@black3dynamite said in Remote viewing software:
We use TeamViewer here too.
I like teamviewer but they had some shady price-jacking going on a while ago that pissed off a lot of people.
I think there was also an issue with some security that pissed people off.
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@wrx7m said in Remote viewing software:
@JasGot said in Remote viewing software:
We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
Are you using hosted or on-premises?
On premises. About 50 feet from me
Running on an Intel NUC -
@JasGot said in Remote viewing software:
@wrx7m said in Remote viewing software:
@JasGot said in Remote viewing software:
We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
Are you using hosted or on-premises?
On premises. About 50 feet from me
Running on an Intel NUC Windows or Linux? Windows runs better with lots of resources, Linux runs way better for us in cloud on a "per dollar" basis.
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@wrx7m said in Remote viewing software:
@Donahue said in Remote viewing software:
@wrx7m said in Remote viewing software:
Screenconnect for Windows works well. We have it hosted by them.
You can also control mobile devices. My only complaint is that the Android app used to remote in to other devices, is not that great. The mouse control is the main issue. They recently updated it to be better than before, but it is still not great.
can you remote into phones? I constantly get calls from people out in the field that have problems with their iPhones, but have no way to help the remotely.
Yup -
https://www.connectwise.com/software/control/remote-support/compatibilityNot the iPhones, unless Apple changed their rules. You used to be able to remote control the iPhones, but they had to remove that a couple of years ago.
Android? No problem!
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@scottalanmiller said in Remote viewing software:
@JasGot said in Remote viewing software:
@wrx7m said in Remote viewing software:
@JasGot said in Remote viewing software:
We use ConnectWise Control (formerly ScreenConnect [SC]).
Honestly, I would be hard pressed to give any other option a second look. BUT, it didn't start out that way. In the product's infancy, and early in our learning curve, we only used its basic functions (which every other products offers too). But as we mastered it; and it became a more complex and flexible product, we have turned it into a be-all/end-all for RMM. The things we can do through SC would amaze you. Granted most of it is OS related, so it's not something SC magically provides, but the fact you can to it without ever seeing or connecting to the gui at the other end make it extremely valuable.
Are you using hosted or on-premises?
On premises. About 50 feet from me
Running on an Intel NUC Windows or Linux? Windows runs better with lots of resources, Linux runs way better for us in cloud on a "per dollar" basis.
Windows. Runs great. About 3500 Clients in Access Mode.
