VOIP Provider: Skyetel



  • Anyone using https://skyetel.com/ ?
    It is one of the preferred providers in FusionPBX.

    This sounds interesting: https://skyetel.atlassian.net/wiki/spaces/SUG/pages/16580671/Our+Network+Topology

    I've signed up since I intend to test FusionPBX.



  • Never used them this is high.
    0_1540998751829_39483d6e-4c35-4e0f-a255-4f5cbfa1fb3f-image.png

    Not bad, but higher per minute than Twilio all the way around.

    Higher than VoIP.ms on outbound and some inbound.



  • @JaredBusch I saw that too and wondered what the draw was.



  • There was some confusion about how our published rates work vs how our relationship pricing works. We updated our website to make this more clear 🙂

    Screen Shot 2018-12-05 at 3.20.08 PM.png



  • @Skyetel said in VOIP Provider: Skyetel:

    @scottalanmiller @JaredBusch Those rates are our Retail rates, we don't publish our reseller rates. Our reseller rates are significantly lower and are unique per customer. In almost all cases, we can beat whatever you are paying now :). Check this out:

    0_1541451135075_Screen Shot 2018-11-05 at 12.51.13 PM.png

    This is often discussed around here, and most of us just won't deal with a company that doesn't publish pricing. One hour of our time to call one company about pricing often costs more than the company we're working for could possible save in a reasonable amount of time.



  • @travisdh1 said in VOIP Provider: Skyetel:

    @Skyetel said in VOIP Provider: Skyetel:

    @scottalanmiller @JaredBusch Those rates are our Retail rates, we don't publish our reseller rates. Our reseller rates are significantly lower and are unique per customer. In almost all cases, we can beat whatever you are paying now :). Check this out:

    0_1541451135075_Screen Shot 2018-11-05 at 12.51.13 PM.png

    This is often discussed around here, and most of us just won't deal with a company that doesn't publish pricing. One hour of our time to call one company about pricing often costs more than the company we're working for could possible save in a reasonable amount of time.

    Except, resale and wholesale are always 100% negotiation. Can you even read?

    This is totally different than consumer purchasing.



  • @travisdh1 The two main reasons we don't publish our wholesale rates are:

    1. It prevents fraud. Having customers call into out sales line and talk to a person is a fantastic way to reduce our toll fraud exposure.
    2. It lets us make sure we're the right fit for you. If you call in and need SIP Registration, we'd tell out right then and there that we aren't the provider for you.

    Since we don't lock you into a contract or require any minimums, our sales process is pretty simple. We find out what you are paying now and discount your rates so our prices are cheaper. If we can't save you money, we'll tell you on the spot. If you don't have any technical questions and already signed up online, the entire call can take less than 5 mins. There's no back-and-forth or annoying approval process involved.



  • @Skyetel said in VOIP Provider: Skyetel:

    @scottalanmiller @JaredBusch Those rates are our Retail rates, we don't publish our reseller rates. Our reseller rates are significantly lower and are unique per customer. In almost all cases, we can beat whatever you are paying now :). Check this out:

    0_1541451135075_Screen Shot 2018-11-05 at 12.51.13 PM.png

    @Bundy-Associates (@jaredbusch) and @NTG (@scottalanmiller )do not resell. You are barking up the wrong tree here.



  • @JaredBusch don't you usually just have your clients go to any given provider and purchase direct for what they need?



  • @DustinB3403 said in VOIP Provider: Skyetel:

    @JaredBusch don't you usually just have your clients go to any given provider and purchase direct for what they need?

    Correct.



  • @Skyetel Your service sounds nice. But your retail pricing is higher than the competition. Not by much, but higher.

    I do like your locations. and I plan to look into testing your service.



  • For clarification - our unpublished rates are not exclusively for Resellers, they're available for anyone who calls in. You just need to give us your last month's invoice or account statement for us to review your pricing.

    If the pricing we need to beat is extremely low, then we usually want to know what your call volumes are and what platform you are using. This is so we can factor in what technical support needs you may have. If a customer is using a very old version of Asterisk or an old Toshiba system, they are likely to have more technical support needs than customers using a fresh install of FusionPBX. In this case we may decline to offer you better rates unless you have significant volumes to make up for the support time. This is why its all negotiated and not published 🙂



  • @JaredBusch If/when you sign up, give us a call. I bet you'll be pleasantly surprised by how our sales process works and how generous we can be 😃



  • @Skyetel said in VOIP Provider: Skyetel:

    @JaredBusch If/when you sign up, give us a call. I bet you'll be pleasantly surprised by how our sales process works and how generous we can be 😃

    Well, I will only buy retail.



  • @Skyetel said in VOIP Provider: Skyetel:

    For clarification - our unpublished rates are not exclusively for Resellers, they're available for anyone who calls in. You just need to give us your last month's invoice or account statement for us to review your pricing.

    If the pricing we need to beat is extremely low, then we usually want to know what your call volumes are and what platform you are using. This is so we can factor in what technical support needs you may have. If a customer is using a very old version of Asterisk or an old Toshiba system, they are likely to have more technical support needs than customers using a fresh install of FusionPBX. In this case we may decline to offer you better rates unless you have significant volumes to make up for the support time. This is why its all negotiated and not published 🙂

    All of that is inconsequential to the conversation. As an individual if I need a home phone I want the lowest possible rates and to quickly be able to find said pricing online.

    If I was like @JaredBusch or @scottalanmiller I want to have my customers know that they are getting the best price possible without having to have a Skyetel evaluate their value with some hidden math.

    While the pricing listed isn't horrible there are other vendors who list their pricing and are known to have great support too!



  • @DustinB3403 I totally get where you are coming from. I'm afraid that not our business model. If you are only willing to consider published pricing, then we won't be the cheapest provider available :).



  • @Skyetel said in VOIP Provider: Skyetel:

    @scottalanmiller @JaredBusch Those rates are our Retail rates, we don't publish our reseller rates. Our reseller rates are significantly lower and are unique per customer. In almost all cases, we can beat whatever you are paying now :).

    We aren't resellers, though. We are in IT, not VARs. So reseller rates don't really apply, generally.



  • @DustinB3403 said in VOIP Provider: Skyetel:

    @JaredBusch don't you usually just have your clients go to any given provider and purchase direct for what they need?

    Yes, so unless our customers are resellers, this process makes no sense. And if they were resellers, the retail pricing we get from other places would, I assume, also be lower.



  • @Skyetel said in VOIP Provider: Skyetel:

    @DustinB3403 I totally get where you are coming from. I'm afraid that not our business model. If you are only willing to consider published pricing, then we won't be the cheapest provider available :).

    Why publish prices that are high, and just hope that people will call and try to talk you down? Seems counter intuitive.

    This is tough as customers, especially MSPs researching for customers, often have to have pricing from many sources and quickly. So contacting each to work out pricing can be difficult. Often we need pricing ahead of time, you sit in a meeting and someone asks for pricing recommendations expecting you to already know them, adding more complication.



  • @Skyetel said in VOIP Provider: Skyetel:

    @DustinB3403 I totally get where you are coming from. I'm afraid that not our business model. If you are only willing to consider published pricing, then we won't be the cheapest provider available :).

    I'd almost think that it would be better to not publish anything and only say to call in for pricing. The published pricing might be misleading.



  • Best thing to do is find people that have used Skyetel and talk to them or at least read some reviews of what they have said.

    Google search: Skyetel look on the right and you will see 27 reviews at this moment all 5 stars. If you read the reviews you will see the customers of Skyetel are really happy. Part of that happiness comes from good customer service and from the prices that have saved a lot of people money. I know some of the people that gave the reviews... at least 25% of them use FusionPBX.



  • Any idea on international pricing? Nothing listed.



  • @scottalanmiller I haven't specifically checked on international calling rates for them but I have used them call internationally. They don't currently offer DIDs outside of North America.



  • @scottalanmiller here's our international pricing: https://files.skyetel.com/SkyetelHighCostPrices.xlsx. This is on our pricing page, but its a link, so its easy to miss 🙂

    We have some pretty awesome fraud protection with our international system - give this a read:
    https://skyetel.atlassian.net/wiki/spaces/SUG/pages/243761174/High+Cost+Calling



  • @Skyetel said in VOIP Provider: Skyetel:

    We have some pretty awesome fraud protection with our international system - give this a read:
    https://skyetel.atlassian.net/wiki/spaces/SUG/pages/243761174/High+Cost+Calling

    That's what @markjcrane was telling me in a private convo. Thanks.



  • @Skyetel said in VOIP Provider: Skyetel:

    @scottalanmiller here's our international pricing: https://files.skyetel.com/SkyetelHighCostPrices.xlsx. This is on our pricing page, but its a link, so its easy to miss 🙂

    Ah, good info. I had meant, though, DIDs and service in other countries. I should have clarified. We don't call internationally very often, and when we do it is mostly just Mexico which is cheap. It's getting DIDs in Panama and Mexico that we are looking for which, as I understand it, you don't offer yet. Not many people do, not a big deal, was just something we were interested in.



  • I've signed up for it and then asked about pricing. They told me they can't do anything on pricing and couldn't beat my current provider. The lower prices are for resellers and wholesalers only apparently. And I believe someone pointed it out earlier that they shouldn't offering lower prices since we aren't resellers but are end users. Also I asked why they couldn't beat my current prices, the reply I received was that my current providers and other providers like Voip.ms or Twilio don't have the network and support they have.

    I've tried the system, I've had failed calls outgoing and then I get these charges for CID lookup and these other charges other providers do not charge. All the reviews on google look consistent so I'm not sure if a customer actually wrote them or the employees. Also I couldn't find out about their history either. No history, no reviews, sketchy pricing = I'll take my business elsewhere.



  • @Harrygill said in VOIP Provider: Skyetel:

    I've signed up for it and then asked about pricing. They told me they can't do anything on pricing and couldn't beat my current provider. The lower prices are for resellers and wholesalers only apparently.

    I'm going to sign up and see what we get. We've got two numbers ripe for porting, so it is a good time to test.



  • @Harrygill said in VOIP Provider: Skyetel:

    I've tried the system, I've had failed calls outgoing and then I get these charges for CID lookup and these other charges other providers do not charge. All the reviews on google look consistent so I'm not sure if a customer actually wrote them or the employees. Also I couldn't find out about their history either. No history, no reviews, sketchy pricing = I'll take my business elsewhere.

    Employee reviews can happen, but it can also be a vendor that focuses on business customers not consumer. There are very few people to do reviews and IT customers tend to publish pretty boilerplate responses. So hard to say.



  • @scottalanmiller said in VOIP Provider: Skyetel:

    @Harrygill said in VOIP Provider: Skyetel:

    Also I asked why they couldn't beat my current prices, the reply I received was that my current providers and other providers like Voip.ms or Twilio don't have the network and support they have.

    HAHAHAHAHA. yeah right. Twilio and voip.ms don't have the support and network of some little place like this? This guys can't expect to be taken seriously with that kind of response.

    Well, he might not be totally lying, the big guys don't have the same network and support, they have vastly superior networks and support.