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    Incoming call doesn't work

    Scheduled Pinned Locked Moved IT Discussion
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    • DustinB3403D
      DustinB3403
      last edited by

      What PBX solution are you using?

      JaredBuschJ 1 Reply Last reply Reply Quote 1
      • JaredBuschJ
        JaredBusch @DustinB3403
        last edited by

        @dustinb3403 said in Incoming call doesn't work:

        What PBX solution are you using?

        based on his post history, I assume some half baked FreePBX system.

        DustinB3403D 1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch
          last edited by

          You will need to provide a lot more detailed information for anyone to troubleshoot this on a forum.

          1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403 @JaredBusch
            last edited by

            @jaredbusch said in Incoming call doesn't work:

            @dustinb3403 said in Incoming call doesn't work:

            What PBX solution are you using?

            based on his post history, I assume some half baked FreePBX system.

            I was guessing at that, but was trying to coex more information out of @Jimmy_K so we could start to try and unwind this problem.

            1 Reply Last reply Reply Quote 1
            • scottalanmillerS
              scottalanmiller @Jimmy_K
              last edited by

              @jimmy_k said in Incoming call doesn't work:

              . I have checked with provider and they say the inbound route is still ok.

              Yeah, they all say that. They don't even bother to check, typically.

              1 Reply Last reply Reply Quote 1
              • J
                Jimmy_K
                last edited by

                Dear All,

                Thanks for the response. I am using Free PBX (Asterisk)

                I can't check the log when the incoming doesn't run

                How do I provide you the information?

                1 Reply Last reply Reply Quote 0
                • J
                  Jimmy_K
                  last edited by

                  The route I am using which has unique port, not 5060. I think there can be issue here but the outbound call is running well so I am not sure about the incoming call

                  scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Jimmy_K
                    last edited by

                    @jimmy_k said in Incoming call doesn't work:

                    The route I am using which has unique port, not 5060. I think there can be issue here but the outbound call is running well so I am not sure about the incoming call

                    Why the unique port? Does the provider require it?

                    J 1 Reply Last reply Reply Quote 0
                    • JaredBuschJ
                      JaredBusch @Jimmy_K
                      last edited by

                      @jimmy_k said in Incoming call doesn't work:

                      The route I am using which has unique port, not 5060. I think there can be issue here but the outbound call is running well so I am not sure about the incoming call

                      Routes don't have ports.

                      Trunks have ports.

                      1 Reply Last reply Reply Quote 0
                      • J
                        Jimmy_K @scottalanmiller
                        last edited by

                        @scottalanmiller Yes. This port has been designed by them so it is unique

                        1 Reply Last reply Reply Quote 0
                        • JaredBuschJ
                          JaredBusch
                          last edited by

                          🤦

                          1 Reply Last reply Reply Quote 2
                          • KellyK
                            Kelly
                            last edited by

                            The short answer @Jimmy_K is to hire someone. No one on an online forum, no matter how skilled, is going to be able to help you solve an out of band configuration on a phone system. There are several people on here that are skilled at FreePBX who would probably be happy to provide you with rates (I am not one of them... 🙂 ). It will cost you less in the long run, and get you a better end result.

                            J 1 Reply Last reply Reply Quote 3
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              Who is the SIP trunk provider?

                              1 Reply Last reply Reply Quote 0
                              • J
                                Jimmy_K @Kelly
                                last edited by

                                @kelly Thank you Kelly

                                1 Reply Last reply Reply Quote 0
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