Sudden blackouts Windows 101803
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@scottalanmiller said in Sudden blackouts Windows 101803:
@dbeato said in Sudden blackouts Windows 101803:
@scottalanmiller said in Sudden blackouts Windows 101803:
@dbeato said in Sudden blackouts Windows 101803:
The experience we have had was due to Dell Services and other programs running on startup. I have removed them using autoruns from Sysinternals.
We've got VERY little of that, totally clean internal build.
okay, so are you using a Golden Image correct?
Just the Windows install media.
So you just reinstall Windows which is fine. Which we do, but the issue happened to companies that just had the standard image (OEM) from Dell and the Dell Support Services were there.
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@jaredbusch said in Sudden blackouts Windows 101803:
@scottalanmiller said in Sudden blackouts Windows 101803:
We've got VERY little of that, totally clean internal build.
@dbeato said in Sudden blackouts Windows 101803:
okay, so are you using a Golden Image correct?
The former does mot mean the latter. Though it does mean the latter is at least possible. But it is highly unlikely. Using imaging takes more resources, that mostly is not worth it.
Yeah, you are correct. Small customers rarely would want to do imaging for us, so we reinstall most of the time to have a clean OS.
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Errors still keep happening, started trying with older drivers to see which one finally works and resolves the issue.
We have the event logging now:
Event ID 4101
display driver amdkmdap stopped responding and has successfully recoveredSo it is some driver issue.
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Here is what Reliability Monitor says..
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And digging in...
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@EddieJennings found a BIOS update to apply. Trying that...
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@scottalanmiller We are testing an updated driver + the TDR registry fix before trying the upgrade on the BIOS
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Cumulative 1803 update suddenly available for it. Giving that a shot now.
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Before the update, we ran Furmark for 30 minutes to stress test the gpu and try to trigger the error but the gpu ran perfectly without a single error.
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@scottalanmiller triggered the error again, so updates didn't help
.Ran a webgl benchmark in chrome on one monitor while surfing on the other. Watching CPUZ, temp was reaching 60C when the errors where logged.
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@romo said in Sudden blackouts Windows 101803:
@scottalanmiller triggered the error again, so updates didn't help
.Ran a webgl benchmark in chrome on one monitor while surfing on the other. Watching CPUZ, temp was reaching 60C when the errors where logged.
Now that's getting pretty warm.
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@EddieJennings is going to play with it shortly. His local Microcenter just opened 12 minutes ago. He's going to pick up thermal grease, go in, and reseat everything, regrease the CPU, do the BIOS update, and we'll test again. If that doesn't work, this afternoon he's going to pop in an NVidia card to see if we can bypass the problem that way.
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@EddieJennings put in an NVidia card to work around the AMD one. Now it is worse, not better!
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Attempting a fresh install, now.
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You guys sure have spent a considerable amount of time on this. Way more than I would or could have afforded.
Since you are building several, how about just putting together a second one and do clean install on that one.
If it works as it should, it's not software. -
@pete-s said in Sudden blackouts Windows 101803:
You guys sure have spent a considerable amount of time on this. Way more than I would or could have afforded.
Since you are building several, how about just putting together a second one and do clean install on that one.
If it works as it should, it's not software.Second one is on its way. Unfortunately this one is causing tremendous organizational disruption and not working on it is not an option.
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Seems like nvidia card + fresh Windows install stabilized things. Time will tell.
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@eddiejennings said in Sudden blackouts Windows 101803:
Seems like nvidia card + fresh Windows install stabilized things. Time will tell.
I wonder if the NVidia card is needed. A clone of this machine will be there any day, we can try the same install with that.
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@scottalanmiller said in Sudden blackouts Windows 101803:
@eddiejennings said in Sudden blackouts Windows 101803:
Seems like nvidia card + fresh Windows install stabilized things. Time will tell.
I wonder if the NVidia card is needed. A clone of this machine will be there any day, we can try the same install with that.
My hunch says "yes," because a fresh install of Windows before it was there was a BSOD party -- granted it's not an apples :: apples comparison, since the original install media wasn't 1803. The incoming clone will be revealing.
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Machine was replaced. Looking into how to test the old one further. Might start that tonight.
