Cisco SmartNet
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@dave247 said in Cisco SmartNet:
@momurda said in Cisco SmartNet:
100k for 70 phone users?? Dizamn. We dont use Cisco and pay a bit less than 7k/year for 50 users.
That's how Cisco makes some of their money; charging for updates.
The hardware support/rma is good though, theyll get someone to you with a part same day many times.What is the Smartnet $ amount for renewal?
Yeah and our SmartNet invoice was about $4,000
That's roughly the cost of paying someone to install everything FOR you! Total. One time.
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@dave247 said in Cisco SmartNet:
@jaredbusch said in Cisco SmartNet:
Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.
Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.
So, yeah, I could have done this for 1/5 the cost.
Oh and no smart net renewal.
I wonder what the level of functionality is that you get with FreePBX though...
Simple answer is generally "more than you can actually use."
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To answer the specifics of your question @dave247, yes you do still need to maintain Smartnet for patches. It is a crock, but you have been legally scammed. Cisco is significantly overpriced and under delivering. You do have a few choices:
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Pay for Smartnet, especially if you have any legal requirements for patching
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Keep using the Cisco (sunk costs, etc.), but do not get any patches
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Recognize that the ROI on that investment is going to be negative, sell your kit to someone else (or back to the reseller since they didn't educate you properly on your ongoing costs), and purchase something else
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@kelly said in Cisco SmartNet:
Pay for Smartnet, especially if you have any legal requirements for patching
Smartnet is required for advanced placement, product support, and bug fixes. Typically legal requirements don't fall under these unless you have downstream customer SLA's.
Keep using the Cisco (sunk costs, etc.), but do not get any patches
Not quite true. You can get security patches out of them but it's kind of a pain.
https://damn.technology/free-cisco-ios-updatesRecognize that the ROI on that investment is going to be negative, sell your kit to someone else (or back to the reseller since they didn't educate you properly on your ongoing costs), and purchase something else
Depends on what you bought it for. If you bought a Call manager, and need some weird app integration Cisco has, then maybe there was ROI somewhere else (just not the IT budget).
Note, Used Cisco gear is kinda useless because the next owner can't obtain a smartnet on it, and legally may not be entitled to use the software. So for those phones, they would need to acquire a new Call Manager license for each of them. In short, that money is likely as good as gone. Cisco will torch a partners, ability to resell or service their gear if they catch them reselling used gear.
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@storageninja said in Cisco SmartNet:
@kelly said in Cisco SmartNet:
Pay for Smartnet, especially if you have any legal requirements for patching
Smartnet is required for advanced placement, product support, and bug fixes. Typically legal requirements don't fall under these unless you have downstream customer SLA's.
Keep using the Cisco (sunk costs, etc.), but do not get any patches
Not quite true. You can get security patches out of them but it's kind of a pain.
https://damn.technology/free-cisco-ios-updatesRecognize that the ROI on that investment is going to be negative, sell your kit to someone else (or back to the reseller since they didn't educate you properly on your ongoing costs), and purchase something else
Depends on what you bought it for. If you bought a Call manager, and need some weird app integration Cisco has, then maybe there was ROI somewhere else (just not the IT budget).
Note, Used Cisco gear is kinda useless because the next owner can't obtain a smartnet on it, and legally may not be entitled to use the software. So for those phones, they would need to acquire a new Call Manager license for each of them. In short, that money is likely as good as gone. Cisco will torch a partners, ability to resell or service their gear if they catch them reselling used gear.
There was a bit of hyperbole in my statements, but the compliance thing was due to have patching requirements for compliance. For examplie, if you do contract work for the DoD you have to keep all your systems fully patched or risk losing the ability to get contracts. Doesn't affect everyone, but a decent slice of the market.
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delete
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@jaredbusch said in Cisco SmartNet:
@dave247 said in Cisco SmartNet:
@jaredbusch said in Cisco SmartNet:
Installed, FreePBX with 70 extensions would be about $5k - $10k in labor from me.
Plus you phones, say the Yealink T46S for $150 (rounded up for easy math) comes to $10,500.
So, yeah, I could have done this for 1/5 the cost.
Oh and no smart net renewal.
I wonder what the level of functionality is that you get with FreePBX though...
Better question...
What level of functionality is worth $80,000 more and $4,000 per year?Actually there's an insane amount of functionality. I honestly hate CCM because it's so freaking complex and deep.
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@jaredbusch Yeah that is really something. So much less.
I know in our situation the lady has Call Manager with Cisco. I'm not sure about what all it does since I never see it but I would assume basic management tasks. Does FreePBX have something similar or, if not, how would you go about the management part? -
@dave247 it’s basically a people management platform. Can have a system do a sales manager can tap calls and recordings and do all kinds of metrics they integrate to the CRM. I’d argue avaya is more powerful, but call manager isn’t something you Casual replace with an open source PBX.
Now call manager express (its little cousin) is a basic PBX with unity for voicemail. If you went call manager instead of express I assume someone had some fancy needs.
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@storageninja said in Cisco SmartNet:
@dave247 it’s basically a people management platform. Can have a system do a sales manager can tap calls and recordings and do all kinds of metrics they integrate to the CRM. I’d argue avaya is more powerful, but call manager isn’t something you Casual replace with an open source PBX.
Now call manager express (its little cousin) is a basic PBX with unity for voicemail. If you went call manager instead of express I assume someone had some fancy needs.
We actually had an old Avaya PBX for the last 7 years or longer. It was quite simple and did the job.. CCM is a fucking nightmare with how many menus, sub-menus, sub-sub-sub-sub-sub-sub menus and such.. not to mention all the servers and sub-server-applications involved. You'd think it was designed for companies with thousands of employess, not under 100. OH WAIT.
