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    No Means to Contact Legal for Sherweb

    IT Discussion
    sherweb web hosting dmca
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    • scottalanmiller
      scottalanmiller last edited by

      Dealing with Sherweb, the Canadian web host, they are hosting a scam website copied from our client's. We've been trying for a month to get the site taken down and they just give you a run around. Everyone you speak to has a different channel to speak to and claims that they can't do anything. Very unhappy dealing with them. Everything is an excuse and dead ends. They keep their legal department hidden behind layers of "helpless support people" who can't pass you on to anyone and just give you email addresses that get ignored.

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      • DustinB3403
        DustinB3403 last edited by

        Why not just send a C&D letter to their listed address?

        A scottalanmiller 2 Replies Last reply Reply Quote 0
        • A
          Alex Sage @DustinB3403 last edited by

          @dustinb3403 I have done this before and had the site down within 48 hours.

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          • A
            Alex Sage last edited by Alex Sage

            @scottalanmiller did you try just emailing [email protected]? or [email protected]?

            dbeato scottalanmiller 2 Replies Last reply Reply Quote 0
            • dbeato
              dbeato @Alex Sage last edited by

              @aaronstuder said in No Means to Contact Legal for Sherweb:

              @scottalanmiller did you try just emailing [email protected]? or [email protected]?

              I think he already did that and past that.

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              • scottalanmiller
                scottalanmiller @DustinB3403 last edited by

                @dustinb3403 said in No Means to Contact Legal for Sherweb:

                Why not just send a C&D letter to their listed address?

                We sent a C&D, they totally ignored us.

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                • scottalanmiller
                  scottalanmiller @Alex Sage last edited by

                  @aaronstuder said in No Means to Contact Legal for Sherweb:

                  @scottalanmiller did you try just emailing [email protected]? or [email protected]?

                  We called them, got legal reps, and sent to the addresses they told us to.

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                  • scottalanmiller
                    scottalanmiller last edited by

                    The lawyer and I got a bit nastier and finally someone in tech support gave up the "real" legal contact info after all kinds of run around. We've had their attorney respond now, after a month of going after them. They only responded when we got a bit more angry and included their upstream vendor in the conversation (they resell Tucows) so they had their partner watching them because they knew we'd be knocking on their door next to ask Sherweb to be shut down.

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