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    Outlook 2016 will not connect to Exchange server

    IT Discussion
    outlook 2016 exchange 2016 surfacepro3
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    • WLS-ITGuy
      WLS-ITGuy last edited by

      I'll try to explain this as best I can.

      Student user, non-domain joined computer, cannot connect to Exchange server when setting up his email in Outlook 2016. User can log into webmail and can also sync his phone (android device). Computer is a Surface Pro 3 running Windows 10 and Office 365.

      All users with school owned laptops/pcs do not have any issues like this as they are joined to the domain.

      I have consulted the google and no suggestions there have fixed this issue.

      Thoughts?

      gjacobse jmoore 2 Replies Last reply Reply Quote 0
      • gjacobse
        gjacobse @WLS-ITGuy last edited by

        @wls-itguy said in Outlook 2016 will not connect to Exchange server:

        I'll try to explain this as best I can.

        Student user, non-domain joined computer, cannot connect to Exchange server when setting up his email in Outlook 2016. User can log into webmail and can also sync his phone (android device). Computer is a Surface Pro 3 running Windows 10 and Office 365.

        All users with school owned laptops/pcs do not have any issues like this as they are joined to the domain.

        I have consulted the google and no suggestions there have fixed this issue.

        Thoughts?

        Have you tried SARA?

        Microsoft Support and Recovery Assistant for Office 365

        WLS-ITGuy 1 Reply Last reply Reply Quote 0
        • WLS-ITGuy
          WLS-ITGuy @gjacobse last edited by

          @gjacobse said in Outlook 2016 will not connect to Exchange server:

          Have you tried SARA?

          Microsoft Support and Recovery Assistant for Office 365

          I have not but I will now 🙂

          1 Reply Last reply Reply Quote 0
          • jmoore
            jmoore @WLS-ITGuy last edited by

            @wls-itguy I would think they have to be on the domain to use regular Outlook 2016. That is the way it is here where i am at. It communicates through the domain. Students here use either O365 or the web version of Outlook.

            Dashrender gjacobse 2 Replies Last reply Reply Quote 0
            • Dashrender
              Dashrender @jmoore last edited by

              @jmoore said in Outlook 2016 will not connect to Exchange server:

              @wls-itguy I would think they have to be on the domain to use regular Outlook 2016. That is the way it is here where i am at. It communicates through the domain. Students here use either O365 or the web version of Outlook.

              Why would that be a requirement? Outlook can handle it's own authentication.

              jmoore 1 Reply Last reply Reply Quote 0
              • gjacobse
                gjacobse @jmoore last edited by

                @jmoore said in Outlook 2016 will not connect to Exchange server:

                @wls-itguy I would think they have to be on the domain to use regular Outlook 2016. That is the way it is here where i am at. It communicates through the domain. Students here use either O365 or the web version of Outlook.

                No domain needed. I was using O16 with O365 for a long time. normally just sets up using Autodetect. However, I have run into issues where there is 'some disconnect'

                AH - also check CredManager... I had some conflicts between the Domain and O365 entries.

                1 Reply Last reply Reply Quote 0
                • jmoore
                  jmoore @Dashrender last edited by

                  @dashrender That could be however it works the same here. If a desktop/laptop is not on the domain then people have to use a web version. For clarity I am talking about the installable Office 2016 if that was not clear.

                  WLS-ITGuy Dashrender 2 Replies Last reply Reply Quote 0
                  • WLS-ITGuy
                    WLS-ITGuy @jmoore last edited by

                    @jmoore said in Outlook 2016 will not connect to Exchange server:

                    @dashrender That could be however it works the same here. If a desktop/laptop is not on the domain then people have to use a web version. For clarity I am talking about the installable Office 2016 if that was not clear.

                    If that were the case BYOD devices wouldn't work at all. My Mac has no issues connecting, just to add some info.

                    jmoore 1 Reply Last reply Reply Quote 0
                    • jmoore
                      jmoore @WLS-ITGuy last edited by

                      @wls-itguy Ok it must be how it is setup then. That must be the variable. Yes our phones/tablets can authenticate but a laptop that is not on the domain can not unless students are using a web version.

                      momurda 1 Reply Last reply Reply Quote 0
                      • momurda
                        momurda @jmoore last edited by momurda

                        On the non domain computer are you authenticating using upn, email address, or domain\username
                        I would guess youre using upn/email, try domain\username.
                        edit: i @'d the wrong person

                        WLS-ITGuy 1 Reply Last reply Reply Quote 0
                        • WLS-ITGuy
                          WLS-ITGuy @momurda last edited by

                          @momurda said in Outlook 2016 will not connect to Exchange server:

                          @jmoore On the non domain computer are you authenticating using upn, email address, or domain\username
                          I would guess youre using upn/email, try domain\username.

                          I've tried both and neither work on my end.

                          1 Reply Last reply Reply Quote 0
                          • black3dynamite
                            black3dynamite last edited by

                            But doesn't autodiscovery help with connecting Outlook to Exchange?

                            Kelly 1 Reply Last reply Reply Quote 0
                            • Kelly
                              Kelly @black3dynamite last edited by

                              @black3dynamite said in Outlook 2016 will not connect to Exchange server:

                              But doesn't autodiscovery help with connecting Outlook to Exchange?

                              This was my thought. If you don't have autodiscover configured for your external DNS then Outlook will default to local configuration. Which is also blank...

                              1 Reply Last reply Reply Quote 0
                              • Dashrender
                                Dashrender @jmoore last edited by

                                @jmoore said in Outlook 2016 will not connect to Exchange server:

                                @dashrender That could be however it works the same here. If a desktop/laptop is not on the domain then people have to use a web version. For clarity I am talking about the installable Office 2016 if that was not clear.

                                Outlook 2016 from O365 is definitely designed to work in non local AD environments.

                                jmoore 1 Reply Last reply Reply Quote 0
                                • jmoore
                                  jmoore @Dashrender last edited by

                                  @dashrender We do not use O365 though. Sorry thats what I meant earlier.

                                  Dashrender 1 Reply Last reply Reply Quote 0
                                  • Dashrender
                                    Dashrender @jmoore last edited by

                                    @jmoore said in Outlook 2016 will not connect to Exchange server:

                                    @dashrender We do not use O365 though. Sorry thats what I meant earlier.

                                    even so - Domain joined or not should not matter. what happens if you try to use an external DNS like google?

                                    Perhaps the autoconfig info is messed up.

                                    JaredBusch 1 Reply Last reply Reply Quote 0
                                    • JaredBusch
                                      JaredBusch @Dashrender last edited by

                                      @dashrender said in Outlook 2016 will not connect to Exchange server:

                                      @jmoore said in Outlook 2016 will not connect to Exchange server:

                                      @dashrender We do not use O365 though. Sorry thats what I meant earlier.

                                      even so - Domain joined or not should not matter. what happens if you try to use an external DNS like google?

                                      Perhaps the autoconfig info is messed up.

                                      This is the answer as there are zero restrictions with Office and AD to connect to an Exchange Server. Never has been.

                                      The autodiscover.domain.com is probably hosed on the public DNS. Domain devices use the internal AD DNS for DNS and thus work.

                                      1 Reply Last reply Reply Quote 1
                                      • dbeato
                                        dbeato last edited by

                                        You can test the autodiscovery with the Microsoft Connectivity test, you can also check if the SCP lookup is the culprit

                                        http://support.itclinic.london/Knowledgebase/Article/View/4/3/disable-autodiscover-scp-lookup-for-outlook-clients-with-office-365

                                        1 Reply Last reply Reply Quote 0
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