Zoho and Outlook with Activesync



  • I had to make a super fast migration to a new email service, so we choose Zoho.

    Migration included using the zoho migration utility to import the PST file into their system.

    We've deleted the old Outlook (2013 and 2016) profiles, then setup new profiles using ActiveSync to connect to Zoho.

    Users ended up with several oddities:
    two sent items folders
    two deleted folders
    two plus copies of new messages
    Messages over 6 months old not syncing (or visible at all in Outlook, but are visible in Zoho webmail)
    Webmail does not show multiple copies of messages
    When an item is deleted from the inbox, multiple copies will show up in the deleted folder.



  • @dashrender said in Zoho and Outlook with Activesync:

    Messages over 6 months old not syncing (or visible at all in Outlook, but are visible in Zoho webmail)

    Assuming you are in cached mode, did you tell Outlook to download all mail? I believe by default on Exchange is sets to 12 months.



  • @dashrender - Zoho only shows the last 6 months in Outlook by default. I ran into this with a client. You have to put in an email or service ticket with support asking for them to change your organization to sync all email. Not sure the reason for this but I found the answer on their forums last year when troubleshooting.



  • @jaredbusch said in Zoho and Outlook with Activesync:

    @dashrender said in Zoho and Outlook with Activesync:

    Messages over 6 months old not syncing (or visible at all in Outlook, but are visible in Zoho webmail)

    Assuming you are in cached mode, did you tell Outlook to download all mail? I believe by default on Exchange is sets to 12 months.

    Yes, cached mode was/is enabled, and set to all mail.