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    Rescue computer with remote access

    IT Discussion
    crashed computer screenconnect connectwise linux rescue remote rescue
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    • DustinB3403D
      DustinB3403 @gjacobse
      last edited by

      @gjacobse You have a plan, time to execute.

      gjacobseG 1 Reply Last reply Reply Quote 0
      • B
        bnrstnr
        last edited by

        They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

        DustinB3403D gjacobseG 2 Replies Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @bnrstnr
          last edited by DustinB3403

          @bnrstnr said in Rescue computer with remote access:

          They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

          The drive could still be encrypted, and this assumes that they have the cables required / bench tech skills to connect a disk to another system. And that they have another working system that is available. . .

          LiveUSB though has no technical requirement especially if someone is watching over the process via S4B on a video call.

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          • black3dynamiteB
            black3dynamite
            last edited by

            A liveUSB of Ubuntu allows you to modify the software sources and then you can install pretty much anything you need.
            0_1523981050696_Screenshot from 2018-04-17 10-02-11.png

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            • gjacobseG
              gjacobse @DustinB3403
              last edited by

              @dustinb3403 said in Rescue computer with remote access:

              @gjacobse You have a plan, time to execute.

              But first - Lunch

              1 Reply Last reply Reply Quote 1
              • gjacobseG
                gjacobse @bnrstnr
                last edited by

                @bnrstnr said in Rescue computer with remote access:

                They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                Not really - walking person to the setup, then I'll take over. No onsite resources to pull the drive.

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                • dafyreD
                  dafyre @scottalanmiller
                  last edited by dafyre

                  @scottalanmiller said in Rescue computer with remote access:

                  Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

                  Most of the times, they include an overlay of some type that will allow you to install apps for that session (I'd assume a ram disk of some type). Of course, when you reboot, the changes are lost.

                  Not sure how useful that would be in this scenario though.

                  black3dynamiteB 1 Reply Last reply Reply Quote 0
                  • black3dynamiteB
                    black3dynamite @dafyre
                    last edited by

                    @dafyre said in Rescue computer with remote access:

                    @scottalanmiller said in Rescue computer with remote access:

                    Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

                    Most of the times, they include an overlay of some type that will allow you to install apps for that session (I'd assume a ram disk of some type). Of course, when you reboot, the changes are lost.

                    Not sure how useful that would be in this scenario though.

                    Setting up a persistent LiveUSB would help.
                    https://wiki.ubuntu.com/LiveUsbPendrivePersistent

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                    • JaredBuschJ
                      JaredBusch
                      last edited by

                      I put fedora workstation on a usb, and live booted and installed l2tp dependencies with no issue.

                      So installing iced tea should be fine.

                      travisdh1T 1 Reply Last reply Reply Quote 1
                      • travisdh1T
                        travisdh1 @JaredBusch
                        last edited by travisdh1

                        @jaredbusch said in Rescue computer with remote access:

                        I put fedora workstation on a usb, and live booted and installed l2tp dependencies with no issue.

                        So installing iced tea should be fine.

                        I've worked with lots of live sessions without persistence, and never had an issue installing additional software. Granted your limited to RAM as your total storage and system operation, and any additional software installed goes away on power off/reboot. It's odd that you're having trouble installing something unless it's requiring lots of large dependencies.

                        Your game plan is sound. Maybe they'll learn the joys of good backups?

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