Office 365 Email Gone After Forced Logoff
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@scottalanmiller said in Office 365 Email Gone After Forced Logoff:
MS support FINALLY got back to us.
And? What was the issue?
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@hobbit666 said in Office 365 Email Gone After Forced Logoff:
@scottalanmiller said in Office 365 Email Gone After Forced Logoff:
MS support FINALLY got back to us.
And? What was the issue?
You think they give answers that quickly? LOL
They finally got back to put us on hold.
After a while on hold, they are not connecting us to the tech for a different department. Zero answers or attempts to fix thus far.
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@scottalanmiller ah thought when you said finally it was fixed too
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@hobbit666 said in Office 365 Email Gone After Forced Logoff:
@scottalanmiller ah thought when you said finally it was fixed too
No, we found some weird work arounds, so it is kind of working, but things are clearly messed up.
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Still on hold. "Experiencing longer than normal wait times"
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@scottalanmiller said in Office 365 Email Gone After Forced Logoff:
Still on hold. "Experiencing longer than normal wait times"
That's code for "aw shit it's that guy again"
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@nashbrydges said in Office 365 Email Gone After Forced Logoff:
@scottalanmiller said in Office 365 Email Gone After Forced Logoff:
Still on hold. "Experiencing longer than normal wait times"
That's code for "aw shit it's that guy again"
Seriously.
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If you go Zimbra does that mean you're bringing email back in-house again?
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Still on hold.
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@nashbrydges said in Office 365 Email Gone After Forced Logoff:
If you go Zimbra does that mean you're bringing email back in-house again?
Yes, more or less.
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A tech just called @pchiodo back, after an hour.
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@pchiodo was able to confirm that MS is having an issue. They don't know what is wrong, but after over an hour of us asking them what is wrong, they finally see the problem. Argh. They can see that our account is current, but that they expired the account anyway.
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And the Partner Portal isn't accessible (for us at least), as well.
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Totally separate company that we know just lost their email, too. TMQ isn't related to NTG in any way.
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I can hear them trying to get Paul to run an executable on his laptop to fix a back end billing issue at MS. How clueless can MS be!
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MS support keeps trying to email Paul at the account that isn't working. They are struggling with the fact that they are an email provider.
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Still waiting on the original call, MS just went on hold and never picked up.
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It's nice listening to someone else be mad at MS for a change.
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O365 support couldn't help, they are passing the buck to another department and making us call there.
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Who/what is managing your licensing? What's the chain?
