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    FreePBX outbound call routing

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    • JaredBuschJ
      JaredBusch @brandon220
      last edited by JaredBusch

      @brandon220 said in FreePBX outbound call routing:

      I set up separate e911 addresses in the portal as well. The system covers 3 buildings on 1 city block. I know they are not set up geographically different as yours are but wanted to make sure each group goes out the appropriate trunk - hence the reason for my question. Your examples are very informative.

      You do not need a different TRUNK you only need a different DID.

      Edit: But yes, I forgot you are using different trunks for billing reasons..

      1 Reply Last reply Reply Quote 2
      • brandon220B
        brandon220
        last edited by

        I am having difficulty implementing this and not sure why. I have 3 extensions that I want to use the alternate trunk. In the outbound routes, I put 6x in the caller id field as shown in the examples. The three extensions are 60, 61, and 62. When I try to make an outbound call, I get an "all circuits busy" message. Inbound calls flow to the correct ring group. What am I missing?

        JaredBuschJ 1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @brandon220
          last edited by

          @brandon220 said in FreePBX outbound call routing:

          I am having difficulty implementing this and not sure why. I have 3 extensions that I want to use the alternate trunk. In the outbound routes, I put 6x in the caller id field as shown in the examples. The three extensions are 60, 61, and 62. When I try to make an outbound call, I get an "all circuits busy" message. Inbound calls flow to the correct ring group. What am I missing?

          Use 6[012] instead of 6X just to be safe if you are specifically only wanting to use it on 60, 61, and 62.
          Specify the outbound CID

          Beyond that, it should be a 100% match for the other outbound routes. Same trunks and everything.

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          • brandon220B
            brandon220
            last edited by

            Outbound CID is specified with the 10 digit number <aaabbbcccc>. I changed the numbers to 6[012] and am trying a call now....

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            • brandon220B
              brandon220
              last edited by

              Still getting the error message... It makes no sense.

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              • brandon220B
                brandon220
                last edited by

                0_1522856696045_Capture.PNG

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                • brandon220B
                  brandon220
                  last edited by

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                  • JaredBuschJ
                    JaredBusch
                    last edited by

                    I’m enroute to a potential PBX client meeting. Remind me about this thread later

                    1 Reply Last reply Reply Quote 2
                    • brandon220B
                      brandon220
                      last edited by

                      Now they are getting all circuits busy from all extensions on outbound calls. Inbound calls are fine. This is driving me nuts.

                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @brandon220
                        last edited by

                        @brandon220 said in FreePBX outbound call routing:

                        Now they are getting all circuits busy from all extensions on outbound calls. Inbound calls are fine. This is driving me nuts.

                        Because you are doing things wrong, obviously.

                        Stop reacting and changing things.

                        Post your, redacted, trunk setup.
                        Then post your outbound routes list.
                        Then you outbound route detail.

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                        • brandon220B
                          brandon220
                          last edited by

                          It has been working fine for months. The only thing I changed yesterday was the CID on the outbound but put it back after it made no difference.

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                          • brandon220B
                            brandon220
                            last edited by

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                            JaredBuschJ 1 Reply Last reply Reply Quote 0
                            • brandon220B
                              brandon220
                              last edited by

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                              • brandon220B
                                brandon220
                                last edited by

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                                • brandon220B
                                  brandon220
                                  last edited by

                                  Both trunks are registered in VOIP.MS and show online in the FreePBX dashboard. Inbound calls are working with no issues.

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                                  • JaredBuschJ
                                    JaredBusch
                                    last edited by JaredBusch

                                    I only see one trunk's SIP server settings.

                                    Are both trunks on houston.voip.ms? That will not work, I can get technical about it, but just trust me. Put one on houston2.voip.ms

                                    You will have to change the DID inside voip.ms also.

                                    This is one reason why I started out at the beginning of this thread questioning why you have multiple trunks. I have had to deal with this also because of desired separated billing.

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                                    • JaredBuschJ
                                      JaredBusch @brandon220
                                      last edited by

                                      @brandon220 said in FreePBX outbound call routing:

                                      2_1522936706969_Capture3.PNG

                                      Is this on the trunk or the outbound route?

                                      If trere is any dialed number manipulation on the trunk, delete all of it.

                                      brandon220B 1 Reply Last reply Reply Quote 0
                                      • brandon220B
                                        brandon220
                                        last edited by

                                        Ok... I will do that now. I will report back.

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                                        • brandon220B
                                          brandon220 @JaredBusch
                                          last edited by

                                          @jaredbusch There is no manipulation on the trunk.

                                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                                          • JaredBuschJ
                                            JaredBusch @brandon220
                                            last edited by

                                            @brandon220 said in FreePBX outbound call routing:

                                            @jaredbusch There is no manipulation on the trunk.

                                            Ok, so next step. Let's get rid of all that shit. I hate the dial pattern wizard. People have no idea what any of it means and it just makes things confusing.

                                            Tell me how are your users supposed to be dialing the phone?

                                            brandon220B 1 Reply Last reply Reply Quote 0
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