Exchange Online - Outlook signature - forwarding and original formatting



  • Using Exchange Online, newly migrated users from personal Gmail accounts. They created signatures and set the forwarding/reply with their signatures.

    The issue they are having is how Exchange handles original formatting. If I email the user with a signature, they then forward that and it keeps the nice formatting (HTML). If they receive a scanned document from the copier, and then forward that email (PDF with likely plain text formatting), their signature is plain text and looks terrible.

    I've messed around with the keep original formatting within Options > Mail, but still can't get their signature to display nicely with forwarding scanned docs from the copier.

    I can't really just say "that's how it is with this new email system" because when they scanned to their Gmail account, their signatures showed images, font color, etc.



  • @bbigford said in Exchange Online - Outlook signature - forwarding and original formatting:

    Using Exchange Online, newly migrated users from personal Gmail accounts. They created signatures and set the forwarding/reply with their signatures.

    The issue they are having is how Exchange handles original formatting. If I email the user with a signature, they then forward that and it keeps the nice formatting (HTML). If they receive a scanned document from the copier, and then forward that email (PDF with likely plain text formatting), their signature is plain text and looks terrible.

    I've messed around with the keep original formatting within Options > Mail, but still can't get their signature to display nicely with forwarding scanned docs from the copier.

    I can't really just say "that's how it is with this new email system" because when they scanned to their Gmail account, their signatures showed images, font color, etc.

    Do they have a transport rule for the email signatures? Usually the Email issue with Text Message format.