Intranet suggestions....
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@scottalanmiller I have to admit.... Jira is the worst piece of sh*t i've ever witnessed
Luckily i was able to switch the internal Customer Service ticket system to osTicket. -
@cherryman said in Intranet suggestions....:
Why not? I am not missing anything to be honest. You could argue about the price, but besides that, why do you thing it is not "strong". Just curiosity here: What are you missing in that tool?
Slow and a bit more effort to maintain than strong alternatives. Cost is a big factor, it's hard to overlook. Why pay rather a lot for something that free alternatives seem to do better. Same reason we don't use Jira. I've used it a lot in the past, and it just isn't normally as good as free options, and it isn't cheap. Neither is bad, but they don't tend to be good enough for people to want to use. Too complex for their own good.
What we've always found is that management dislikes them because of cost, development dislikes them because they aren't easy to use and waste dev time, and IT dislike them for being unnecessarily complex to support.
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@cherryman said in Intranet suggestions....:
@scottalanmiller I have to admit.... Jira is the worst piece of sh*t i've ever witnessed
Luckily i was able to switch the internal Customer Service ticket system to osTicket.LOL, if you have full time Jira experts, it's not that bad. But it's never good. And the effort to make it "not that bad" is too high, haha.
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Should be noted, Jira isn't a ticket system, so if you had tried to use it as that, it would definitely be painful. It's more of a KanBan PM tool.
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@scottalanmiller said in Intranet suggestions....:
Should be noted, Jira isn't a ticket system, so if you had tried to use it as that, it would definitely be painful. It's more of a KanBan PM tool.
I know, basically my DEV department loves it, but we admins hate it because it makes no sense to use it as a ticket-system for basic stuff like "my PC does not work - did you tried turning it off and on again?"
LOL, if you have full time Jira experts, it's not that bad.
We don't have this kind of lovely people in the company i am working at haha
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@cherryman said in Intranet suggestions....:
I know, basically my DEV department loves it, but we admins hate it because it makes no sense to use it as a ticket-system for basic stuff like "my PC does not work - did you tried turning it off and on again?"
LOL, if you have full time Jira experts, it's not that bad.
We don't have this kind of lovely people in the company i am working at haha
I rarely do but have in the past and it did a fair job. BUT it was never used as a ticket system, it was for project planning.
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@cherryman said in Intranet suggestions....:
@scottalanmiller said in Intranet suggestions....:
Should be noted, Jira isn't a ticket system, so if you had tried to use it as that, it would definitely be painful. It's more of a KanBan PM tool.
Right, it's for engineering work, not support work. Project management, not tickets. Rather different tools.
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@scottalanmiller said in Intranet suggestions....:
@cherryman said in Intranet suggestions....:
@scottalanmiller said in Intranet suggestions....:
Should be noted, Jira isn't a ticket system, so if you had tried to use it as that, it would definitely be painful. It's more of a KanBan PM tool.
Right, it's for engineering work, not support work. Project management, not tickets. Rather different tools.
Thats probably why i dislike it so much. Good to know. I see myself getting the order to implement a new system soon anyway.. sigh.
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@cherryman said in Intranet suggestions....:
@scottalanmiller said in Intranet suggestions....:
@cherryman said in Intranet suggestions....:
@scottalanmiller said in Intranet suggestions....:
Should be noted, Jira isn't a ticket system, so if you had tried to use it as that, it would definitely be painful. It's more of a KanBan PM tool.
Right, it's for engineering work, not support work. Project management, not tickets. Rather different tools.
Thats probably why i dislike it so much. Good to know. I see myself getting the order to implement a new system soon anyway.. sigh.
We tried Jira but used Asana instead. Cheaper, faster, easier.
NextCloud has a really basic KanBan built in, too.
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@scottalanmiller said in Intranet suggestions....:
@cherryman said in Intranet suggestions....:
@scottalanmiller said in Intranet suggestions....:
@cherryman said in Intranet suggestions....:
@scottalanmiller said in Intranet suggestions....:
Should be noted, Jira isn't a ticket system, so if you had tried to use it as that, it would definitely be painful. It's more of a KanBan PM tool.
Right, it's for engineering work, not support work. Project management, not tickets. Rather different tools.
Thats probably why i dislike it so much. Good to know. I see myself getting the order to implement a new system soon anyway.. sigh.
We tried Jira but used Asana instead. Cheaper, faster, easier.
NextCloud has a really basic KanBan built in, too.
Thanks alot. I will keep them both in mind whenever i have to redo the whole ticket "thingi" again for every department.
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@cherryman said in Intranet suggestions....:
@scottalanmiller said in Intranet suggestions....:
@cherryman If you are also using Jira and a few other Atlassian tools, then I'd pick Confluence too. But if it is your only tool from them, I don't think that it is a strong wiki entry on its own.
We are also using Jira to split up several ticket systems based on their usecase. Dev, Admins, Customer Service and so on.
Aren't the Devs using GitHub/GitLab?
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@tim_g said in Intranet suggestions....:
@cherryman said in Intranet suggestions....:
@scottalanmiller said in Intranet suggestions....:
@cherryman If you are also using Jira and a few other Atlassian tools, then I'd pick Confluence too. But if it is your only tool from them, I don't think that it is a strong wiki entry on its own.
We are also using Jira to split up several ticket systems based on their usecase. Dev, Admins, Customer Service and so on.
Aren't the Devs using GitHub/GitLab?
GitHub is a competitor for BitBucket, not Jira, from Atlassian
