Synology Recovery



  • So, our Synology DS1813+ fubar'd on us last week. This system holds most of the backups for our colocation. If I remember correctly, we were using Synology's "hybrid RAID" (which I now know not to use). Drives are still in the box, but the box died.

    If I get another Synology, (say a DS1817+), put the drives from the old box to the new box, could I recover the data on the drives, or are they gone? Otherwise, it looks like we will be taking the drives to a recovery company.



  • @nerdydad said in Synology Recovery:

    So, our Synology DS1813+ fubar'd on us last week. This system holds most of the backups for our colocation. If I remember correctly, we were using Synology's "hybrid RAID" (which I now know not to use). Drives are still in the box, but the box died.

    If I get another Synology, (say a DS1817+), put the drives from the old box to the new box, could I recover the data on the drives, or are they gone? Otherwise, it looks like we will be taking the drives to a recovery company.

    Yes, you should be able to. The array information is on the drives.

    edit: oh different model? No idea. go with maybe.



  • Fubar'd how? Have you checked with Synology on this at all?

    If it's backups, why not simply get a new backup target?



  • @dustinb3403 said in Synology Recovery:

    Fubar'd how? Have you checked with Synology on this at all?

    If it's backups, why not simply get a new backup target?

    This one is local to my colo. So I had to go to the colo to investigate. When I arrived, I discovered the array offline. Not the disks, but the box was offline. I checked PDUs, different power cords, and different power outlets, each time pushing the power button to power it on. No avail.



  • Is there a requirement to keep the backups that are on this unit around for some time?

    Or is it a part of your DR plan to retain backups for a specific duration and you're regularly using the backups that this device holds?



  • As Jared set, you may be able to drop these drives into a different unit and be back up and running. I on the other hand don't know if I'd want to go down that path.

    Using hybrid raid, and different hardware.

    Paying for recovery specialist will cost a small fortune as well. So is there value in getting this data back?



  • @dustinb3403 said in Synology Recovery:

    Is there a requirement to keep the backups that are on this unit around for some time?

    Or is it a part of your DR plan to retain backups for a specific duration and you're regularly using the backups that this device holds?

    We're not under any regulations. Its just apart of our DR for internal needs (somebody deletes a file and needs it recovered, somebody needs data from 12 years ago because of something that happened 19 years ago. I'm being sarcastic on that second one but you get my point). We have a good backup plan in place (until this happened), but now we need to figure out archiving.



  • Well, you have several items that need to be addressed.

    • Is the data that is on this unit worth recovering / buying a replacement model and getting it up and running?
    • What will your archival process be?
    • What platform do you need to use going forward?

    Synology is fine and ties in wonderfully to cloud storage providers (makes offsite backups easy).



  • @dustinb3403 said in Synology Recovery:

    As Jared set, you may be able to drop these drives into a different unit and be back up and running. I on the other hand don't know if I'd want to go down that path.

    Using hybrid raid, and different hardware.

    Paying for recovery specialist will cost a small fortune as well. So is there value in getting this data back?

    As of right now, there is no data that we would lose in the backups. Its more of going back into time to recover data that might have been changed, if necessary.



  • @nerdydad said in Synology Recovery:

    Synology DS1813+

    You can get the same model (used + like new) on amazon for $613.99 + SH.



  • @dustinb3403 said in Synology Recovery:

    Well, you have several items that need to be addressed.

    • Is the data that is on this unit worth recovering / buying a replacement model and getting it up and running?
    • What will your archival process be?
    • What platform do you need to use going forward?

    Synology is fine and ties in wonderfully to cloud storage providers (makes offsite backups easy).

    We are currently using Veeam B&R 9.5, which I love. It ties in with local and cloud storage providers. We just need to figure out a way of using it for archiving as well, if possible. Otherwise, we may need to start from scratch for an archiving system. We've considered both tape and external hard drives for media.



  • @nerdydad said in Synology Recovery:

    @dustinb3403 said in Synology Recovery:

    Well, you have several items that need to be addressed.

    • Is the data that is on this unit worth recovering / buying a replacement model and getting it up and running?
    • What will your archival process be?
    • What platform do you need to use going forward?

    Synology is fine and ties in wonderfully to cloud storage providers (makes offsite backups easy).

    We are currently using Veeam B&R 9.5, which I love. It ties in with local and cloud storage providers. We just need to figure out a way of using it for archiving as well, if possible. Otherwise, we may need to start from scratch for an archiving system. We've considered both tape and external hard drives for media.

    How much storage is being used here?

    • Why tape?
    • Why external hard drives?
    • Why not a remote offsite cloud storage provider that gets written to once, per data-set and not overwritten?


  • https://www.synology.com/en-us/knowledgebase/DSM/tutorial/Storage/How_can_I_recover_data_from_my_DiskStation_using_a_PC

    Looks like they have a means to copy from the drives directly connected to a machine running Ubuntu



  • @bnrstnr said in Synology Recovery:

    https://www.synology.com/en-us/knowledgebase/DSM/tutorial/Storage/How_can_I_recover_data_from_my_DiskStation_using_a_PC

    Looks like they have a means to copy from the drives directly connected to a machine running Ubuntu

    Not a bad find, he just needs 8 SATA cables and power for them.



  • https://www.synology.com/en-us/knowledgebase/DSM/tutorial/General/How_to_migrate_between_Synology_NAS_DSM_5_0_and_later

    Also, you can definitely migrate to dissimilar hardware models... Scroll about half way down

    You will lose some settings, but the data should remain intact.

    Edit: Looks like the source and destination machines would need to be on the same firmware version... which could be tricky if you don't know or didn't keep up with the updates.



  • @dustinb3403 said in Synology Recovery:

    @nerdydad said in Synology Recovery:

    @dustinb3403 said in Synology Recovery:

    Well, you have several items that need to be addressed.

    • Is the data that is on this unit worth recovering / buying a replacement model and getting it up and running?
    • What will your archival process be?
    • What platform do you need to use going forward?

    Synology is fine and ties in wonderfully to cloud storage providers (makes offsite backups easy).

    We are currently using Veeam B&R 9.5, which I love. It ties in with local and cloud storage providers. We just need to figure out a way of using it for archiving as well, if possible. Otherwise, we may need to start from scratch for an archiving system. We've considered both tape and external hard drives for media.

    How much storage is being used here?

    • Why tape?
    • Why external hard drives?
    • Why not a remote offsite cloud storage provider that gets written to once, per data-set and not overwritten?

    Why tape? or Why external hard drives? We're just looking for a medium with longevity.

    We already have an offsite cloud storage provider and looking to expand our capacity with them.



  • @bnrstnr said in Synology Recovery:

    https://www.synology.com/en-us/knowledgebase/DSM/tutorial/General/How_to_migrate_between_Synology_NAS_DSM_5_0_and_later

    Also, you can definitely migrate to dissimilar hardware models... Scroll about half way down

    You will lose some settings, but the data should remain intact.

    Edit: Looks like the source and destination machines would need to be on the same firmware version... which could be tricky if you don't know or didn't keep up with the updates.

    That was one of the last things that I did to it before it went down. That unit was on the latest firmware, so hopefully that will be a saving grace. Thanks for the find.



  • Wasn't the whole point of going with Synology in production for the support first, then device reliability? Seems like you're getting neither.

    Any reason you didn't just go with an older dell like a R620 or something with local storage? Seems to be much more reliable and same price range-ish. If the server dies, soooo easy to replace parts and get going again.



  • @tim_g I wouldn't think support would be great on a unit as old as this. Which this model is closing in on 8 years.



  • @dustinb3403 said in Synology Recovery:

    @tim_g I wouldn't think support would be great on a unit as old as this. Which this model is closing in on 8 years.

    Oh, didn't know it was an old model. But that explains it. I would never put data on such a device that would deserve a drive recovery service if it failed. It'd be best to stick with something with support and reliability, or at least upgrade when those two needs are coming to an end.



  • @tim_g now I don't know if this one he owns is close to 8 years old. Could be younger, but still.

    Time to replace it eitherway.



  • @dustinb3403 said in Synology Recovery:

    @tim_g now I don't know if this one he owns is close to 8 years old. Could be younger, but still.

    Time to replace it eitherway.

    This one is about 2 years old. Was kept in a datacenter its whole life. Should have had many more years in it.



  • @bnrstnr said in Synology Recovery:

    https://www.synology.com/en-us/knowledgebase/DSM/tutorial/General/How_to_migrate_between_Synology_NAS_DSM_5_0_and_later

    Also, you can definitely migrate to dissimilar hardware models... Scroll about half way down

    You will lose some settings, but the data should remain intact.

    Edit: Looks like the source and destination machines would need to be on the same firmware version... which could be tricky if you don't know or didn't keep up with the updates.

    Doesn’t need to be on the same firmware, I have done it many times. It will work fine.



  • @dbeato said in Synology Recovery:

    Doesn’t need to be on the same firmware, I have done it many times. It will work fine.

    That bold part is a bit disconcerting.



  • @dustinb3403 said in Synology Recovery:

    @dbeato said in Synology Recovery:

    Doesn’t need to be on the same firmware, I have done it many times. It will work fine.

    That bold part is a bit disconcerting.

    Disconcerting for SMB? Meanung I have done it around 10 times for thousands of Synology installed? That sounds good to me.



  • @dbeato said in Synology Recovery:

    @dustinb3403 said in Synology Recovery:

    @dbeato said in Synology Recovery:

    Doesn’t need to be on the same firmware, I have done it many times. It will work fine.

    That bold part is a bit disconcerting.

    Disconcerting for SMB? Meanung I have done it around 10 times for thousands of Synology installed? That sounds good to me.

    Ahh well that's a bit different.



  • @dustinb3403 said in Synology Recovery:

    @dbeato said in Synology Recovery:

    @dustinb3403 said in Synology Recovery:

    @dbeato said in Synology Recovery:

    Doesn’t need to be on the same firmware, I have done it many times. It will work fine.

    That bold part is a bit disconcerting.

    Disconcerting for SMB? Meanung I have done it around 10 times for thousands of Synology installed? That sounds good to me.

    Ahh well that's a bit different.

    In 7 years I have contacted Synology Support two times, because of faulty hardware.



  • Thanks guys. Got the new Synology in, took out the old one, dropped the drives in order, set up the new one and it sees everything. Appreciate the help greatly.

    0_1515018938220_success.png



  • @nerdydad said in Synology Recovery:

    Thanks guys. Got the new Synology in, took out the old one, dropped the drives in order, set up the new one and it sees everything. Appreciate the help greatly.

    0_1515018938220_success.png

    Awesome! Glad it is working for you!



  • Thanks for reporting back. Glad it worked without too much trouble. So you went from a DS series to a DX series and it was pretty much plug and play?