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    • J
      justin867 last edited by justin867

      how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
      I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

      wirestyle22 1 Reply Last reply Reply Quote 0
      • coliver
        coliver last edited by

        Document it and ensure your direct manager knows what is going on.

        Dashrender EddieJennings 2 Replies Last reply Reply Quote 6
        • Dashrender
          Dashrender @coliver last edited by

          @coliver said in Difficult user:

          Document it and ensure your direct manager knows what is going on.

          Exactly.

          You haven't actually provided enough detail for us to know if their 'complaints' are legit or not.
          If they aren't, then you might see about inviting your boss along for a few trouble calls for the user, then if your boss thinks it's worthwhile, your boss can invite his boss, etc.

          1 Reply Last reply Reply Quote 1
          • EddieJennings
            EddieJennings @coliver last edited by

            @coliver said in Difficult user:

            Document it and ensure your direct manager knows what is going on.

            This. 100%

            1 Reply Last reply Reply Quote 0
            • DustinB3403
              DustinB3403 last edited by

              @coliver said in Difficult user:

              Document it and ensure your direct manager knows what is going on.

              Yup, can't really do anything more then this.

              1 Reply Last reply Reply Quote 0
              • scottalanmiller
                scottalanmiller last edited by

                Yeah, nothing to do but keep track and report it. Making problems for IT is making problems for the business.

                1 Reply Last reply Reply Quote 2
                • wirestyle22
                  wirestyle22 @justin867 last edited by wirestyle22

                  @justin867 said in Difficult user:

                  how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
                  I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

                  You say tech savvy. Does that mean he is correct in what he is saying? If so there really cant be a complaint. If hes wrong then you can document it and prove it. People like this i create special tags (ticketing) for so I can reference anything they've ever claimed/done.

                  black3dynamite 1 Reply Last reply Reply Quote 0
                  • black3dynamite
                    black3dynamite @wirestyle22 last edited by

                    @wirestyle22 said in Difficult user:

                    @justin867 said in Difficult user:

                    how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
                    I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

                    You say tech savvy. Does that mean he is correct in what he is saying? If so there really cant be a complaint. If hes wrong then you can document it and prove it. People like this i create special tags (ticketing) for so I can reference anything they've ever claimed/done.

                    What's the special tag name? Smart Ass? Special?

                    wirestyle22 1 Reply Last reply Reply Quote 0
                    • Mike Davis
                      Mike Davis last edited by

                      If you're dealing with the guy that has all the answers, you can approach him with the next issue ahead of time so he owns the outcome. Let's say he's complaining about the workstations you're using. Before you buy a new one, ask him where the best value is and to show you some numbers on how the video card with a boat load of RAM makes sense for all your users. If he really is savvy it may save you some time and create some buy in. If he's just arm chair IT, he'll take it down a notch.

                      1 Reply Last reply Reply Quote 0
                      • wirestyle22
                        wirestyle22 @black3dynamite last edited by wirestyle22

                        @black3dynamite said in Difficult user:

                        @wirestyle22 said in Difficult user:

                        @justin867 said in Difficult user:

                        how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
                        I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

                        You say tech savvy. Does that mean he is correct in what he is saying? If so there really cant be a complaint. If hes wrong then you can document it and prove it. People like this i create special tags (ticketing) for so I can reference anything they've ever claimed/done.

                        What's the special tag name? Smart Ass? Special?

                        (CIO) next to their name

                        scottalanmiller 1 Reply Last reply Reply Quote 0
                        • scottalanmiller
                          scottalanmiller @wirestyle22 last edited by

                          @wirestyle22 said in Difficult user:

                          @black3dynamite said in Difficult user:

                          @wirestyle22 said in Difficult user:

                          @justin867 said in Difficult user:

                          how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
                          I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

                          You say tech savvy. Does that mean he is correct in what he is saying? If so there really cant be a complaint. If hes wrong then you can document it and prove it. People like this i create special tags (ticketing) for so I can reference anything they've ever claimed/done.

                          What's the special tag name? Smart Ass? Special?

                          (CIO) next to their name

                          Hey now.

                          1 Reply Last reply Reply Quote 1
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