Difficult user



  • how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
    I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.



  • Document it and ensure your direct manager knows what is going on.



  • @coliver said in Difficult user:

    Document it and ensure your direct manager knows what is going on.

    Exactly.

    You haven't actually provided enough detail for us to know if their 'complaints' are legit or not.
    If they aren't, then you might see about inviting your boss along for a few trouble calls for the user, then if your boss thinks it's worthwhile, your boss can invite his boss, etc.



  • @coliver said in Difficult user:

    Document it and ensure your direct manager knows what is going on.

    This. 100%



  • @coliver said in Difficult user:

    Document it and ensure your direct manager knows what is going on.

    Yup, can't really do anything more then this.



  • Yeah, nothing to do but keep track and report it. Making problems for IT is making problems for the business.



  • @justin867 said in Difficult user:

    how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
    I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

    You say tech savvy. Does that mean he is correct in what he is saying? If so there really cant be a complaint. If hes wrong then you can document it and prove it. People like this i create special tags (ticketing) for so I can reference anything they've ever claimed/done.



  • @wirestyle22 said in Difficult user:

    @justin867 said in Difficult user:

    how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
    I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

    You say tech savvy. Does that mean he is correct in what he is saying? If so there really cant be a complaint. If hes wrong then you can document it and prove it. People like this i create special tags (ticketing) for so I can reference anything they've ever claimed/done.

    What's the special tag name? Smart Ass? Special?



  • If you're dealing with the guy that has all the answers, you can approach him with the next issue ahead of time so he owns the outcome. Let's say he's complaining about the workstations you're using. Before you buy a new one, ask him where the best value is and to show you some numbers on how the video card with a boat load of RAM makes sense for all your users. If he really is savvy it may save you some time and create some buy in. If he's just arm chair IT, he'll take it down a notch.



  • @black3dynamite said in Difficult user:

    @wirestyle22 said in Difficult user:

    @justin867 said in Difficult user:

    how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
    I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

    You say tech savvy. Does that mean he is correct in what he is saying? If so there really cant be a complaint. If hes wrong then you can document it and prove it. People like this i create special tags (ticketing) for so I can reference anything they've ever claimed/done.

    What's the special tag name? Smart Ass? Special?

    (CIO) next to their name



  • @wirestyle22 said in Difficult user:

    @black3dynamite said in Difficult user:

    @wirestyle22 said in Difficult user:

    @justin867 said in Difficult user:

    how to handle difficult user (young tech savvy contruction/civil engineer) that creates problem for IT and email the big boss then make a noise?
    I wish people will recognize that they suck on their job and stop blaming their computer or IT department when they fail.

    You say tech savvy. Does that mean he is correct in what he is saying? If so there really cant be a complaint. If hes wrong then you can document it and prove it. People like this i create special tags (ticketing) for so I can reference anything they've ever claimed/done.

    What's the special tag name? Smart Ass? Special?

    (CIO) next to their name

    Hey now.


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