Ubiquiti - piss poor customer service
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@marcinozga Exactly, you don't have access because you aren't part of the beta program! Sign up for the beta program, and you will see endless posts about how these aren't ready for production and all kinds of people having the same exact RMA issues as you.
There's obviously something wrong in the distribution channel for all of these resellers to already have this product available.
Edit: this is the official aircube forum, there are hundreds of posts in there.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
You should try reversing the question. Your statement would require a law to exist in order for it to be true. You are claiming that some companies, regardless of you not being their customer, must accept an RMA from you or provide support. In order for that to be true, a law stating that they had to do that would have to be written.
In the absence of that law existing (it does not exist) then standard contract law applies which enforces the opposite. Only the contractually obligated parties in the transaction have any requirements. The terms of that obligation would come from the NewEgg Marketplace terms of service. You should look there to see if even your reseller has any support obligations, it's possible that you've waived those.
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@marcinozga said in Ubiquiti - piss poor customer service:
@bnrstnr said in Ubiquiti - piss poor customer service:
https://community.ubnt.com/t5/airCube-ISP-AC-Beta/bd-p/airCube_Beta
This forum spells it all out for you
I don't have access there. What's the date on the post there?
HAHAHAHAHAHAHAHAHAHA
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
Well, yes, actually, it is. It's just a normal part of contract law.
Can you quote relevant parts?
It's stock contract law. Like I said, as you are claiming a law exist that does not, you must provide the law that changes the de facto situation. Otherwise, de facto applies.
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@marcinozga said in Ubiquiti - piss poor customer service:
@bnrstnr said in Ubiquiti - piss poor customer service:
https://community.ubnt.com/t5/airCube-ISP-AC-Beta/bd-p/airCube_Beta
This forum spells it all out for you
I don't have access there. What's the date on the post there?
Only those with access are allowed to buy the product, after agreeing that they aren't getting a support product.
If you don't have access, that proves that there is an issue with your reseller.
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
Well, yes, actually, it is. It's just a normal part of contract law.
Can you quote relevant parts?
It's stock contract law. Like I said, as you are claiming a law exist that does not, you must provide the law that changes the de facto situation. Otherwise, de facto applies.
I'm not claiming that the law exist, I said it was my option to chose whether to go through reseller or directly to manufacturer. Ubiquiti has everything to do with the product, since they are the manufacturer. This isn't OEM product, it's Ubiquiti brand.
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@marcinozga you bought from Newegg Marketplace. That is not Newegg.
Stop being a twit and do the right thing.You got scammed by a random 3rd party reseller.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
Well, yes, actually, it is. It's just a normal part of contract law.
Can you quote relevant parts?
It's stock contract law. Like I said, as you are claiming a law exist that does not, you must provide the law that changes the de facto situation. Otherwise, de facto applies.
I'm not claiming that the law exist, I said it was my option to chose whether to go through reseller or directly to manufacturer. Ubiquiti has everything to do with the product, since they are the manufacturer. This isn't OEM product, it's Ubiquiti brand.
You have a conflict in the above statement. Either you claim a law exists and that it gives you the choice, or you can't have that choice. Claiming that you have that choice is claiming that a law exists.
So you have to choose. Is there a law that lets you choose like this, or isn't there? You can't have it both ways. With the absence of a law, the manufacture is not involved here as they didn't sell you anything.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
Well, yes, actually, it is. It's just a normal part of contract law.
Can you quote relevant parts?
It's stock contract law. Like I said, as you are claiming a law exist that does not, you must provide the law that changes the de facto situation. Otherwise, de facto applies.
I'm not claiming that the law exist, I said it was my option to chose whether to go through reseller or directly to manufacturer. Ubiquiti has everything to do with the product, since they are the manufacturer. This isn't OEM product, it's Ubiquiti brand.
Actually, no, it is not. And I clearly linked to you the terms and conditions stating as much. Just because you got scammed does not mean that the terms and condition are invalid.
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@jaredbusch said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
Well, yes, actually, it is. It's just a normal part of contract law.
Can you quote relevant parts?
It's stock contract law. Like I said, as you are claiming a law exist that does not, you must provide the law that changes the de facto situation. Otherwise, de facto applies.
I'm not claiming that the law exist, I said it was my option to chose whether to go through reseller or directly to manufacturer. Ubiquiti has everything to do with the product, since they are the manufacturer. This isn't OEM product, it's Ubiquiti brand.
Actually, no, it is not. And I clearly linked to you the terms and conditions stating as much. Just because you got scammed does not mean that the terms and condition are invalid.
But it DOES mean that you can go after the reseller. But the issues here are between you and the reseller. UBNT is an innocent third party that isn't involved. They didn't make a product for sale, they didn't sell to you, they didn't interact with you.
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In @marcinozga's defense, BH Photo and Baltic Networks are both authorized resellers and they both do have the product available. Definitely seems like a distribution error here.
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@bnrstnr said in Ubiquiti - piss poor customer service:
In @marcinozga's defense, BH Photo and Baltic Networks are both authorized resellers and they both do have the product available. Definitely seems like a distribution error here.
I don't do business with either of them, I don't know how trustworthy either is, or if they are like Amazon and NewEgg and list third party stuff and only take it down when people complain.
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@bnrstnr said in Ubiquiti - piss poor customer service:
In @marcinozga's defense, BH Photo and Baltic Networks are both authorized resellers and they both do have the product available. Definitely seems like a distribution error here.
Or Ubiquiti hasn't posted release notes. Do they list any other beta products under main product page?
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The fact that you don't have a date code screams that they sold you a beta version of it even if it is released to sale now. You need to go through the reseller.
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@bnrstnr said in Ubiquiti - piss poor customer service:
In @marcinozga's defense, BH Photo and Baltic Networks are both authorized resellers and they both do have the product available. Definitely seems like a distribution error here.
I don't do business with either of them, I don't know how trustworthy either is, or if they are like Amazon and NewEgg and list third party stuff and only take it down when people complain.
B&H has physical location in NYC where you can walk in and pick it up off the shelf.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@bnrstnr said in Ubiquiti - piss poor customer service:
In @marcinozga's defense, BH Photo and Baltic Networks are both authorized resellers and they both do have the product available. Definitely seems like a distribution error here.
I don't do business with either of them, I don't know how trustworthy either is, or if they are like Amazon and NewEgg and list third party stuff and only take it down when people complain.
B&H has physical location in NYC where you can walk in and pick it up off the shelf.
That I knew. I know OF them, and I once bought something with a gift card because @MarigabyFrias uses them. But I'm not like "a customer" and have no idea if they do Amazon style or NewEgg style open markets or not. Amazon has physical stores too, especially out here, we can pick things up from them in many locations. That B&H started from brick and mortar (I remember them from the 80s when they were a small print ad in the back of photographic magazines) doesn't really tell us anything about the structure of their online web marketplace, though.
Nor does it tell us about their reputation. Which might be great, but all that I know about them is that they are generally overpriced so I avoid them mostly.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
you didn't buy it from B&H, you got it from NewEgg, So I really wonder, is B&H (no clue who they even are - never heard of them before) just has a page up for pre-sales. Don't really know.
Everything on Ubiquiti's site points that the product is still in beta.
https://i.imgur.com/2FuAW4i.png -
@marcinozga said in Ubiquiti - piss poor customer service:
@bnrstnr said in Ubiquiti - piss poor customer service:
In @marcinozga's defense, BH Photo and Baltic Networks are both authorized resellers and they both do have the product available. Definitely seems like a distribution error here.
Or Ubiquiti hasn't posted release notes. Do they list any other beta products under main product page?
At the moment, I don't know fi they have others. Traditionally, like most manufacturers, products being released in the near future would be on their main product page. That is standard and definitely what Ubiquiti has done in the past.
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@marcinozga said in Ubiquiti - piss poor customer service:
Or Ubiquiti hasn't posted release notes. Do they list any other beta products under main product page?
At a quick glance it doesn't appear so, but the beta forum seems to be the most definitive source that the product is definitely still in beta. Also like @brianlittlejohn no date code seems to be another big indicator. This definitely sucks though, I feel your pain.
