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    Yealink phone answer when headset button pressed

    IT Discussion
    yealink t46s sennheiser headset
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    • Dashrender
      Dashrender last edited by

      The user told me that her children have sat at her desk pressing random buttons, so it's completely possible they managed to disable this, assume it worked in the first place.

      DustinB3403 1 Reply Last reply Reply Quote 0
      • DustinB3403
        DustinB3403 last edited by

        The feature code is going to be dependent on your phone system. What system are you using?

        Dashrender 1 Reply Last reply Reply Quote 0
        • DustinB3403
          DustinB3403 @Dashrender last edited by

          @dashrender said in Yealink phone answer when headset button pressed:

          The user told me that her children have sat at her desk pressing random buttons, so it's completely possible they managed to disable this, assume it worked in the first place.

          This also means we have to assume you tested it and proved it functional.

          Do any other phones work as expected that you have?

          1 Reply Last reply Reply Quote 0
          • Dashrender
            Dashrender @DustinB3403 last edited by

            @dustinb3403 said in Yealink phone answer when headset button pressed:

            The feature code is going to be dependent on your phone system. What system are you using?

            FreePBX 14.01.20
            Asterisks 13.17.2

            1 Reply Last reply Reply Quote 0
            • DustinB3403
              DustinB3403 last edited by

              Is the phone in headset mode?

              Is the Headset light enabled on the phone?

              Dashrender 1 Reply Last reply Reply Quote 0
              • DustinB3403
                DustinB3403 last edited by

                Answering a Call

                Dashrender 1 Reply Last reply Reply Quote 0
                • DustinB3403
                  DustinB3403 last edited by

                  To check to see what the feature code may be.

                  Login to your FreePBX system, click on Admin, and then click on Feature Codes.

                  Dashrender 1 Reply Last reply Reply Quote 0
                  • Dashrender
                    Dashrender @DustinB3403 last edited by

                    @dustinb3403 said in Yealink phone answer when headset button pressed:

                    Is the phone in headset mode?

                    Is the Headset light enabled on the phone?

                    yes and yes

                    The headset works for everything except answering the call.

                    1 Reply Last reply Reply Quote 0
                    • Dashrender
                      Dashrender @DustinB3403 last edited by

                      @dustinb3403 said in Yealink phone answer when headset button pressed:

                      Answering a Call

                      I know it's in headset mode

                      1 Reply Last reply Reply Quote 0
                      • Dashrender
                        Dashrender @DustinB3403 last edited by

                        @dustinb3403 said in Yealink phone answer when headset button pressed:

                        To check to see what the feature code may be.

                        Login to your FreePBX system, click on Admin, and then click on Feature Codes.

                        Actually @JaredBusch just got back to me and it looks like it might be a dipswitch setting.

                        I'll report soon.

                        JaredBusch 1 Reply Last reply Reply Quote 0
                        • JaredBusch
                          JaredBusch @Dashrender last edited by

                          @dashrender said in Yealink phone answer when headset button pressed:

                          @dustinb3403 said in Yealink phone answer when headset button pressed:

                          To check to see what the feature code may be.

                          Login to your FreePBX system, click on Admin, and then click on Feature Codes.

                          Actually @JaredBusch just got back to me and it looks like it might be a dipswitch setting.

                          I'll report soon.

                          The first switch needs flipped. By default they are all off.
                          0_1510930024426_DE5AF3D1-54B9-41D9-840B-FE0C8ED419D4.jpeg

                          1 Reply Last reply Reply Quote 1
                          • Dashrender
                            Dashrender last edited by

                            /sigh...

                            That was it. The instructions don't say anything to remind a person to look at the dipswitches....

                            JaredBusch 1 Reply Last reply Reply Quote 0
                            • JaredBusch
                              JaredBusch @Dashrender last edited by

                              @dashrender said in Yealink phone answer when headset button pressed:

                              /sigh...

                              That was it. The instructions don't say anything to remind a person to look at the dipswitches....

                              It is in the manual.

                              1 Reply Last reply Reply Quote 0
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