XOA Pricing Model - What might it look like from a US perspective
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@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
@scottalanmiller said in XOA Pricing Model - What might it look like from a US perspective:
@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
I'm not saying that the IT person doesn't scour forums, read whitepapers, error reports, etc. Not saying that. I'm saying that calling Support is just one more tool in the box.
I agree... once you are in that position of having bought support.
thanks - I think.
You are questioning what to do "given where you are." I'm questioning "why get into that situation."
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@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
Now that said, now that things like StarWinds is free, the value proposition of XOSAN is significantly lower, assuming you can move to another platform, like Hyper-V.
Right, and if someone makes an XO like management web tool for Hyper-V, XO is dead. The hypervisor is basically interchangeable. It's the ecosystem that matters. And once you have what you need on another free system, XO has no purpose.
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@scottalanmiller said in XOA Pricing Model - What might it look like from a US perspective:
@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
@scottalanmiller said in XOA Pricing Model - What might it look like from a US perspective:
@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
I'm not saying that the IT person doesn't scour forums, read whitepapers, error reports, etc. Not saying that. I'm saying that calling Support is just one more tool in the box.
I agree... once you are in that position of having bought support.
thanks - I think.
You are questioning what to do "given where you are." I'm questioning "why get into that situation."
I was questioning that I think you finally agreed that if it's a tool in your box, that you can and maybe should use it.
As for why get into the situation - well you said you don't buy support when you can avoid it (other than hardware). OK - But can you buy Veeam and keep current with the updates and not buy support? Veeam is just an example.
I know, as you pointed out, that you can buy Windows, and it does not come with support, so sure, don't buy it, use your IT pants to get the job done.
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OK - in another thread, we're talking about IT generalist, and how they often aren't specialists in any one thing. How does that play into the use of support?
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@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
OK - in another thread, we're talking about IT generalist, and how they often aren't specialists in any one thing. How does that play into the use of support?
They get to learn the tools you have in house, and become the in house expert.
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@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
OK - in another thread, we're talking about IT generalist, and how they often aren't specialists in any one thing. How does that play into the use of support?
Well generalists basically always need support because in reality, you want a specialist doing any task. One of the reasons why SMB should essentially never have internal or dedicated - they have to be generalists and that just doesn't make sense.
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@DustinB3403 said in XOA Pricing Model - What might it look like from a US perspective:
@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
OK - in another thread, we're talking about IT generalist, and how they often aren't specialists in any one thing. How does that play into the use of support?
They get to learn the tools you have in house, and become the in house expert.
How many SMBs have things to become experts on? Some, but how many?
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@scottalanmiller said in XOA Pricing Model - What might it look like from a US perspective:
@DustinB3403 said in XOA Pricing Model - What might it look like from a US perspective:
@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
OK - in another thread, we're talking about IT generalist, and how they often aren't specialists in any one thing. How does that play into the use of support?
They get to learn the tools you have in house, and become the in house expert.
How many SMBs have things to become experts on? Some, but how many?
Assuming you inhouse accounting software - does that count? I mean the support of installing/configuring/backing up/restoring, etc.
how about backups in general? Even if hosted, there are hopefully backups going on.
the main thing I can think of - is general desktop support - but really, if it's more than a 10 min fix (which I would think would be IT stuff - assuming not hardware), then you should probably be wiping and reloading, right? -
@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
@scottalanmiller said in XOA Pricing Model - What might it look like from a US perspective:
@DustinB3403 said in XOA Pricing Model - What might it look like from a US perspective:
@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
OK - in another thread, we're talking about IT generalist, and how they often aren't specialists in any one thing. How does that play into the use of support?
They get to learn the tools you have in house, and become the in house expert.
How many SMBs have things to become experts on? Some, but how many?
Assuming you inhouse accounting software - does that count? I mean the support of installing/configuring/backing up/restoring, etc.
By in house, do you mean bespoke?
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@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
I mean the support of installing/configuring/backing up/restoring, etc.
how about backups in general? Even if hosted, there are hopefully backups going on.You don't want a generalist for that, not that this is complex and you need more, but why not? Generalists get backups wrong all of the time. You want a specialist that can spend half the time and be way more confident that they got things right. A generalist is negative value here.
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@Dashrender said in XOA Pricing Model - What might it look like from a US perspective:
the main thing I can think of - is general desktop support - but really, if it's more than a 10 min fix (which I would think would be IT stuff - assuming not hardware), then you should probably be wiping and reloading, right?
Depends on what you are fixing, but generally, yes. But even this, you don't want a generalist for that. You want a desktop support specialist. The only role you want a generalist in, ever, is department oversight.
