Is the computer repair business dead?
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No, it is not worth it.
The answer is to get people to stop saving stuff local and then it all just goes away.
Tell people to buy a chromebook and a Dropbox subscription.
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I have a buddy that runs his own shop in a small town.
Pretty much all he ever does is recover files or virus removal.
He charges a flat rate of $85.
He honestly doesn't care about making money as long as he pays his bills.
He gets a machine in and tells the person he will have it done in 2-3 days.
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That business died long ago. In this era, we have solved this with backups, online storage, Chromebooks and such. Sure lots of people don't do things efficiently and will screw themselves and some have special needs. But there is no money here. Chromebooks are the top selling PC category and even buying PCs is rapidly diminishing. It's more than the cost of PCs changing.... its that's PCs are going away too.
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Chromebooks are still niche. Most people have Windows PCs at home, and many will lose data or otherwise screw up their systems because someone in the family has been browsing dodgy websites. They often come to me for advice, which is if the computer is old and they have backups of their data then buy a new PC, if they don't go to one of a few repair shops in the town.
There's no money in it, for sure. The biggest computer retail store in the UK offers a fixed rate repair, plus parts, for about $80. I normally tell people to go there.
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@Carnival-Boy said in Is the computer repair business dead?:
Chromebooks are still niche.
Top selling computer category in the US. Anything but niche.
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IT people tend to see PC as a much larger market player than it is because only those people keep going to IT people for support. The majority of the market has moved away from the PCs to tablets, phones, Chromebooks, Smart TVs and so forth... but they don't come to their IT people for support. So we don't see it.
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Same reason why no one repairs inkjet printers. It's much cheaper and easier to buy a new instead.
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Our local shop is still going after 10+ years but that's because he sells gaming too, console pc trading cards d&d etc.
But yeah he has seen a drop in "repair" and custom build work as people just use Amazon ebuyer etc. But where he has seen a rise in business is mobile repair i.e screens.
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@scottalanmiller said in Is the computer repair business dead?:
@Carnival-Boy said in Is the computer repair business dead?:
Chromebooks are still niche.
Top selling computer category in the US. Anything but niche.
Where do you read that? Everything I've read is that outside of schools Chromebooks still have a tiny market share in the US.
I don't know a single person who owns one. I'd guess that 99% of my friends don't even know what one is.
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@Carnival-Boy said in Is the computer repair business dead?:
@scottalanmiller said in Is the computer repair business dead?:
@Carnival-Boy said in Is the computer repair business dead?:
Chromebooks are still niche.
Top selling computer category in the US. Anything but niche.
Where do you read that? Everything I've read is that outside of schools Chromebooks still have a tiny market share in the US.
I don't know a single person who owns one. I'd guess that 99% of my friends don't even know what one is.
My ideal system (if I could choose anything in the world for free and have it working 100% without issue) would be a decent Chromebook-type-system running Korora, with a decent external video card and ability to plug in to an external monitor when at home for gaming.
For me that would be perfect and I wouldn't want anything else.
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Home PC repair has been dead for a long time. I don't think many users use PCs for much anymore. Everything is done on a tablet or smartphone these days. I'd really like to see Android as a mainstream desktop OS in the future. I know remix is out there and I run Remix almost daily on as a VM, but it isn't efficient compared to Chrome OS. I have to give my android VM 3GB of RAM to get decent performance.
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I think it's less computer repair and more advice now. It's really hard to beat a Chromebook for an average user provided they use the apps for their documentation. You would typically pay more for the repair than you would a new device.
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@Carnival-Boy said in Is the computer repair business dead?:
@scottalanmiller said in Is the computer repair business dead?:
@Carnival-Boy said in Is the computer repair business dead?:
Chromebooks are still niche.
Top selling computer category in the US. Anything but niche.
Where do you read that? Everything I've read is that outside of schools Chromebooks still have a tiny market share in the US.
Where are YOU reading that? In US market reports and Amazon made a big deal that Chromebooks were the top sellers last year and maybe the year before. It was a big deal at the time. Now people have just accepted that Chromebooks are a massive market segment.
IT people normally don't own them, it's mostly "normal" people. But now we are seeing IT people getting them, too. I used to only know a few people with them. Now practically everyone I know uses one or is planning to order one. I've had probably ten people this month tell me in person, not online, that they are switching to one.
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@Carnival-Boy said in Is the computer repair business dead?:
I don't know a single person who owns one. I'd guess that 99% of my friends don't even know what one is.
This is certainly not how it is here. I can't remember the last time you had to explain what a Chromebook was and basically everyone has used one.
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@Carnival-Boy said in Is the computer repair business dead?:
I don't know a single person who owns one. I'd guess that 99% of my friends don't even know what one is.
There are a lot of use cases for them. I used to work for a non-profit that helped people with developmental disabilities. Some just enjoy clicking on blinking colorful ads, so viruses became a big problem in the client computer lab. Chromeboxes were a great fit there.
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@scottalanmiller said in Is the computer repair business dead?:
@Carnival-Boy said in Is the computer repair business dead?:
I don't know a single person who owns one. I'd guess that 99% of my friends don't even know what one is.
This is certainly not how it is here. I can't remember the last time you had to explain what a Chromebook was and basically everyone has used one.
I only know one person who uses one regularly, but a few people who own them.
If you're just a web surfing, facebooking normie, then a chromebook is for you. I don't have many close associates that fit that mold. Even the more normal/non techie types here in my office typically have a need for something a bit more - like connecting their computer to their sewing machine, etc.
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The local repair guy in my town doesn't even try to fix computers. I've been told by others that his services are terrible for computers, but is excellent at fixing cracked phones as most people are normally clumsy or careless. He also does game console repairs and trades. Calls himself "TxNerd". I don't put much stock into the business as has been said, that industry died long ago. You will starve going into repair business.
I've considered going into business-side services, such as an MSP, but also understand that the problem with this industry is that nobody wants to pay after services have been rendered. Therefore, either I'll consult and give advice or I'll be hired full time as an IT pro. Or, do a startup in something that nobody else has ever thought of, but that is becoming ever increasingly difficult.
20 years ago, Amazon didn't exist. Now they are a giant in a number of different industries. Google didn't exist 25 years ago, and now we're using their products, such as search engines, storage, phones, TVs, computers (chromebooks), etc. Just depends on what you can think up and how soon you can get it to market before the next person.
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@NerdyDad said in Is the computer repair business dead?:
20 years ago, Amazon didn't exist.
Actually they did
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What's important about both Amazon and Google is that they essentially entered the market the first day that the market existed. Not quite, but almost. They were in the first few days of the Internet when people were scrambling to make businesses fast enough to leverage the new media. What's REALLY interesting is how no one has arisen to compete with them in the decades since. All of the major players were formed before the Internet was even commonly available at home. Most people hadn't gotten access to see the Internet yet when these companies formed. Anyone who got in later, didn't make it.
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@scottalanmiller said in Is the computer repair business dead?:
@NerdyDad said in Is the computer repair business dead?:
20 years ago, Amazon didn't exist.
Actually they did
Okay, for like 2 years. July 5, 1994. https://en.wikipedia.org/wiki/Amazon.com
