Estimating SIP Trunk costs


  • Service Provider

    One of the first things that everyone will have to do when switching from legacy voice services such as POTS or PRI is to calculate the expected costs of a new service.

    Very often people hear me recommend pay as you go solutions and they immediately freak out saying it will be too expensive. Even though they have no idea what the costs involved look like.

    Pay as you go services like VoIP.ms, VoicePulse, and others are very cost effective means of handling your calling as long as you correctly calculate all the costs of the legacy system and the new proposal.

    First you need to realize that many legacy services hide most of your calling detail from you making this a very hard thing to truly understand. POTS lines have no detailed billing for local calling. Some carriers will not even tell you what your usage was unless you go over your long distance plan. So you only see call information for everything after that 5,000 minute package line item. There is no such thing as unlimited. Anyone selling that has fine print and they pay interconnect charges on all minutes used, so you can be certain that your monthly rate is high enough for that POTS line to cover expected usage.

    This can seem like a very daunting task, but it is not as hard as it sounds. Like anything involving cost, math and reality are your friends. First off there are only so many working minutes in a month for a business. Then you can just take those numbers, factor in a percentage of hours per day on the phone, and add some wiggle room.

    2017 Days /Month Hours / Day Minutes / Month
    January 22 8 10,560
    February 20 8 9,600
    March 23 8 11,040
    April 20 8 9,600
    May 23 8 11,040
    June 22 8 10,560
    July 21 8 10,080
    August 23 8 11,040
    September 23 8 11,040
    October 22 8 10,560
    November 22 8 10,560
    December 23 8 11,040
    Average Minutes per Month 10,400

    The math here in case anyone does not get it is Days per Month * Hours per Day * Minutes per Hour.

    So this means one person on the phone for 100% of their work shift for the full month will cost $104 in a general $0.01 per minute pay as you go SIP trunk.

    Thus, it is quite easy to extrapolate some basic numbers now that we know this. I usually plug all this into a spreadsheet and play with numbers in front of the client.

    An SMB looking at SIP trunking has 15 POTS lines from the ILEC that cost $40/month after taxes (being generous here), so 15 * $40 = $600. If we assume all 15 lines were used 100% of the time, SIP would look all kinds of expensive. Using the average from the table above 10,400 * 15 * $0.01 = $1,560. Holy crap! More than $1,500 a month for something that only costs them $600 right now. So where is the savings? Well that comes in because no business uses all of their legacy POTS lines 100% of the time, ever. Because with POTS once all the lines are used, it is impossible to make or receive any more calls. So in the legacy POTS world, we over buy what we actually need on average in order to handle the high volume times.

    If you can actually get a true CDR (call detail record) from your existing PBX or provider, then you can make real numbers here, but most likely you will be estimating. Assuming you need to estimate, the process will depend on the call flow. Simply do the best you can to poke the stakeholders for as much detail as you can get to narrow the margin of error for the estimation.

    A small general office with 35 people or so will hover around 4-5 simultaneous calls (total inbound and outbound) on average for most of the workday. First hour, lunch hour, and last hour are lower usage.

    Based on this you can calculate a better estimate, 10,400 * 5 * $0.01 = $520, we are cheaper than POTS already and long distance charges have not even been calculated for the old service yet. General long distance rates are $0.02 to $0.03 per minute. The 5,000 or 10,000 minute bundles are calculated along those rates for every client I have ever converted. Ever single minute of intestate, intrastate, interlata, and intralata calling simply adds to the cost and improves the RoI of a pay as you go SIP trunk.

    Now every office is different. Some places are on the phone more than others, but they are also paying more per month most of the time. I have seen the SIP trunk savings fall in this type of range time after time.

    Part of the FreePBX 13 Setup Guide

    Credit: Work hours chart



  • Very useful.

    Thanks @JaredBusch



  • Thank you, this ia very useful


  • Service Provider

    Just for an update, Twilio is down to $0.007 / minute for inbound and $0.0045 / minute outbound.

    That makes a nearly $500 difference in my example of 10,400 * 15 * $0.007 = $1,092 and almost $100 difference in the 10,400 * 5 * $0.007 = $364 example from above.

    0_1527005360709_47dd00e5-c513-4c16-aa15-27863bb15ae3-image.png



  • @jaredbusch

    Voip.ms vs twilio? Anything stand out besides cost per minute?


  • Service Provider

    @obsolesce said in Estimating SIP Trunk costs:

    @jaredbusch

    Voip.ms vs twilio? Anything stand out besides cost per minute?

    Not particularly. Twilio has only two US based POPs but they are on real solid connections. They also have POPs in Asia while VoIP.ms does not. Both have European POPs.


  • Service Provider

    Oh, you will pay taxes on Twilio services if you are in the US because they are a US company (26 states atm).

    VoIP.ms is a Canadian company and only collects taxes from Canadian customers.



  • Who still charges for long distance calls? We had POTS lines from Verizon not that long ago, I think we still have one for fire alarm, we've never had any long distance charges, ever. That's a relic from 90's and before.



  • @jaredbusch said in Estimating SIP Trunk costs:

    Just for an update, Twilio is down to $0.007 / minute for inbound and $0.0045 / minute outbound.

    I've switched to Twilio.
    So far I like it.

    Just need to find some 3rd party plugin that has a nice web gui!!


  • Service Provider

    @jaredbusch said in Estimating SIP Trunk costs:

    Just for an update, Twilio is down to $0.007 / minute for inbound and $0.0045 / minute outbound.

    That makes a nearly $500 difference in my example of 10,400 * 15 * $0.007 = $1,092 and almost $100 difference in the 10,400 * 5 * $0.007 = $364 example from above.

    0_1527005360709_47dd00e5-c513-4c16-aa15-27863bb15ae3-image.png

    holy cow that is cheap!


  • Service Provider

    We plan to add Twilio for our Mexican lines.



  • Wish all SIP providers would have a nice beautiful console like Twilio's!!



  • @scottalanmiller said in Estimating SIP Trunk costs:

    We plan to add Twilio for our Mexican lines.

    Why wouldn't you use it for your American lines?


  • Service Provider

    @fateknollogee said in Estimating SIP Trunk costs:

    @scottalanmiller said in Estimating SIP Trunk costs:

    We plan to add Twilio for our Mexican lines.

    Why wouldn't you use it for your American lines?

    cost of change is higher the the savings.

    That is why I don't switch any existing services.


  • Service Provider

    Their usage numbers are probablty as low as mine.. When you use only a few hundred minutes a month the ROI on the savings will takes years and years to recoup for the hour or two that you have to pay someone to get it all migrated.



  • @jaredbusch said in Estimating SIP Trunk costs:

    cost of change is higher the the savings.

    That is why I don't switch any existing services.

    I thought most everyone will waive porting fees these days?


  • Service Provider

    @fateknollogee said in Estimating SIP Trunk costs:

    @jaredbusch said in Estimating SIP Trunk costs:

    cost of change is higher the the savings.

    That is why I don't switch any existing services.

    I thought most everyone will waive porting fees these days?

    It takes me up to 2 hours of work to gather, submit, and follow through on a port.



  • @jaredbusch said in Estimating SIP Trunk costs:

    @fateknollogee said in Estimating SIP Trunk costs:

    @jaredbusch said in Estimating SIP Trunk costs:

    cost of change is higher the the savings.

    That is why I don't switch any existing services.

    I thought most everyone will waive porting fees these days?

    It takes me up to 2 hours of work to gather, submit, and follow through on a port.

    C'mon JB, with your skill level, that's stuff you can do with your eyes closed!


  • Service Provider

    @fateknollogee said in Estimating SIP Trunk costs:

    @jaredbusch said in Estimating SIP Trunk costs:

    @fateknollogee said in Estimating SIP Trunk costs:

    @jaredbusch said in Estimating SIP Trunk costs:

    cost of change is higher the the savings.

    That is why I don't switch any existing services.

    I thought most everyone will waive porting fees these days?

    It takes me up to 2 hours of work to gather, submit, and follow through on a port.

    C'mon JB, with your skill level, that's stuff you can do with your eyes closed!

    Not hard, but it simply takes time. If you get even a single number wrong, your port will be fucked.


  • Service Provider

    0_1527104633526_Screenshot from 2018-05-23 14-43-39.png


  • Service Provider

    Tried a few more times and eventually it worked.



  • Thanks for this post, @JaredBusch . I got the previous month's bill from TPX and am going to start going through it to see how much we can save by switching from our PRI.

    We have to upgrade (replace) our Mitel/ShoreTel Shoregear T1, so that will cost a few grand.