I know you're not crazy...



  • So no sane person in the world would use Skype for Business (at least not willingly). OpenFire with Spark left a lot to be desired. Rocket Chat was so close to Slack... Then they were right on top of them with screen sharing. Slack made a bold move and acquired Screen Hero. Though, it is a separate application, for now. Slack's pricing plummeted, from about $35/u/m, to free. Not about a month ago they did release enterprise (if your wallet is that big... Their free to paid isn't too painful through the tiers though).

    We have tons of licenses, alongside ScreenHero, at no cost, and it is great.

    The question is, what are you using over everything else, and why?



  • I have not kept up with Slack. It was so overpriced. Didn't know they changed their pricing though. Interesting.



  • @BBigford do you mean for chat, or for vid/conf?


  • Service Provider

    We are using Rocket.Chat for my biggest use project. I won't use Slack, their pricing was insane and I think that Rocket.Chat works better. The lack of screensharing really sucks, but they are actively working on things and improving all of the time so we are really hopeful that that comes along soon.



  • With the exception of Scott, NTG uses regular skype. We have a Helpdesk group chat that is a continuous long chat. We use it for meetings, one on one training, video calls, screen share etc.

    For GROVESOCIAL I use skypefor talking to international clients, video calls etc. honestly more than 3/4's of my communications are via skype right now, even though I have a PBX.

    For GMP (you all will be learning about this later) we use RocketChat for our website chat. We do use skype for international calls and quick chats with a few potential partners. I like Rocketchat it's pretty nice. I only have one support person at this point so not using it a lot.



  • We started testing MS Teams for our group chats. I'm not overly impressed yet, but I haven't really put it through the paces yet. One thing I really like about teams is the continuous chat log.



  • @fuznutz04 said in I know you're not crazy...:

    We started testing MS Teams for our group chats. I'm not overly impressed yet, but I haven't really put it through the paces yet. One thing I really like about teams is the continuous chat log.

    Looked at that, was not impressed.



  • @Reid-Cooper said in I know you're not crazy...:

    @fuznutz04 said in I know you're not crazy...:

    We started testing MS Teams for our group chats. I'm not overly impressed yet, but I haven't really put it through the paces yet. One thing I really like about teams is the continuous chat log.

    Looked at that, was not impressed.

    Yeah, I wouldn't say I'm impressed either. We just are giving it an evaluation because it comes with our licensing.



  • @rustcohle said in I know you're not crazy...:

    @BBigford do you mean for chat, or for vid/conf?

    I rarely conference call or video chat, but often screen share. Haven't looked into ScreenHero having the conference portion. With how group driven Slack is, if it doesn't have it currently, that'll come.



  • We have a WebEx subscription, so our guys use that. I rarely have to mess with it, but it's OK I guess. Users rarely ask me for help with it, so I assume that means it works most of the time.



  • @fuznutz04 said in I know you're not crazy...:

    We started testing MS Teams for our group chats. I'm not overly impressed yet, but I haven't really put it through the paces yet. One thing I really like about teams is the continuous chat log.

    If you didn't know, Slack had actually consulted Microsoft on that project. It was a flurry on forums when it was coming around. Though a Slack dev/project manager, can't remember, threw a low blow in a side interview and said "we could give them an exact design of Slack and they would still release a poor product."


  • Service Provider

    @BBigford said in I know you're not crazy...:

    @fuznutz04 said in I know you're not crazy...:

    We started testing MS Teams for our group chats. I'm not overly impressed yet, but I haven't really put it through the paces yet. One thing I really like about teams is the continuous chat log.

    If you didn't know, Slack had actually consulted Microsoft on that project. It was a flurry on forums when it was coming around. Though a Slack dev/project manager, can't remember, threw a low blow in a side interview and said "we could give them an exact design of Slack and they would still release a poor product."

    And that's essentially exactly what happened. It's like a really crappy Slack copy.



  • I have started using Uber Conference recently. Seems pretty good so far. Nothing to download just sign into the web link and go. The free option seems to work well too. Have only used it a couple times so not a huge sampling yet.



  • We use Skype for Business as our primary means of communication within the company, and HipChat for inter-department communications for all things IT. We are going to be canning HipChat here in a couple of weeks when we move to Microsoft Teams

    HipChat is buggy and I don't recommend it to anyone; horrible unintuitive user experience. I'm not a Skype fan either, but that decision is outside of our sphere of influence so we have to deal with it. I'm hoping Microsoft Teams offers at least the same functionality as HipChat without the bugs. If that happens I'll be happy enough.


  • Service Provider

    We used HipChat at Change for a while. I didn't like it either too much. Nice interface, but that was about it.



  • @RamblingBiped said in I know you're not crazy...:

    We use Skype for Business as our primary means of communication within the company, and HipChat for inter-department communications for all things IT. We are going to be canning HipChat here in a couple of weeks when we move to Microsoft Teams

    HipChat is buggy and I don't recommend it to anyone; horrible unintuitive user experience. I'm not a Skype fan either, but that decision is outside of our sphere of influence so we have to deal with it. I'm hoping Microsoft Teams offers at least the same functionality as HipChat without the bugs. If that happens I'll be happy enough.

    Same. We have on premise skype for business. I never had a big problem with it, but it never wowed me with anything.

    It is nice how their status shows up in outlook though.


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