Rackspace email



  • Anyone supported Rackspace email? I've heard about a few SMBs using it but haven't heard much. My sister's realty company uses it currently.

    As an example of comparison, I've supported GoDaddy email and it is terrible. I've always SMBs to use the products they specialize in... Speaking to GoDaddy, they can host a domain but stay away from their email. I've recommended things like O365, on-premises Exchange, and Google Domains/Gmail accordingly.

    Is Rackspace the same?


  • Service Provider

    Rackspace is nothing like GoDaddy. We supported them for a really long time. Used to be great. All of their products are nearly pointless now. It's enterprise mail though. Like O365 not like GoDaddy



  • I have one client that user Rackspace email. It works well enough. They offer calendar and contact syncing, but only if you pay for it, another $1-2/u/m.

    The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m, Toss in the cost of ActiveSync and you're at near the cost of O365 hosted email. Toss on another $1 and you get the lowest level of SMB O365.


  • Service Provider

    @Dashrender said in Rackspace email:

    The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m,

    It's still $1. They've never rescinded the offer and have reiterated it many times.



  • @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m,

    It's still $1. They've never rescinded the offer and have reiterated it many times.

    That definitely makes it cheap - I think cheaper than any other hosted, provide your own domain name solution. Definitely cheaper than both Google (business) or O365 (business).


  • Service Provider

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m,

    It's still $1. They've never rescinded the offer and have reiterated it many times.

    That definitely makes it cheap - I think cheaper than any other hosted, provide your own domain name solution. Definitely cheaper than both Google (business) or O365 (business).

    But it's not on par like it used to be, either. You don't get ActiveSync in that price and RS support has been garbage for years now. So it's not safe to use like it used to be.



  • @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    The SW pricing I last heard of was $1/u/m, but this customer is paying $2/u/m,

    It's still $1. They've never rescinded the offer and have reiterated it many times.

    That definitely makes it cheap - I think cheaper than any other hosted, provide your own domain name solution. Definitely cheaper than both Google (business) or O365 (business).

    But it's not on par like it used to be, either. You don't get ActiveSync in that price and RS support has been garbage for years now. So it's not safe to use like it used to be.

    What kinds of problems with support are you seeing? My one client that uses them, has been there for 4 years and had no server related issues. This client has never suffered problems because of the server (that we are aware of), but they have suffered issues with Outlook's IMAP connector, and sync issues.

    As for the price, we've discussed this years ago as well. $1 for no ActiveSync vs $2 with ActiveSync is still 50% the cost of Hosted Exchange (inside O365). Percentage wise, that's huge!

    One thing I don't know is what, if any spam filtering is included in RS's solution. If there is none, $2/u/m is pretty common spam filtering price, and now we're on par with MS and Google for hosted email.


  • Service Provider

    @Dashrender said in Rackspace email:

    What kinds of problems with support are you seeing?

    Unresponsive, unable to fix their own systems, have outages and unless you yell and scream they just ignore them. It's quite bad.


  • Service Provider

    @Dashrender said in Rackspace email:

    One thing I don't know is what, if any spam filtering is included in RS's solution.

    Yes, of course it's included. And it was way better than O365's last I knew.



  • @scottalanmiller said in Rackspace email:

    Rackspace is nothing like GoDaddy. We supported them for a really long time. Used to be great. All of their products are nearly pointless now. It's enterprise mail though. Like O365 not like GoDaddy

    Good to know. Thanks, Scott. Took me long enough to reply. Haven't been online in any forums much at all.



  • AWM is getting better, native ActiveSync and Interop with Exchange Server Farm for migration. An ok deal at $4/box but for $2/u/m more you get AWD bundled. 50g mail, 200gb file sync per user.

    No commits, metered usage, had SPAM issues in late 2015 but 2016 Amazon really cleaned things up. Its what they use internally for their entire workforce.

    Deploy from your own AWS account and send Microsoft a big @#$% you for trying to own your customers.



  • Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.



  • @Reid-Cooper said in Rackspace email:

    Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

    The last time I used to web client it was horrible nearly unusable in my opinion


  • Service Provider

    @Dashrender said in Rackspace email:

    @Reid-Cooper said in Rackspace email:

    Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

    The last time I used to web client it was horrible nearly unusable in my opinion

    Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.



  • @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @Reid-Cooper said in Rackspace email:

    Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

    The last time I used to web client it was horrible nearly unusable in my opinion

    Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

    It might have been more responsive (OK O365 is kinda slow sometimes, does irk me), but the RS interface was ancient and just horrible looking.


  • Service Provider

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @Reid-Cooper said in Rackspace email:

    Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

    The last time I used to web client it was horrible nearly unusable in my opinion

    Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

    It might have been more responsive (OK O365 is kinda slow sometimes, does irk me), but the RS interface was ancient and just horrible looking.

    And that makes it unusable?


  • Service Provider

    rackspacemail-new-look.png

    A bit dated but totally usable.



  • @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @Reid-Cooper said in Rackspace email:

    Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

    The last time I used to web client it was horrible nearly unusable in my opinion

    Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

    It might have been more responsive (OK O365 is kinda slow sometimes, does irk me), but the RS interface was ancient and just horrible looking.

    And that makes it unusable?

    To me it does - just like O365 and Skype are unusable for you, but clearly usable for millions of others on the planet ;)



  • @scottalanmiller said in Rackspace email:

    rackspacemail-new-look.png

    A bit dated but totally usable.

    They've cleaned it up a LOT! but as you then said - it's dated (but so is gmail - though I think gmail has a newer interface available).


  • Service Provider

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @Reid-Cooper said in Rackspace email:

    Rackspace's email is decent, but seems to only work really well if your users are all happy being constrained to web only.

    The last time I used to web client it was horrible nearly unusable in my opinion

    Been a while, but the last time that I used it it was vastly superior and more responsive than Outlook or OWA. They might have changed it, though.

    It might have been more responsive (OK O365 is kinda slow sometimes, does irk me), but the RS interface was ancient and just horrible looking.

    And that makes it unusable?

    To me it does - just like O365 and Skype are unusable for you, but clearly usable for millions of others on the planet ;)

    Yes, but because people can't reach me, has nothing to do with it being pretty.


  • Service Provider

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    rackspacemail-new-look.png

    A bit dated but totally usable.

    They've cleaned it up a LOT! but as you then said - it's dated (but so is gmail - though I think gmail has a newer interface available).

    What do you mean? That's the same interface that we used in 2010. When did you test it and how old is your info? I've never seen an older Rackspace interface than that. I think this one goes back to at least 2008.



  • @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    rackspacemail-new-look.png

    A bit dated but totally usable.

    They've cleaned it up a LOT! but as you then said - it's dated (but so is gmail - though I think gmail has a newer interface available).

    What do you mean? That's the same interface that we used in 2010. When did you test it and how old is your info? I've never seen an older Rackspace interface than that. I think this one goes back to at least 2008.

    The client of mine that buys RS from NTG has it. They primarily use Outlook 2013 to access RS mail, but I have used the webmail client from time to time... Perhaps it is the same, I just recall there being more crap on the page, it's been more than a year since I looked at a webportal page.


  • Service Provider

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    rackspacemail-new-look.png

    A bit dated but totally usable.

    They've cleaned it up a LOT! but as you then said - it's dated (but so is gmail - though I think gmail has a newer interface available).

    What do you mean? That's the same interface that we used in 2010. When did you test it and how old is your info? I've never seen an older Rackspace interface than that. I think this one goes back to at least 2008.

    The client of mine that buys RS from NTG has it. They primarily use Outlook 2013 to access RS mail, but I have used the webmail client from time to time... Perhaps it is the same, I just recall there being more crap on the page, it's been more than a year since I looked at a webportal page.

    Hasn't changed since the first time I saw it nearly a decade ago.



  • @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    rackspacemail-new-look.png

    A bit dated but totally usable.

    They've cleaned it up a LOT! but as you then said - it's dated (but so is gmail - though I think gmail has a newer interface available).

    What do you mean? That's the same interface that we used in 2010. When did you test it and how old is your info? I've never seen an older Rackspace interface than that. I think this one goes back to at least 2008.

    The client of mine that buys RS from NTG has it. They primarily use Outlook 2013 to access RS mail, but I have used the webmail client from time to time... Perhaps it is the same, I just recall there being more crap on the page, it's been more than a year since I looked at a webportal page.

    Hasn't changed since the first time I saw it nearly a decade ago.

    OK Scott - I'll accept that you have never seen anything different - I however am not capitulating that it wasn't different for me.


  • Service Provider

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    @Dashrender said in Rackspace email:

    @scottalanmiller said in Rackspace email:

    rackspacemail-new-look.png

    A bit dated but totally usable.

    They've cleaned it up a LOT! but as you then said - it's dated (but so is gmail - though I think gmail has a newer interface available).

    What do you mean? That's the same interface that we used in 2010. When did you test it and how old is your info? I've never seen an older Rackspace interface than that. I think this one goes back to at least 2008.

    The client of mine that buys RS from NTG has it. They primarily use Outlook 2013 to access RS mail, but I have used the webmail client from time to time... Perhaps it is the same, I just recall there being more crap on the page, it's been more than a year since I looked at a webportal page.

    Hasn't changed since the first time I saw it nearly a decade ago.

    OK Scott - I'll accept that you have never seen anything different - I however am not capitulating that it wasn't different for me.

    All screenshots are the same and match everything that we've ever seen. Maybe your customer changed their theme, they can do that. It's customizable. But anything other than what's in that screenshot is from the customer, not from RS mail.



  • No love for Zoho?
    Entire free business suite including email for 25 people is free. With a referral, jump that up to 50 users. 5GB/user.

    Since it allows one custom domain, you're pretty much set. It's what I use for my personal business.

    And even the upgrade of $2/user/month is pretty standard, but they have a lot of stuff available in their suite of tools.

    I think they recently added full support with Exchange, so Outlook is ready.

    Nothing wrong with their mobile email and calendar app either.


  • Service Provider

    @guyinpv We have talked plenty around here about Zoho being a solid choice for the smallest businesses for exactly those reason.


  • Service Provider

    @guyinpv said in Rackspace email:

    No love for Zoho?
    Entire free business suite including email for 25 people is free. With a referral, jump that up to 50 users. 5GB/user.

    Since it allows one custom domain, you're pretty much set. It's what I use for my personal business.

    And even the upgrade of $2/user/month is pretty standard, but they have a lot of stuff available in their suite of tools.

    I think they recently added full support with Exchange, so Outlook is ready.

    Nothing wrong with their mobile email and calendar app either.

    It's pretty decent. I recommend it in a lot of small cases. We ultimately moved to Zimbra instead, though, as the limits of Zoho specifically impacted us a lot.



  • @JaredBusch said in Rackspace email:

    @guyinpv We have talked plenty around here about Zoho being a solid choice for the smallest businesses for exactly those reason.

    I don't think it's fair to limit to "smallest businesses".
    They seem quite powerful to me, with a million possible tools, and even certain social email features that nobody else has.

    Starting a conversation based on an email (instead of reply-all hell), or delegating and sharing emails folders, seems pretty unique to me.

    Since this thread is just about email, their email system has been just as good to me as gmail or hotmail or yahoo, if not more so. There is a feature/support box built right in to the program and I've had my own feature suggestions added to the interface.

    In any case, when talking about free email with a custom domain as a hosted service, they are pretty much one of the only options, if not THE only option. And you still get a ton of stuff for free.


  • Service Provider

    Zoho is definitely pretty nice, and if you fit into their free tiers it's free, which is a pretty big deal.


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