Yealink W52P losing connection



  • Does anyone have issues with the W52P losing connection? I have many of these deployed, but have 1 client where the device (the handset) loses connection with the base. Upon further investigation, it looks like the base unit is losing connection with the server (off prem cloud server) Restarting the device fixes it for a bit, and then it goes offline again. It's on the latest firmware on both the handset and the base station.

    Perhaps I just got a bad apple and it needs replaced?


  • Service Provider

    @fuznutz04 said in Yealink W52P losing connection:

    Does anyone have issues with the W52P losing connection? I have many of these deployed, but have 1 client where the device (the handset) loses connection with the base. Upon further investigation, it looks like the base unit is losing connection with the server (off prem cloud server) Restarting the device fixes it for a bit, and then it goes offline again. It's on the latest firmware on both the handset and the base station.

    Perhaps I just got a bad apple and it needs replaced?

    Did you update firmware recently? Assuming no other devices are having issues.



  • @JaredBusch said in Yealink W52P losing connection:

    @fuznutz04 said in Yealink W52P losing connection:

    Does anyone have issues with the W52P losing connection? I have many of these deployed, but have 1 client where the device (the handset) loses connection with the base. Upon further investigation, it looks like the base unit is losing connection with the server (off prem cloud server) Restarting the device fixes it for a bit, and then it goes offline again. It's on the latest firmware on both the handset and the base station.

    Perhaps I just got a bad apple and it needs replaced?

    Did you update firmware recently? Assuming no other devices are having issues.

    No, it had the latest firmware from the factory.
    No other device has an issue but this is the only cordless device in the building.


  • Service Provider

    @fuznutz04 said in Yealink W52P losing connection:

    @JaredBusch said in Yealink W52P losing connection:

    @fuznutz04 said in Yealink W52P losing connection:

    Does anyone have issues with the W52P losing connection? I have many of these deployed, but have 1 client where the device (the handset) loses connection with the base. Upon further investigation, it looks like the base unit is losing connection with the server (off prem cloud server) Restarting the device fixes it for a bit, and then it goes offline again. It's on the latest firmware on both the handset and the base station.

    Perhaps I just got a bad apple and it needs replaced?

    Did you update firmware recently? Assuming no other devices are having issues.

    No, it had the latest firmware from the factory.
    No other device has an issue but this is the only cordless device in the building.

    Change the DECT channel. I have not purchased one of these yet (see my recent thread asking for opinions), but I can only assume that the handset is what does everything. Make sure it has solid communication with the BASE so that it can keep itself registered.



  • I'll change the channel. The problem is only with this 1 client. Only 1 handset and 1 base.


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