Crashplan Pro Issue
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Hm.
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Yikes. I remember having to wait out some kind of repository maintenance on their end at one point but do not remember how long it lasted to be honest. Good luck, and I think we're all hoping for no data loss.
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wow - moving users to another server? shouldn't that be as easy as - hey client, you're now backing up to this server again - you get to do a full download again, have a nice day.
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Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Really just terrible...
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@BRRABill said in Crashplan Pro Issue:
Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Of course it is, the repository is offline, how would you even think that it could download a file?
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@JaredBusch said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Of course it is, the repository is offline, how would you even think that it could download a file?
Well I was unaware of that news at the time I was trying to restore.
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@BRRABill said in Crashplan Pro Issue:
@JaredBusch said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Of course it is, the repository is offline, how would you even think that it could download a file?
Well I was unaware of that news at the time I was trying to restore.
I was mostly replying to
I bet that is a related problem
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@JaredBusch said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
@JaredBusch said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
Now that I think about it, I tried restoring a file for him the other day, and it wouldn't load, so we gave up.
I bet that is a related problem.
Of course it is, the repository is offline, how would you even think that it could download a file?
Well I was unaware of that news at the time I was trying to restore.
I was mostly replying to
I bet that is a related problem
Oh, I forgive you then.
Carry on...
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@BRRABill And that is why I tend to not recommend CPP. Far from the first time I've heard of something like this, hopefully everything transfers ok, I've heard some horror storied about it not working and the entire archive being lost.
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@travisdh1 said in Crashplan Pro Issue:
@BRRABill And that is why I tend to not recommend CPP. Far from the first time I've heard of something like this, hopefully everything transfers ok, I've heard some horror storied about it not working and the entire archive being lost.
Links and proof instead of hearsay and conspiracy theories.
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@BRRABill said in Crashplan Pro Issue:
ME: "Surely there was an e-mail or something to alert users that they have no good backups for over a week now?"
CPP: "This is an issue that is still under investigation, and no email was sent"
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
This has nothing to do with Code42 choosing or not choosing to send an email out. This is enabled by default and also I believe it is set to 7 days be default. I do not recall as I always set it to 1 and 3 as below.
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@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
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@BRRABill said in Crashplan Pro Issue:
@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
Guess you need to change that setting to every one day then.
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@Dashrender said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
Guess you need to change that setting to every one day then.
It doesn't change the point you can't do backups or restores.
What difference does it make if I get 9 days of e-mails telling me the service is broken?
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@BRRABill said in Crashplan Pro Issue:
@Dashrender said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
Guess you need to change that setting to every one day then.
It doesn't change the point you can't do backups or restores.
What difference does it make if I get 9 days of e-mails telling me the service is broken?
Because you know something failed immediately and can take action as required by how critical the information is.
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@BRRABill said in Crashplan Pro Issue:
@Dashrender said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
Guess you need to change that setting to every one day then.
It doesn't change the point you can't do backups or restores.
What difference does it make if I get 9 days of e-mails telling me the service is broken?
Things break - that's fine. and while you work to repair them, you decide how else you're going to protect them, if there's an option for that.
For example, if you were make aware 9 days ago, you could have told you users to backup daily to USB stick until the problem is resolved, or you could have moved them to another service. Instead, you're now out a restore opportunity, and still have a broken system.
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@BRRABill said in Crashplan Pro Issue:
@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
If you did get this, then why did you try to restore something when you knew it was not working? You make completely no sense here.
And it is nothing like a house burning down. This is a backup failure. It affects nothing under normal circumstances. That is why it is a backup.
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@Dashrender said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
@Dashrender said in Crashplan Pro Issue:
@BRRABill said in Crashplan Pro Issue:
@JaredBusch said
While this is not an optimal situation, you should have received an email from your system informing you that it had not reached the backup target in X days.
I did, and that is why I contacted them.
However, that's like getting an e-mail that your house burned down. Not particularly helpful and nothing can be done about it.
Guess you need to change that setting to every one day then.
It doesn't change the point you can't do backups or restores.
What difference does it make if I get 9 days of e-mails telling me the service is broken?
Things break - that's fine. and while you work to repair them, you decide how else you're going to protect them, if there's an option for that.
For example, if you were make aware 9 days ago, you could have told you users to backup daily to USB stick until the problem is resolved, or you could have moved them to another service. Instead, you're now out a restore opportunity, and still have a broken system.
The CrashPlan application has settings for this even in the home version. He could have easily set it to backup to a local media the first day a notice was received.
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You two are both crazy.
Not sure how you can defend this.
Has nothing to do with what I could or could not have done.
They should have alerted their customers, and to be honest this never should happen in the first place.
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@BRRABill said in Crashplan Pro Issue:
You two are both crazy.
Not sure how you can defend this.
Has nothing to do with what I could or could not have done.
They should have alerted their customers, and to be honest this never should happen in the first place.
I'll give you that once they made the decision to move customers to new servers, YES, they should have contacted you - but contact as soon as the failure happened, nope, can't give that to you. Because things happen, they just need to be fixed. And as JB said, this is backup, not production, but after a few day of downtime, considering the default is no notice until 9 days of failed backup - OK they should have notified you on day 3 if not day two.
