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    Polycom 550 Phones Not Allowing Me To Edit Any Of The Buttons

    IT Discussion
    polycom polycom 550 voip telephony
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    • JaredBusch
      JaredBusch last edited by

      Why are you trying to use SSH? That is not normal. Phones are normally HTTP accessed.

      scottalanmiller 1 Reply Last reply Reply Quote 0
      • scottalanmiller
        scottalanmiller @JaredBusch last edited by

        @JaredBusch said in Polycom 550 Phones Not Allowing Me To Edit Any Of The Buttons:

        Why are you trying to use SSH? That is not normal. Phones are normally HTTP accessed.

        Even for these features on these specific phones? I have no idea, I've not used them, I'm just going by his statement that what he needs to do said that he needed SSH access.

        1 Reply Last reply Reply Quote 0
        • scottalanmiller
          scottalanmiller last edited by

          Do you, @Mike-Ralston at least have the HTTP interface of the phones available to you?

          1 Reply Last reply Reply Quote 0
          • AdamF
            AdamF last edited by

            Right, the web interface on these devices have a lot of options that you can set, especially if you upgrade to the latest firmware, which can also be updated straight from Polycom servers, right from the web interface.

            1 Reply Last reply Reply Quote 1
            • Minion Queen
              Minion Queen Banned last edited by

              He does have HTTP access and has updated the firmware (I do know he has done some other things as well but can't speak to those).

              1 Reply Last reply Reply Quote 0
              • scottalanmiller
                scottalanmiller last edited by

                Are the options missing in the web interface, inaccessible or not working? More details would help a lot.

                Mike Ralston 1 Reply Last reply Reply Quote 0
                • Mike Ralston
                  Mike Ralston @scottalanmiller last edited by

                  @scottalanmiller Those options are in the web interface, but not accessible, they're greyed out.

                  AdamF Reid Cooper 2 Replies Last reply Reply Quote 0
                  • AdamF
                    AdamF @Mike Ralston last edited by

                    @Mike-Ralston

                    Might be a dumb question, but are you logged in as a user or admin? Default password for an admin is 456

                    Mike Ralston 1 Reply Last reply Reply Quote 1
                    • Reid Cooper
                      Reid Cooper @Mike Ralston last edited by

                      @Mike-Ralston said in Polycom 550 Phones Not Allowing Me To Edit Any Of The Buttons:

                      @scottalanmiller Those options are in the web interface, but not accessible, they're greyed out.

                      Maybe you are the wrong user?

                      1 Reply Last reply Reply Quote 1
                      • Mike Ralston
                        Mike Ralston @AdamF last edited by

                        @fuznutz04 @Reid-Cooper I'm logged in as the admin, never logged in as otherwise on this phone.

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