osTicket 1.10

[scottalanmiller]

I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

[scottalanmiller]

@MrWright4hire said in osTicket 1.10:

@scottalanmiller

@scottalanmiller said in osTicket 1.10:

There are a number of per user settings for agents.

Is the above posting the guide you speak of?

That's just a screen shot of my system here in the reviews. The guide has full install instructions.

[scottalanmiller]

https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7

[scottalanmiller]

Here is the normal ticket list interface:

And an individual ticket:

[MrWright4hire]

@scottalanmiller said in osTicket 1.10:

https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7

Thank you for the link.

[scottalanmiller]

Same from iOS with Safari

[dafyre]

@scottalanmiller said in osTicket 1.10:

I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

I was going to ask how it works for having multiple clients like you guys.

[scottalanmiller]

@dafyre said in osTicket 1.10:

@scottalanmiller said in osTicket 1.10:

I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

I was going to ask how it works for having multiple clients like you guys.

Yeah, natively designed for multiple clients or departments. It's very good for that.

[ntozier]

Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!

[StrongBad]

@ntozier said in osTicket 1.10:

Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!

Wow, that's awesome. So cool how often we see people from open source projects stop by and get involved! Thanks for joining it.

[scottalanmiller]

Great to see osTicket here. That's exciting. Welcome @ntozier

[ntozier]

Thanks @scottalanmiller I appreciate the welcome.

[scottalanmiller]

Logs are really easy to deal with.

[dafyre]

I gotta say, this looks pretty slick. Testing my own install of it now.

[scottalanmiller]

@dafyre said in osTicket 1.10:

I gotta say, this looks pretty slick. Testing my own install of it now.

I'm pretty happy with it thus far.

[dafyre]

@scottalanmiller said in osTicket 1.10:

@Breffni-Potter said in osTicket 1.10:

How's the interface for mobile?

Tiny

It's not so bad if you have a decent sized phone and don't mind tilting it landscape. I configured mine while waiting on my kid to finish falling asleep, lol.

[Reid Cooper]

@ntozier said in osTicket 1.10:

Thanks @scottalanmiller I appreciate the welcome.

Oh nice. Thanks for joining us!

[sudobashnet]

Hey all,

I'm also new here (referred by ntozier via osTicket forums). I'm the developer for the Reports Plugin (the new and improved reporting module for osTicket 1.10). I just wanted to drop in and say hello as well, I'll likely be lurking around anything osTicket related or anything else that catches my fancy while I'm scrolling through.

Thanks,
Scott

[ntozier]

Hey @sudobashnet welcome aboard!

[Minion Queen]

Happy to have you here @sudobashnet thanks for inviting him over @ntozier!!