ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Ideas for ITSP and MSP Internal and Customer Documentation

    IT Discussion
    documentation wiki sharepoint onenote mediawiki dokuwiki alfresco
    16
    102
    18.3k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • DustinB3403D
      DustinB3403
      last edited by

      I would think your ticketing system would have to tie into your mediawiki post. And that any tie in between the two would be a great thing for you.

      Something that might pull your ticket details and tie that into the wiki namespace or category that is appropriate....

      Might be something that is workable.....

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        At that cost, it's gotta deliver some whopping value for us as we don't use MS Office at all, nor do we use Yammer or Skype for Business. If Sharepoint isn't up to par, $16/u/m is crazy. It's a lot of users, so the cost of moving to something better is pretty trivial compared to sticking with it.

        1 Reply Last reply Reply Quote 0
        • DashrenderD
          Dashrender @scottalanmiller
          last edited by

          @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

          @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

          As for business, you have O365, are you looking to dump that?

          It's $16/mo/user for the SharePoint and MS Office features that are used for only this documentation. That's a very heavy price tag for something that isn't as nice and useful as a wiki.

          It's that much? On the E plans?

          I will have to see if I have access to OneNote on SharePoint on my Business plan account.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Dashrender
            last edited by

            @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

            @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

            @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

            As for business, you have O365, are you looking to dump that?

            It's $16/mo/user for the SharePoint and MS Office features that are used for only this documentation. That's a very heavy price tag for something that isn't as nice and useful as a wiki.

            It's that much? On the E plans?

            I will have to see if I have access to OneNote on SharePoint on my Business plan account.

            Yes. Email is $4. E3 is $20. Difference for Sharepoint with MS Office is $16.

            1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender
              last edited by

              Sure but my $5 or $6/m/u plan gives me SharePoint.... So I don't need the $20/m/u account...

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                So MediaWiki lacks robust access controls. That's a major failing.

                Minion QueenM 1 Reply Last reply Reply Quote 0
                • Minion QueenM
                  Minion Queen Banned @scottalanmiller
                  last edited by

                  @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                  So MediaWiki lacks robust access controls. That's a major failing.

                  That is a big deal. We have contractors that work on a specific client. With SharePoint I can give them access to only what I want them to see. Not all our client data.

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender
                    last edited by

                    The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                    scottalanmillerS JaredBuschJ 3 Replies Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Minion Queen
                      last edited by

                      @Minion-Queen said in Ideas for ITSP and MSP Internal and Customer Documentation:

                      @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                      So MediaWiki lacks robust access controls. That's a major failing.

                      That is a big deal. We have contractors that work on a specific client. With SharePoint I can give them access to only what I want them to see. Not all our client data.

                      Yup, and lots of wikis have it, just not MediaWiki.

                      1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @Dashrender
                        last edited by

                        @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                        The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                        Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.

                        DashrenderD 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Dashrender
                          last edited by

                          @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                          So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                          I'm not aware of that working. Have you tried that?

                          DashrenderD 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @scottalanmiller
                            last edited by

                            @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                            @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                            The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                            Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.

                            You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • DashrenderD
                              Dashrender @scottalanmiller
                              last edited by

                              @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                              @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                              So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                              I'm not aware of that working. Have you tried that?

                              I will tonight.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @Dashrender
                                last edited by

                                @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                                Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.

                                You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.

                                But the web version is $16/mo.

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  Looking at DokuWiki. Have not used it in a very long time. Looks like it might do stuff better than MediaWiki these days.

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    One thing that I like a lot is that both MediaWiki and DokuWiki are included in Fedora Server, so no need for a single external package.

                                    1 Reply Last reply Reply Quote 0
                                    • stacksofplatesS
                                      stacksofplates
                                      last edited by stacksofplates

                                      Last place I worked I made a Drupal site for documentation, logging (maintenance logs, QA logs, safety logs, etc), issue tracking with manufactured parts, shipping and receiving tracking (the shipper could sign on a tablet with their finger), and some other stuff. Access controls can be very granular.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 2
                                      • DashrenderD
                                        Dashrender @scottalanmiller
                                        last edited by

                                        @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                        @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                        @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                        @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                        The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                                        Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.

                                        You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.

                                        But the web version is $16/mo.

                                        ?

                                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @Dashrender
                                          last edited by

                                          @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                          @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                          @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                          @scottalanmiller said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                          @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                          The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                                          Free and not available on all OSes. So that's useless in many cases. You just added whole new costs to get the "free" piece.

                                          You mean there's no app for Linux... That the only one where there is no fat client. And I would guess you could use the web version there.

                                          But the web version is $16/mo.

                                          ?

                                          Are you just dense? This has been answered already.

                                          DashrenderD 1 Reply Last reply Reply Quote 0
                                          • JaredBuschJ
                                            JaredBusch @Dashrender
                                            last edited by

                                            @Dashrender said in Ideas for ITSP and MSP Internal and Customer Documentation:

                                            The OneNote app itself is free... So it's just a matter of connecting the free app to the Business version of O365's SharePoint.

                                            That is just a disaster to think about. And the answer is you cannot do anything useful from the app. It makes new books in your onedrive space, not on the sharepoint team site space. So useless.

                                            What is your lock up on OneNote?

                                            DashrenderD 1 Reply Last reply Reply Quote 2
                                            • 1
                                            • 2
                                            • 3
                                            • 4
                                            • 5
                                            • 6
                                            • 1 / 6
                                            • First post
                                              Last post