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    ScreenConnect High CPU Usage

    Scheduled Pinned Locked Moved IT Discussion
    screenconnectdigitaloceaniaascentos 7centoslinuxrhelrhel 7
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    • DashrenderD
      Dashrender @gjacobse
      last edited by

      @gjacobse said in ScreenConnect High CPU Usage:

      Unless specifically requested, I have no reason to sign into your (or any other) SC system.

      I have been aware of an update, but have held off on it. I updated NTG SC to attempt to correct an issue unrelated to @Dashrender previously stated issue.

      I wasn't implying or otherwise saying you were. Only answering Scott's question about seeing people in that session. Alls good!

      As for my slowness issue - if you guys are seeing remote access performance issues like I am, than Scott is probably right, that the ongoing attacks are possibly the cause, and there's nothing to do to fix that.

      As for the update - any reason not to apply it to my system?

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @Dashrender
        last edited by

        @Dashrender said in ScreenConnect High CPU Usage:

        As for the update - any reason not to apply it to my system?

        Yes, huge system impact immediately after deploying 😉 To the point that it appears to offline the system for twenty minutes from disk impact! It was enough that we were getting gateway timeouts for a few minutes.

        1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller
          last edited by

          This is the first test of the latest update. Customers don't normally get the updates until we've had time to test them. This one was patched early for some reason I am no aware of. But the patch is being tested now.

          1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender
            last edited by

            Cool, I'm in no hurry - Gene mentioned there was one when I mentioned there was performance issues last week.

            1 Reply Last reply Reply Quote 0
            • gjacobseG
              gjacobse
              last edited by

              Just happened to consider the versions - The current stable version was released on 9/28/2016

               ScreenConnect_6.0.11622.6115_Release.tar.gz
              Stable
              9/28/2016
              37 MB
              Linux 
              

              ScreenConnect Installer Archive

              JaredBuschJ 1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @gjacobse
                last edited by

                @gjacobse said in ScreenConnect High CPU Usage:

                Just happened to consider the versions - The current stable version was released on 9/28/2016

                 ScreenConnect_6.0.11622.6115_Release.tar.gz
                Stable
                9/28/2016
                37 MB
                Linux 
                

                ScreenConnect Installer Archive

                I upgraded to this version last week Friday before the wedding.

                I had no issues, but it is still running on a Windows Server VM. I keep meaning to migrate, but never remember when I have a block of time for internal work.

                0_1478627944938_upload-ff6ccaac-f906-448e-8bb5-a7e82f1ea7c4

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  How is it working at this point?

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @scottalanmiller
                    last edited by

                    @scottalanmiller said in ScreenConnect High CPU Usage:

                    How is it working at this point?

                    You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                    gjacobseG scottalanmillerS 2 Replies Last reply Reply Quote 0
                    • gjacobseG
                      gjacobse @JaredBusch
                      last edited by

                      @JaredBusch said in ScreenConnect High CPU Usage:

                      @scottalanmiller said in ScreenConnect High CPU Usage:

                      How is it working at this point?

                      You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                      I do not recall our previous version,.. but it should have been only one version different as well. Unsure if that detail is in the log files.

                      1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @JaredBusch
                        last edited by

                        @JaredBusch said in ScreenConnect High CPU Usage:

                        @scottalanmiller said in ScreenConnect High CPU Usage:

                        How is it working at this point?

                        You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                        Sorry, Gene.

                        gjacobseG 1 Reply Last reply Reply Quote 0
                        • gjacobseG
                          gjacobse @scottalanmiller
                          last edited by

                          @scottalanmiller said in ScreenConnect High CPU Usage:

                          @JaredBusch said in ScreenConnect High CPU Usage:

                          @scottalanmiller said in ScreenConnect High CPU Usage:

                          How is it working at this point?

                          You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                          Sorry, Gene.

                          Currently things seem nominal.. However I haven't had to use SC today

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @gjacobse
                            last edited by

                            @gjacobse said in ScreenConnect High CPU Usage:

                            @scottalanmiller said in ScreenConnect High CPU Usage:

                            @JaredBusch said in ScreenConnect High CPU Usage:

                            @scottalanmiller said in ScreenConnect High CPU Usage:

                            How is it working at this point?

                            You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                            Sorry, Gene.

                            Currently things seem nominal.. However I haven't had to use SC today

                            Well check it please.

                            gjacobseG 1 Reply Last reply Reply Quote 0
                            • gjacobseG
                              gjacobse @scottalanmiller
                              last edited by

                              @scottalanmiller said in ScreenConnect High CPU Usage:

                              @gjacobse said in ScreenConnect High CPU Usage:

                              @scottalanmiller said in ScreenConnect High CPU Usage:

                              @JaredBusch said in ScreenConnect High CPU Usage:

                              @scottalanmiller said in ScreenConnect High CPU Usage:

                              How is it working at this point?

                              You asking me or Gene? My system has been working great. Though my upgrade was only from the previous version. Single step.

                              Sorry, Gene.

                              Currently things seem nominal.. However I haven't had to use SC today

                              Well check it please.

                              Pushing updates to 10 clients and running a connection. all seems nominal.

                              1 Reply Last reply Reply Quote 0
                              • StrongBadS
                                StrongBad
                                last edited by

                                ScreenConnect hands off the connections for clients, right? So even if the server is busy, a client connection would continue to perform independent of that?

                                1 Reply Last reply Reply Quote 0
                                • gjacobseG
                                  gjacobse
                                  last edited by

                                  Getting Bad Gateway errors again.

                                  1 Reply Last reply Reply Quote 0
                                  • gjacobseG
                                    gjacobse
                                    last edited by

                                    And now it's available again...

                                    1 Reply Last reply Reply Quote 0
                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      CPU hit nearly 100% for ten minutes. What the crap is going on with that SC Mono process?

                                      1 Reply Last reply Reply Quote 0
                                      • NashBrydgesN
                                        NashBrydges
                                        last edited by

                                        I'm running the same version on Ubuntu and mostly idle CPU utilization and disk usage here.

                                        1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller
                                          last edited by

                                          Have another system doing this this week. Been about eight hours so far. We are thinking that it is just doing the database rebuild and compression work. But it is insane how much CPU gets used for this.

                                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                                          • JaredBuschJ
                                            JaredBusch @scottalanmiller
                                            last edited by

                                            @scottalanmiller said in ScreenConnect High CPU Usage:

                                            Have another system doing this this week. Been about eight hours so far. We are thinking that it is just doing the database rebuild and compression work. But it is insane how much CPU gets used for this.

                                            Do you not have it doing this on a regular schedule?

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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