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    User to IT ratio

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    • J
      Jason Banned
      last edited by

      What does yours look like? we have a 4,000:1 ratio between all users and IT staff (not counting Software Developers). It would be something like 1,500:1 if you counted all our development team.

      dafyreD 1 Reply Last reply Reply Quote 1
      • dafyreD
        dafyre @Jason
        last edited by

        @Jason said in User to IT ratio:

        What does yours look like? we have a 4,000:1 ratio between all users and IT staff (not counting Software Developers). It would be something like 1,500:1 if you counted all our development team.

        How can you even function like that?

        We're roughly 150:1 here.

        J 1 Reply Last reply Reply Quote 2
        • J
          Jason Banned @dafyre
          last edited by

          @dafyre said in User to IT ratio:

          How can you even function like that?

          Everyone is salaried that's how haha.

          1 Reply Last reply Reply Quote 0
          • DustinB3403D
            DustinB3403
            last edited by

            4,000:1

            So you don't have hardware techs, software techs, server techs.

            You just have 2 poor souls who drink heavily, and help whenever they get to it. . . .

            J 1 Reply Last reply Reply Quote 1
            • J
              Jason Banned @DustinB3403
              last edited by

              @DustinB3403 said in User to IT ratio:

              4,000:1

              So you don't have hardware techs, software techs, server techs.

              We do, we just have a shit ton of users.

              1 Reply Last reply Reply Quote 0
              • hobbit666H
                hobbit666
                last edited by

                250:1 maybe a bit more.

                coliverC 1 Reply Last reply Reply Quote 0
                • DustinB3403D
                  DustinB3403
                  last edited by

                  Yeah well I'm sitting at 5 Billion:1

                  All the people who aren't in IT are my user base...

                  1 Reply Last reply Reply Quote 0
                  • MattSpellerM
                    MattSpeller
                    last edited by MattSpeller

                    ~80:1

                    1 Reply Last reply Reply Quote 0
                    • brianlittlejohnB
                      brianlittlejohn
                      last edited by

                      80:1 here as well

                      1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403
                        last edited by

                        Should I count my co-workers. . . . hrm... how much do they do . . .. .

                        1 Reply Last reply Reply Quote 2
                        • coliverC
                          coliver @hobbit666
                          last edited by

                          @hobbit666 said in User to IT ratio:

                          250:1 maybe a bit more.

                          We're probably close to that here.

                          1 Reply Last reply Reply Quote 0
                          • pchiodoP
                            pchiodo
                            last edited by

                            Well, we're basically a 24/7 manufacturer with 3 shifts, so - 160/1 at any given time.

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller
                              last edited by

                              On Wall St we were 4:1

                              At the Hedge Fund we were 3:1

                              In big manufacturing we were like 800:1

                              In most SMBs we see a few hundred to one working well.

                              1 Reply Last reply Reply Quote 3
                              • RojoLocoR
                                RojoLoco
                                last edited by

                                About 30:1, that includes the Hyderabad office as well. And my users are pretty damn good overall, I truly can't complain.

                                1 Reply Last reply Reply Quote 3
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  The diversity in support is really amazing. Which we have always known. Of course some places like NTG are insane at like 1:3 (one user to three IT) but that is expected. but that some of the biggest companies run at 3:1 when IT is not their business, is really something.

                                  What I think you'll find is that outside of direct desktop support, helpdesk or end user support the user to IT ratio is totally meaningless. Like at Citi or the hedgefund where we were 4:1 and 3:1.... how many of those IT staff supported end users? No idea.... because we never, ever saw people who did that. And nearly everyone in IT only supported other people in IT. I think that any kind of user to IT ratio is super misleading. Banks have more DBAs to user ratio than a lot of SMBs have IT to users.

                                  1 Reply Last reply Reply Quote 1
                                  • David.ScammellD
                                    David.Scammell
                                    last edited by

                                    We're about 45:1 here (about 145 total company users) ... hardware, software, third-party apps, email, servers, Wi-Fi, mobile, and just about anything else that is electronic or plugs into a wall outlet. 🙂 We also sometimes support tenants in our building, but they pay per incident.

                                    BTW, our line of business is a cross between Media and Publishing ... Books, eBooks, Magazine, eMagazines, Advertising, Websites (tied to our other products), etc.

                                    1 Reply Last reply Reply Quote 3
                                    • stacksofplatesS
                                      stacksofplates
                                      last edited by

                                      We are maybe 20-25:1 but the corporate guys are more like 300:1 (but thats everyone on their team, not just help desk)

                                      1 Reply Last reply Reply Quote 0
                                      • larsen161L
                                        larsen161
                                        last edited by larsen161

                                        60:1
                                        Tech startup with ~$500M investment
                                        1,000 users across 6 main offices

                                        1 Reply Last reply Reply Quote 0
                                        • ObsolesceO
                                          Obsolesce
                                          last edited by

                                          I think a much better question is Hardware + users : IT staff.

                                          You could have a warehouse of 2000 workers and only 10 pcs. Who cares.

                                          I'm at a company with roughly 250 "local" users and 3.5 it staff. But we support probably 700 or more computers and servers just locally.

                                          We are constantly busy and have a ticketing system. We could really use two more it staff, tier 1or 2, to be optimal.

                                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller @Obsolesce
                                            last edited by

                                            @Tim_G said in User to IT ratio:

                                            I think a much better question is Hardware + users : IT staff.

                                            I think it needs even more than that. IT Staff is too general to ever compare like this. Maybe users to helpdesk staff would make sense. Or servers to admin staff. Or routers to network staff. Things like that.

                                            1 Reply Last reply Reply Quote 0
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