Looking for Good RMM Recommendations for a New MSP Project



  • Working on starting a new MSP (I know, I know, not a good idea, flooded market >.<) and want to start with the right tool for the job. Obviously true MSPs (I've seen SAM's article) are very focused on flat rate, and predictable delivery. That is along the lines of what I am looking to do. Having a good RMM that can handle tickets, monitoring, remote management and such is a pretty big deal!

    What are people using? What are your experiences? Anything new on the horizon that might be important to investigate?



  • There are so many out there. I would look at ManageEngine to start.
    Pricing is pretty good too.

    There are so many out there and every one of them has issues of some sort.



  • Continuum and N-Able have been around for a while. GFI has something. Comodo has a free RMM tool.



  • We were using N-Able when we were looking to move into the MSP space. Still have it on all our systems internally.

    They've made a lot of nice improvements over the past couple of years.



  • @BRRABill said in Looking for Good RMM Recommendations for a New MSP Project:

    We were using N-Able when we were looking to move into the MSP space. Still have it on all our systems internally.

    They've made a lot of nice improvements over the past couple of years.

    How do you like it overall?



  • @Reid-Cooper said in Looking for Good RMM Recommendations for a New MSP Project:

    @BRRABill said in Looking for Good RMM Recommendations for a New MSP Project:

    We were using N-Able when we were looking to move into the MSP space. Still have it on all our systems internally.

    They've made a lot of nice improvements over the past couple of years.

    How do you like it overall?

    I like it. They also have a lot of good support, which I am sure all the major players do.

    Like live Q&A every day, etc.


  • Banned

    I'm going to be blunt 🙂

    All the RMM tools I've seen are fairly lame, not brilliant, not exceptional, a lot of their customer base is using those tools because they have no other choice.

    I wrote a piece on Continuum which you can find on here somewhere for feedback on that particular tool.

    The thing that will make you better than any other MSP is the people you use. Have you got a gifted account manager who can bring in new work, manage the billing/accounts you have and so on. Technology, who is on your tech team? What fields will you cover.

    Have you got sticky products/items to resell. VoIP, internet, backup, things where you can add value to the product the client gets in a meaningful way (Not just blindly reselling) whilst giving them another reason to consider you.

    One company which seems to be a much smaller player: https://www.atera.com/
    They are integrating with these guys: http://www.splashtop.com/sos

    I've not seen a product or provider who I've gone "WOW, I must have it" yet though.


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