Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???
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@garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@IRJ said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.
So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.
At this point, I may just stay with Symantec another year and just put up with those hiccups...
I've never heard of that before. I am sure you probably already did this, but I just want to double check. You uninstalled Symantec first, right?
Last week during Sophos, yes, uninstalled Symantec first and then loaded Sophos...bam, wouldn't boot.
Now, this is a CLEAN copy of Windows 10 1607 with all updates...bam...reboots every 2 minutes...I noticed I can only uninstall Webroot from its website console, so I sent an uninstall command...said it could take 24 hours but hoping it will be soon...
Update...it uninstalled but still locked up and rebooted...will report back on what happens after this...
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@garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@IRJ said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.
So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.
At this point, I may just stay with Symantec another year and just put up with those hiccups...
I've never heard of that before. I am sure you probably already did this, but I just want to double check. You uninstalled Symantec first, right?
Last week during Sophos, yes, uninstalled Symantec first and then loaded Sophos...bam, wouldn't boot.
Now, this is a CLEAN copy of Windows 10 1607 with all updates...bam...reboots every 2 minutes...I noticed I can only uninstall Webroot from its website console, so I sent an uninstall command...said it could take 24 hours but hoping it will be soon...
SEP is famous for stuff like that.
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@garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@IRJ said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
Wow...just wow...after I had to totally rebuild/reload Windows 10 on my PC, I tried Webroot...now, my PC reboots after being logged in for 2 minutes. First, my second monitor goes dim and everything locks up. Then, it reboots. I log back in...same thing...works for 2 minutes and same thing happens.
So, I am wondering since I am now 0-2 with Sophos and Webroot, that it could be a hardware problem with my PC or most likely, it doesn't like Windows 10 1607 update.
At this point, I may just stay with Symantec another year and just put up with those hiccups...
I've never heard of that before. I am sure you probably already did this, but I just want to double check. You uninstalled Symantec first, right?
Last week during Sophos, yes, uninstalled Symantec first and then loaded Sophos...bam, wouldn't boot.
Now, this is a CLEAN copy of Windows 10 1607 with all updates...bam...reboots every 2 minutes...I noticed I can only uninstall Webroot from its website console, so I sent an uninstall command...said it could take 24 hours but hoping it will be soon...
Update...it uninstalled but still locked up and rebooted...will report back on what happens after this...
Uninstalling stopped the reboots. And as someone said earlier, their support is fast...they are already working with me on this...
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We only have 2 windows 10 machines, but we have had zero webroot issues. And both had webroot installed before the 1607 build.
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@RojoLoco said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
We only have 2 windows 10 machines, but we have had zero webroot issues. And both had webroot installed before the 1607 build.
Same here, Webroot on all of our Windows 10 and no issues with them.
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@scottalanmiller said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@RojoLoco said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
We only have 2 windows 10 machines, but we have had zero webroot issues. And both had webroot installed before the 1607 build.
Same here, Webroot on all of our Windows 10 and no issues with them.
Quite baffling since this is a brand new install of Windows 10. They had me reinstall it so I could send them diagnostics.
As I await them, I'm troubleshooting myself...if I let it reboot and log in and don't do anything, it is fine. If I use a third party program like Adobe Acrobat, Chrome or iTunes...no problems...anything that is perhaps tied to the Windows kernal, BAM, locks up and 30-45 seconds later, ir reboots. Outlook, File Explorer, Cortana, Windows Store...and it happens a lot when in search boxes...
Going back to my Sophops crash from last week, I can't imagine what would do this, especially now, on a clean install.
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@garak0410 said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@scottalanmiller said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
@RojoLoco said in Sophos Cloud Endpoint Advanced - Any Thoughts???:
We only have 2 windows 10 machines, but we have had zero webroot issues. And both had webroot installed before the 1607 build.
Same here, Webroot on all of our Windows 10 and no issues with them.
Quite baffling since this is a brand new install of Windows 10. They had me reinstall it so I could send them diagnostics.
As I await them, I'm troubleshooting myself...if I let it reboot and log in and don't do anything, it is fine. If I use a third party program like Adobe Acrobat, Chrome or iTunes...no problems...anything that is perhaps tied to the Windows kernal, BAM, locks up and 30-45 seconds later, ir reboots. Outlook, File Explorer, Cortana, Windows Store...and it happens a lot when in search boxes...
Going back to my Sophops crash from last week, I can't imagine what would do this, especially now, on a clean install.
Confirmed, it is Windows Input Boxes causing this problem. If I don't log in right away and wait a bit and then try to type my password, it locks up and reboots...again, with WebRoot installed. Still waiting on them to tell me when it is OK to uninstall.
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I hope their (Sophos') endpoint software is better managed than their UTM software has been this past year. Several updates have broken some pretty important things. I have 4 pending updates because I don't see a resolution to some of the items. One update fixes something, then breaks 2 more things. The next update doesn't even address some of the issues that were broken by previous updates.
I had a cheap subscription to webroot for my personal desktop and am looking for another "sale". I installed sophos free endpoint on my parent's pcs and they haven't been having any related issues or malware infections.
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Update on yesterday's reboot. Here is what "WebRoot" said:
The particular issue being reported is related to a wireless keyboard being in place. There are a few Microsoft wireless keyboards that the drivers can conflict with ours, at this time the workaround sent would resolve this issue however a more permanent fix is being developed.
So my wireless keyboard was at fault. We changed a setting and now it is working. I'm very impressed with their support and expanding my testing of WebRoot. .
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@garak0410 said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
Update on yesterday's reboot. Here is what "WebRoot" said:
The particular issue being reported is related to a wireless keyboard being in place. There are a few Microsoft wireless keyboards that the drivers can conflict with ours, at this time the workaround sent would resolve this issue however a more permanent fix is being developed.
So my wireless keyboard was at fault. We changed a setting and now it is working. I'm very impressed with their support and expanding my testing of WebRoot. .
Webroot support has been fantastic the few times I've needed them.
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@garak0410 said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
Update on yesterday's reboot. Here is what "WebRoot" said:
The particular issue being reported is related to a wireless keyboard being in place. There are a few Microsoft wireless keyboards that the drivers can conflict with ours, at this time the workaround sent would resolve this issue however a more permanent fix is being developed.
So my wireless keyboard was at fault. We changed a setting and now it is working. I'm very impressed with their support and expanding my testing of WebRoot. .
On this same note, I have a user with webroot and a microsoft wireless keyboard. Updated to 1607 and crash loop.
Unplug the USB receiver and everything works fine.
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@JaredBusch said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
@garak0410 said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
Update on yesterday's reboot. Here is what "WebRoot" said:
The particular issue being reported is related to a wireless keyboard being in place. There are a few Microsoft wireless keyboards that the drivers can conflict with ours, at this time the workaround sent would resolve this issue however a more permanent fix is being developed.
So my wireless keyboard was at fault. We changed a setting and now it is working. I'm very impressed with their support and expanding my testing of WebRoot. .
On this same note, I have a user with webroot and a microsoft wireless keyboard. Updated to 1607 and crash loop.
Unplug the USB receiver and everything works fine.
AKA: What's the workaround that Webroot gave to you, @garak0410 ?
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@wrx7m said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
I hope their (Sophos') endpoint software is better managed than their UTM software has been this past year. Several updates have broken some pretty important things. I have 4 pending updates because I don't see a resolution to some of the items. One update fixes something, then breaks 2 more things. The next update doesn't even address some of the issues that were broken by previous updates.
I had a cheap subscription to webroot for my personal desktop and am looking for another "sale". I installed sophos free endpoint on my parent's pcs and they haven't been having any related issues or malware infections.
Can't even compare the two. UTMs suck. And sophos UTMs is not a true sophos product. It's astaro
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@Jason said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
We Have Sophos Enterprise here. Webroot actually uses the Sophos AV Engine. It's the consumer/small biz version of Sophos.
Is this still true?
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@Jason said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
We Have Sophos Enterprise here. Webroot actually uses the Sophos AV Engine. It's the consumer/small biz version of Sophos.
I think of Sophos as more SMB than Webroot. PCMag compares them toe to toe. If Webroot is using the Sophos engine, which it definitely licensed ten years ago, they are doing a lot of stuff on their own, too. They have different detection rates and ratings, different approaches, etc. It's not reselling Sophos, but it might use its engine as part of the system.
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Guess we could page @nic, too.
Not sure when the transition is happening.
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@BRRABill Webroot is no longer using the Sophos engine. They acquired Prevx and rebuilt everything around that about 6 years back. Also I'm already at my new gig so you can page @JoshP_Webroot for any Webroot questions from here on out.
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@Nic said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
@BRRABill Webroot is no longer using the Sophos engine. They acquired Prevx and rebuilt everything around that about 6 years back. Also I'm already at my new gig so you can page @JoshP_Webroot for any Webroot questions from here on out.
I did.
Thanks, that is good to know. In addition to it being posted here a month ago, someone else said that to me yesterday, so I thought I would check.
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@Nic said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
@BRRABill Webroot is no longer using the Sophos engine. They acquired Prevx and rebuilt everything around that about 6 years back. Also I'm already at my new gig so you can page @JoshP_Webroot for any Webroot questions from here on out.
I'm guessing 6 years ago is when Webroot became the product it is today, and why I love it so much!
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@Dashrender said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
@Nic said in Sophos or WebRoot Cloud Endpoint Advanced - Any Thoughts???:
@BRRABill Webroot is no longer using the Sophos engine. They acquired Prevx and rebuilt everything around that about 6 years back. Also I'm already at my new gig so you can page @JoshP_Webroot for any Webroot questions from here on out.
I'm guessing 6 years ago is when Webroot became the product it is today, and why I love it so much!
Yeah Webroot scrapped all their existing traditional AV and rebuilt a new product around the Prevx technology. They also added in the brightcloud.com tech and became the product we know today.
