IT Consultant / Manage Service Practices
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@Breffni-Potter said in IT Consultant / Manage Service Practices:
@AshKetchum said
So basically, you contact a specialist consultant based on your requirements. That's better, because here the consultant contact the vendor so if we have issue with the firewall we need to pass the consultant first before contacting the vendor for firewall.
That's not a consultant.
That's a reseller pretending to be a consultant.
It probably is a reseller running a scam, BUT there are non-resellers that do this. NTG does this, we talk to the vendors or VARs for the customers so that they get full stack management. Anything internal IT would do, we do. But we are not a reseller, nor is the internal IT a reseller. There are good reasons to have your MSP/ITSP do the vendor talks, but only if you trust that they are not a reseller in any way. And there shouldn't be two layers doing the same job, that's just insane.
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@scottalanmiller said in IT Consultant / Manage Service Practices:
@Carnival-Boy said in IT Consultant / Manage Service Practices:
But I don't expect an individual consultant to be a generalist.
Why? If you don't expect that of internal IT, why expect it of consultants? Most consultants are generalists. The vast majority. Certainly not all, but definitely most. And almost all that do work for the SMB sector.
Because we have generalists internally. What we don't have is specialists. Why would we employ a generalist consultant when we already have that internally?
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@scottalanmiller This is the history. The company is under a different consultant before, it gets soar and they decided to move on and get a new one.
During that time the IT is very small so mostly are outsource and internal IT has limited function. The new consultant comes in and the company also expanded then the Internal IT doubled.
Management wanted that Internal IT should be in charge of the Infrastructure with the assistance of the consultant. But the consultant / re-seller is giving this complications like doing basically everything on some of the basic functions that actually hinders internal IT to do their tasks. example printers, adding users, etc.
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@Carnival-Boy said in IT Consultant / Manage Service Practices:
@scottalanmiller said in IT Consultant / Manage Service Practices:
@Carnival-Boy said in IT Consultant / Manage Service Practices:
But I don't expect an individual consultant to be a generalist.
Why? If you don't expect that of internal IT, why expect it of consultants? Most consultants are generalists. The vast majority. Certainly not all, but definitely most. And almost all that do work for the SMB sector.
Because we have generalists internally. What we don't have is specialists. Why would we employ a generalist consultant when we already have that internally?
Um....
- Because you don't need as many internally then.
- Because all generalists are not equal.
- Because it is standard practice.
- Because outside generalists have different exposure than internal ones.
- Because outside generalists have different incentives.
- Because outside generalists have a different management structure.
- More experience, lower cost, different location.
- Holiday coverage.
- Hours overage.
- Sick days.
- More eyes.
- Different resources.
99% of all ITSP needs are for generalists. SMBs almost never need specialists outside of direct vendor support for specialty software that no MSP could support anyway. What specialist needs do you have come up?
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@AshKetchum said in IT Consultant / Manage Service Practices:
Management wanted that Internal IT should be in charge of the Infrastructure with the assistance of the consultant. But the consultant / re-seller is giving this complications like doing basically everything on some of the basic functions that actually hinders internal IT to do their tasks. example printers, adding users, etc.
So the consultant is directly disobeying a manager. What action has been taken against them for insubordination?
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@scottalanmiller they can't as the consultant has all the keys lolz
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@AshKetchum said in IT Consultant / Manage Service Practices:
@scottalanmiller they can't as the consultant has all the keys lolz
Wait, so some manager literally gave the company to a consulting company that can't be trusted and the consultants now own the company?
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I hope you are looking for a job....now
Seriously start looking. It isn't looking good. It would probably be easier to jump ship at this point then trying to bail out a very fast sinking ship.
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We are trying to fix the issue, but most of the ugly things are push under the carpet. We are still pretending to be in control, i think that's a good sign.
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@AshKetchum said in IT Consultant / Manage Service Practices:
We are trying to fix the issue, but most of the ugly things are push under the carpet. We are still pretending to be in control, i think that's a good sign.
But what fix could you possibly perform to cut this scum MSP out of the business if they have all of the keys?
What would stop them from just ransoming the company for a ton of money?
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Well as an IT guy all i can do is to show the CEO this is what their paying, and this is what they should be paying. We should be getting it from the vendor instead of getting it all for your so called consultant.
I feel the company's pocket is sooooo deep they dont bother hahahaha.
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@AshKetchum said in IT Consultant / Manage Service Practices:
Well as an IT guy all i can do is to show the CEO this is what their paying, and this is what they should be paying. We should be getting it from the vendor instead of getting it all for your so called consultant.
I feel the company's pocket is sooooo deep they dont bother hahahaha.
So you don't care about it then? I mean, I've been at places where you try, but things just don't change. I get that, but this sounds like you are just happy that the business is getting ripped off.
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@IRJ said in IT Consultant / Manage Service Practices:
I hope you are looking for a job....now
Seriously start looking. It isn't looking good. It would probably be easier to jump ship at this point then trying to bail out a very fast sinking ship.
And this is not because of the consultant. This is a degree of management failure that is really, really scary.
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@AshKetchum said in IT Consultant / Manage Service Practices:
We are trying to fix the issue, but most of the ugly things are push under the carpet. We are still pretending to be in control, i think that's a good sign.
No, it's a bad sign. Only BEING in control is a good sign. And only if that's what management wants. You are two steps away from being even close to a good sign.
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@AshKetchum said in IT Consultant / Manage Service Practices:
Well as an IT guy all i can do is to show the CEO this is what their paying, and this is what they should be paying. We should be getting it from the vendor instead of getting it all for your so called consultant.
I feel the company's pocket is sooooo deep they dont bother hahahaha.
None of that matters. You are a company extorting you through the manager. What you are describing doesn't matter at all. That's like showing someone that a thief soiled their carpet while they were robbing them. That they are paying too much is so irrelevant right now that I can't even figure out why it came up. Doesn't matter at all.
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@AshKetchum said in IT Consultant / Manage Service Practices:
Well as an IT guy all i can do is to ....
Find a better job.
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The CEO are the one who will make the decision, not the IT people.
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@AshKetchum said in IT Consultant / Manage Service Practices:
The CEO are the one who will make the decision, not the IT people.
But you can report and make it painfully obvious as to the fact that the business is being extorted.
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@AshKetchum said in IT Consultant / Manage Service Practices:
The CEO are the one who will make the decision, not the IT people.
Exactly, and he already has, right? That's what I was asking above. The CEO is no longer in control, he's lost control to the extortionists and doesn't seem to have a problem with that. Is that a correct assessment? He handed them the keys and let them demand anything that they want.
Of course IT doesn't make the decision. IT gets only one decision: to stay or leave. Once your CEO is letting the company fall apart and doesn't care, you should be on the side of "leave."
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@DustinB3403 said in IT Consultant / Manage Service Practices:
@AshKetchum said in IT Consultant / Manage Service Practices:
The CEO are the one who will make the decision, not the IT people.
But you can report and make it painfully obvious as to the fact that the business is being extorted.
He has to already know... because it is the CEO being extorted. Or his team. Not IT. IT isn't involved here. The third party has threatened (directly or indirectly) the CEO and is controlling him. What good is the report, the CEO must know this all painfully clearly right now.
