ML
    • Register
    • Login
    • Search
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups

    Surface Pro 4 - Login Issue

    IT Discussion
    7
    26
    1657
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • A
      Alex Sage last edited by

      I am new to the Surface Pro 4, so be kind 🙂

      We have a user that has one, and he is able to enter the bitlocker password, and login but after that it just sits there.

      Any ideas?

      1 Reply Last reply Reply Quote 0
      • scottalanmiller
        scottalanmiller last edited by

        That's about on par with how the Surface seems to work. 🙂

        A 1 Reply Last reply Reply Quote 0
        • scottalanmiller
          scottalanmiller last edited by

          Honestly sounds like a software or hardware issue. This is brand new? Factory install or image?

          A 1 Reply Last reply Reply Quote 0
          • A
            Alex Sage @scottalanmiller last edited by

            @scottalanmiller That's not helpful =P

            scottalanmiller 1 Reply Last reply Reply Quote 0
            • scottalanmiller
              scottalanmiller @Alex Sage last edited by

              @aaronstuder said in Surface Pro 4 - Login Issue:

              @scottalanmiller That's not helpful =P

              Neither are Surfaces 😉

              1 Reply Last reply Reply Quote 1
              • A
                Alex Sage @scottalanmiller last edited by

                @scottalanmiller Yes, New. About 1 week old.

                Imaged, but we have a bunch of them already deployed with the same image in Germany. There are our first in the states.

                scottalanmiller 1 Reply Last reply Reply Quote 0
                • Kelly
                  Kelly last edited by

                  Is this on first login? Is it creating his local profile?

                  A 1 Reply Last reply Reply Quote 2
                  • Minion Queen
                    Minion Queen Banned last edited by

                    We have never used one with bitlocker on it so not sure if that might be the issue?

                    scottalanmiller 1 Reply Last reply Reply Quote 0
                    • scottalanmiller
                      scottalanmiller @Alex Sage last edited by

                      @aaronstuder said in Surface Pro 4 - Login Issue:

                      @scottalanmiller Yes, New. About 1 week old.

                      Imaged, but we have a bunch of them already deployed with the same image in Germany. There are our first in the states.

                      So images but tested. Any chance that the US build is not identical and needs a different driver?

                      A 1 Reply Last reply Reply Quote 0
                      • scottalanmiller
                        scottalanmiller @Minion Queen last edited by

                        @Minion-Queen said in Surface Pro 4 - Login Issue:

                        We have never used one with bitlocker on it so not sure if that might be the issue?

                        Should not be since it asked for the regular password. It couldn't do that unless Bitlocker was working.

                        1 Reply Last reply Reply Quote 0
                        • A
                          Alex Sage @Kelly last edited by

                          @Kelly No, the user has logged in before. No roaming profiles.

                          scottalanmiller 1 Reply Last reply Reply Quote 0
                          • scottalanmiller
                            scottalanmiller @Alex Sage last edited by

                            @aaronstuder said in Surface Pro 4 - Login Issue:

                            @Kelly No, the user has logged in before. No roaming profiles.

                            Oh, this isn't the first login, it stopped working after the first login?

                            A 1 Reply Last reply Reply Quote 0
                            • A
                              Alex Sage @scottalanmiller last edited by

                              @scottalanmiller Correct.

                              scottalanmiller 1 Reply Last reply Reply Quote 0
                              • gjacobse
                                gjacobse last edited by

                                have you done a 'reset' From what I remember the Surface doesn't 'shutdown'. you don't want to do a hard reset,.. just a nominal reset.

                                https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/windows-stops-responding?os=windows-10&=undefined

                                1 Reply Last reply Reply Quote 0
                                • Kelly
                                  Kelly last edited by

                                  And the SP4 has all the patches and firmware updates installed? They're a bit broken out of the box.

                                  A 1 Reply Last reply Reply Quote 0
                                  • A
                                    Alex Sage @scottalanmiller last edited by

                                    @scottalanmiller said in Surface Pro 4 - Login Issue:

                                    So images but tested. Any chance that the US build is not identical and needs a different driver?

                                    Highly Unlikely. We deploy 2 others at the same time that are fine.

                                    1 Reply Last reply Reply Quote 0
                                    • A
                                      Alex Sage @Kelly last edited by

                                      @Kelly Correct, we do all available updates before deploying.

                                      1 Reply Last reply Reply Quote 0
                                      • scottalanmiller
                                        scottalanmiller @Alex Sage last edited by

                                        @aaronstuder said in Surface Pro 4 - Login Issue:

                                        @scottalanmiller Correct.

                                        What about reimaging?

                                        A 1 Reply Last reply Reply Quote 0
                                        • Kelly
                                          Kelly last edited by

                                          Crashing right after login is usually a profile or GP issue. Have you tried nuking his local profile, or checking your RSOP on the machine?

                                          A 1 Reply Last reply Reply Quote 1
                                          • A
                                            Alex Sage @scottalanmiller last edited by

                                            @scottalanmiller The surface is 2 hours away 😞

                                            scottalanmiller bbigford 2 Replies Last reply Reply Quote 0
                                            • First post
                                              Last post