Ubiquiti Access Point Missing



  • Working on trying to find six access points onsite without being a ceiling monkey. The controller isn't finding them, and while I have run an IP scan, I don't believe that the UBNT APs respond to ping requests.

    Is there any way to make them want to call home? they have been reset (power cycled) already.



  • @gjacobse said in Ubiquiti Access Point Missing:

    Working on trying to find six access points onsite without being a ceiling monkey. The controller isn't finding them, and while I have run an IP scan, I don't believe that the UBNT APs respond to ping requests.

    Is there any way to make them want to call home? they have been reset (power cycled) already.

    In the unifi folder you should find the unifi discovery tool. Use it to scan the network it should find them.

    Or

    Download fing to a mobile and scan the network, you should be able to scan and ping the AP that way

    Or you can use Nmap on a computer.

    The APs will respond to a ping.

    Once you find them you can SSH in using defaults username: ubnt password: ubnt

    Point the AP back to the controller using the inform cmd.



  • I just reread if you "reset = powercycled" then the AP should still have the set config from the main controller it was previously connected to. So when accessing the AP use the credentials for the controller.



  • @prcssupport said in Ubiquiti Access Point Missing:

    @gjacobse said in Ubiquiti Access Point Missing:

    Working on trying to find six access points onsite without being a ceiling monkey. The controller isn't finding them, and while I have run an IP scan, I don't believe that the UBNT APs respond to ping requests.

    Is there any way to make them want to call home? they have been reset (power cycled) already.

    In the unifi folder you should find the unifi discovery tool. Use it to scan the network it should find them.

    Or

    Download fing to a mobile and scan the network, you should be able to scan and ping the AP that way

    Or you can use Nmap on a computer.

    The APs will respond to a ping.

    Once you find them you can SSH in using defaults username: ubnt password: ubnt

    Point the AP back to the controller using the inform cmd.

    I have run AngryIP on the network from 1.1 to 1.254 - the 'rub' is that they also have 2 ToughSwitchs and about 18 UBNT cameras. So there is a few UBNT devices. I actually went through each of them yesterday with Chrome and could only find the AirCams, no 'failed' access which then I would have tried SSH.



  • @gjacobse Seems to me that it's either picked up an IP it should not have, or it's not online at all.



  • Did a quick search for the Unbt Unifi Discovery tool and found that there is a Google Chrome Extension. Installed that and found the devices. Sadly though, not able to sign into them So they will need to be hard reset I believe to call home and pick up the config.



  • @gjacobse said in Ubiquiti Access Point Missing:

    Did a quick search for the Unbt Unifi Discovery tool and found that there is a Google Chrome Extension. Installed that and found the devices. Sadly though, not able to sign into them So they will need to be hard reset I believe to call home and pick up the config.

    So cable monkey it is for today.

    Fun times..



  • There is a reset button on the injector. So if you have those easily accessible then it shouldn't be too bad.



  • @DustinB3403 said in Ubiquiti Access Point Missing:

    @gjacobse said in Ubiquiti Access Point Missing:

    Did a quick search for the Unbt Unifi Discovery tool and found that there is a Google Chrome Extension. Installed that and found the devices. Sadly though, not able to sign into them So they will need to be hard reset I believe to call home and pick up the config.

    So cable monkey it is for today.

    Fun times..

    While I said I didn't want to be a monkey,.. I won't have to anyway. Those APs are about 500 miles south of me,.. so sadly I'll have to have someone onsite perform the action.



  • @gjacobse said in Ubiquiti Access Point Missing:

    @DustinB3403 said in Ubiquiti Access Point Missing:

    @gjacobse said in Ubiquiti Access Point Missing:

    Did a quick search for the Unbt Unifi Discovery tool and found that there is a Google Chrome Extension. Installed that and found the devices. Sadly though, not able to sign into them So they will need to be hard reset I believe to call home and pick up the config.

    So cable monkey it is for today.

    Fun times..

    While I said I didn't want to be a monkey,.. I won't have to anyway. Those APs are about 500 miles south of me,.. so sadly I'll have to have someone onsite perform the action.

    Even better, that email should read

    "Dear cable monkey, find these AP's for me and perform a factory reset on them, confirm when they are online by logging into them with the default user name and password (of which you'll have to google) once completed drive to me, rather than sending an email to inform me of this completed task. -Your's truly Overloard"



  • @gjacobse said in Ubiquiti Access Point Missing:

    @DustinB3403 said in Ubiquiti Access Point Missing:

    @gjacobse said in Ubiquiti Access Point Missing:

    Did a quick search for the Unbt Unifi Discovery tool and found that there is a Google Chrome Extension. Installed that and found the devices. Sadly though, not able to sign into them So they will need to be hard reset I believe to call home and pick up the config.

    So cable monkey it is for today.

    Fun times..

    While I said I didn't want to be a monkey,.. I won't have to anyway. Those APs are about 500 miles south of me,.. so sadly I'll have to have someone onsite perform the action.

    Great for you, not for someone else.

    Make sure you instruct them to hold the reset till the led goes out completely (about 30~40secs) I have seen where it looks like there reset but they just powercycled



  • @prcssupport said in Ubiquiti Access Point Missing:

    @gjacobse said in Ubiquiti Access Point Missing:

    @DustinB3403 said in Ubiquiti Access Point Missing:

    @gjacobse said in Ubiquiti Access Point Missing:

    Did a quick search for the Unbt Unifi Discovery tool and found that there is a Google Chrome Extension. Installed that and found the devices. Sadly though, not able to sign into them So they will need to be hard reset I believe to call home and pick up the config.

    So cable monkey it is for today.

    Fun times..

    While I said I didn't want to be a monkey,.. I won't have to anyway. Those APs are about 500 miles south of me,.. so sadly I'll have to have someone onsite perform the action.

    Great for you, not for someone else.

    Make sure you instruct them to hold the reset till the led goes out completely (about 30~40secs) I have seen where it looks like there reset but they just powercycled

    Yes, 3 of the 5 found have been reset and I can SSH to them. Though the controller has yet to find them. Maybe due to the differences in subnets.

    Controller is on a 2.x while the rouge APs are on a 1.x



  • @gjacobse could be... from ssh you can specify the controller address.



  • We've been able to Default the remaining APs and they are adopted. We have one that is being stubborn, while it 'pings' it's not reachable. Suspect an issue with the AP itself. One just lost the heartbeat, but, it was found and adopted.

    All in all, four of the six are running and good to go. lot better than where we started.

    Thanks