What Are You Doing Right Now
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@scottalanmiller said in What Are You Doing Right Now:
On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
I was dreading this same situation happening to us recently. We switched from Spectrum Business Voice to Mitel MiCloud Connect and needed to port some, but not all, of our numbers. I submitted the request to Mitel and they submitted to Spectrum when we were ready to go live. The port was scheduled for a Tuesday morning, and I got a bunch of emails shortly after the scheduled time that it was completed successfully. I was really surprised at how quickly and smoothly it went, especially with not having to call them.
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
Spectrum VOIP? Why would your mom have a commercial business phone system?
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@srsmith said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
I was dreading this same situation happening to us recently. We switched from Spectrum Business Voice to Mitel MiCloud Connect and needed to port some, but not all, of our numbers. I submitted the request to Mitel and they submitted to Spectrum when we were ready to go live. The port was scheduled for a Tuesday morning, and I got a bunch of emails shortly after the scheduled time that it was completed successfully. I was really surprised at how quickly and smoothly it went, especially with not having to call them.
Spectrium Business Voice is part of Spectrum, not related to Spectrum VOIP. Spectrum VOIP is a little local Plano, Texas VoIP vendor, no relationship to Spectrum.
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@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
Spectrum VOIP? Why would your mom have a commercial business phone system?
Don't recall anyone saying anything about Spectrum VOIP, and no, she had a residential number (it is VOIP though).
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@scottalanmiller said in What Are You Doing Right Now:
@srsmith said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
I was dreading this same situation happening to us recently. We switched from Spectrum Business Voice to Mitel MiCloud Connect and needed to port some, but not all, of our numbers. I submitted the request to Mitel and they submitted to Spectrum when we were ready to go live. The port was scheduled for a Tuesday morning, and I got a bunch of emails shortly after the scheduled time that it was completed successfully. I was really surprised at how quickly and smoothly it went, especially with not having to call them.
Spectrium Business Voice is part of Spectrum, not related to Spectrum VOIP. Spectrum VOIP is a little local Plano, Texas VoIP vendor, no relationship to Spectrum.
My mistake - when I read Spectrum, I immediately thought of the Charter owned pile of trash that we are stuck dealing with. Based on what you've said above, this SpectrumVoIP sounds like it is just as terrible to deal with...
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
Spectrum VOIP? Why would your mom have a commercial business phone system?
Don't recall anyone saying anything about Spectrum VOIP, and no, she had a residential number (it is VOIP though).
He specifically stated he was on hold with Spectrum VOIP. Well, on bold
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@JaredBusch said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
Spectrum VOIP? Why would your mom have a commercial business phone system?
Don't recall anyone saying anything about Spectrum VOIP, and no, she had a residential number (it is VOIP though).
He specifically stated he was on hold with Spectrum VOIP. Well, on bold
WOW - NO FFS, Jared - who stole your account?
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@srsmith said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@srsmith said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
I was dreading this same situation happening to us recently. We switched from Spectrum Business Voice to Mitel MiCloud Connect and needed to port some, but not all, of our numbers. I submitted the request to Mitel and they submitted to Spectrum when we were ready to go live. The port was scheduled for a Tuesday morning, and I got a bunch of emails shortly after the scheduled time that it was completed successfully. I was really surprised at how quickly and smoothly it went, especially with not having to call them.
Spectrium Business Voice is part of Spectrum, not related to Spectrum VOIP. Spectrum VOIP is a little local Plano, Texas VoIP vendor, no relationship to Spectrum.
My mistake - when I read Spectrum, I immediately thought of the Charter owned pile of trash that we are stuck dealing with. Based on what you've said above, this SpectrumVoIP sounds like it is just as terrible to deal with...
We've had acceptable luck with the cable company. The VoIP vendor is... painful.
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Doing a little D&D game prep.
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Been a very long week. Very much ready for this weekend.
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Congrats to @MC_Bol who managed to make his deadline of completely replacing a huge RMM deployment with internally deployed tools within the month! Major project there.
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Getting a "new" dog tomorrow. She's ten.
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Any Plummers in the house?
Got a leak, seems to be coming from that nut, as above it and around the thread seems dry. Just the top of the nut seems wet, and of course the water running down the pipe.
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@hobbit666 bathtub? Good luck with that...
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@JaredBusch said in What Are You Doing Right Now:
@hobbit666 bathtub? Good luck with that...
Yeah hopefully landlord will sort it Monday, can manage until then
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Realized I was out of my element so I bite the bullet and opened a ticket with a vendor of ours.
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Halfway through rearranging the office. Personal stuff all back up, going to take a break before redoing all the work things.
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@travisdh1 said in What Are You Doing Right Now:
Halfway through rearranging the office. Personal stuff all back up, going to take a break before redoing all the work things.
home office?
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Spinning up VM for what will be an Nginx reverse proxy.
