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    Testing Out Comodo One RMM and Helpdesk

    Scheduled Pinned Locked Moved IT Discussion
    comodocomodo one
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    • guyinpvG
      guyinpv
      last edited by

      So then what are the core features you need?

      Ticketing system but not focused on "internal" org? So like "public" tickets?? Or just ticketing "internally" to NTG but for all your outside clients and NOT public?
      Does something like Freshdesk do this? Their tickets are more public though.

      RMM specifically? So specifically you require remote control and monitoring? But you use Screenconnect already, are you wanting to replace it?
      For remote monitoring could you use any sort of small daemon tool? Something like Glances: https://nicolargo.github.io/glances/
      It just needs Python and is cross platform.

      Do you need full asset management across all customers along with the monitoring? So ticketing plus remote control plus remote monitoring plus asset management? What about the email and CRM parts of it? Probably need a connection there too.

      Can a person find ANY program which has all this in one package? Certainly complicated.

      1 Reply Last reply Reply Quote 0
      • Minion QueenM
        Minion Queen
        last edited by

        What we use currently for tickets is SpiceWorks hosted. No this is not a good option for us. We can't run real reports and it crashes and is buggy.

        We need a helpdesk that has no public tickets and that we could connect ScreenConnect directly to would be awesome (that wasn't a bad system which is all there seems to be now).

        I think we will stick with something open source for now and just build our own that is the only way we get what we need and want. There is NOTHING that is actually great out there.

        guyinpvG 1 Reply Last reply Reply Quote 1
        • guyinpvG
          guyinpv @Minion Queen
          last edited by

          @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

          There is NOTHING that is actually great out there.

          Dang. You'd think this is exactly what RMM/MSP software is supposed to be doing!

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @guyinpv
            last edited by

            @guyinpv said in Testing Out Comodo One RMM and Helpdesk:

            @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

            There is NOTHING that is actually great out there.

            Dang. You'd think this is exactly what RMM/MSP software is supposed to be doing!

            Right? You would think that our use case would be exactly what they target. But they don't seem too.

            1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403
              last edited by

              So what happened with this, I know things were busy but the world doesn't stop spinning because of MangoCon!

              Paging @Minion-Queen and @scottalanmiller

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @DustinB3403
                last edited by

                @DustinB3403 said in Testing Out Comodo One RMM and Helpdesk:

                So what happened with this, I know things were busy but the world doesn't stop spinning because of MangoCon!

                Paging @Minion-Queen and @scottalanmiller

                It's driving to Texas and buying a new car that is stopping me from getting things done 🙂

                DustinB3403D 1 Reply Last reply Reply Quote 0
                • DustinB3403D
                  DustinB3403 @scottalanmiller
                  last edited by

                  @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                  @DustinB3403 said in Testing Out Comodo One RMM and Helpdesk:

                  So what happened with this, I know things were busy but the world doesn't stop spinning because of MangoCon!

                  Paging @Minion-Queen and @scottalanmiller

                  It's driving to Texas and buying a new car that is stopping me from getting things done 🙂

                  Get a bigger cell phone, work from that 🙂

                  coliverC 1 Reply Last reply Reply Quote 0
                  • Minion QueenM
                    Minion Queen
                    last edited by

                    Yes it does! The in charge people were way to busy (and still too busy). So everything was put on hold.

                    1 Reply Last reply Reply Quote 1
                    • coliverC
                      coliver @DustinB3403
                      last edited by

                      @DustinB3403 said in Testing Out Comodo One RMM and Helpdesk:

                      @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                      @DustinB3403 said in Testing Out Comodo One RMM and Helpdesk:

                      So what happened with this, I know things were busy but the world doesn't stop spinning because of MangoCon!

                      Paging @Minion-Queen and @scottalanmiller

                      It's driving to Texas and buying a new car that is stopping me from getting things done 🙂

                      Get a bigger cell phone, work from that 🙂

                      While driving. What could possibly go wrong?

                      DustinB3403D 1 Reply Last reply Reply Quote 0
                      • DustinB3403D
                        DustinB3403 @coliver
                        last edited by

                        @coliver said in Testing Out Comodo One RMM and Helpdesk:

                        @DustinB3403 said in Testing Out Comodo One RMM and Helpdesk:

                        @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                        @DustinB3403 said in Testing Out Comodo One RMM and Helpdesk:

                        So what happened with this, I know things were busy but the world doesn't stop spinning because of MangoCon!

                        Paging @Minion-Queen and @scottalanmiller

                        It's driving to Texas and buying a new car that is stopping me from getting things done 🙂

                        Get a bigger cell phone, work from that 🙂

                        While driving. What could possibly go wrong?

                        Nothing, people play Pokemon Go and drive all of the time.

                        1 Reply Last reply Reply Quote 0
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