Testing Out Comodo One RMM and Helpdesk
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@dafyre said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Well keep watching here and we will post more as we test it all out!
It'd be important for us to know what features you test that are part of the free package and what feature are ones that are paid.
RMM and Helpdesk are in the free parts, that we know.
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This is the main screen.
Service Desk; Patch management and IT and Security, which is where RMM is featured.
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@gjacobse
Quote Manager is free also! -
@krisleslie said in Testing Out Comodo One RMM and Helpdesk:
@gjacobse
Quote Manager is free also!Curious as I have not seen that module. Nor was it mentioned that I recall.
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With the way that the week ended, I'm not sure how much time next week will be available for testing and proofing. One new item I have found and that I like is Stale Ticket Alert via Email. Just a little nag that hey, quit playing on Steam and do some work.....
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I set this up on Friday, added my machine to it.
When to log into the console this morning, it won't let me log in.
Going to close and restart Firefox - but This better not be a daily requirement! I can easily go for days without restarting FF.
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I often have to restart Firefox after a few days of intensive use even without C1.
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OK I spoke to soon, while it did take better than 2 mins, the page finally did load without restarting FF.
For those that care, this was a second attempt. The first attempt I left the page attempting to log on for over 5 mins before killing the tab, then working on something else.
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@scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:
I often have to restart Firefox after a few days of intensive use even without C1.
i find that I have to restart it about once a week. I finally found the setting that remembers my tabs. I typically have 10+ tabs open at once.
I only have three add-ons, LastPass, uBlock Orgins, Tree Style Tabs.
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So far looks decent for those needing all those features!
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One of my biggest complaints / concerns about Comodo One has been that the interface seems to be rather slow for initial login. After I get logged in, it seems to be fine.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
OK I spoke to soon, while it did take better than 2 mins, the page finally did load without restarting FF.
For those that care, this was a second attempt. The first attempt I left the page attempting to log on for over 5 mins before killing the tab, then working on something else.
How many ads are on the page?
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@nadnerB said
How many ads are on the page?
None...It's a marketing product meant to gather data on your environments, upsell you Comodo Services and get you to become a member of their MSP consortium.
A lot of the products/interfaces have been bolted together by the looks of it.
For something which feels like a pet project by their marketing guys, I'm not willing to buy into it, I might be wrong.
But when you have a company who do stunts like this... http://arstechnica.com/tech-policy/2016/06/800-pound-comodo-tries-to-trademark-upstart-rivals-lets-encrypt-name/
I bet they've not changed their stripes.
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Righto, thanks @Breffni-Potter
I still reckon that there's some beacons or page analytic plugins lurking in the code of each page, so your usage information is being slurped by someone.Just for clarity on what I'm on about, here's a list of things that hide in the Spiceworks Help Desk (local install).
Most of these are not blocked by ad blockers. -
@nadnerB
Which plugin is that?Its Ghostery.. oops haha didnt see the header. -
Lack of RESTful API on the helpdesk is a negative. Finding your ticket number and sharing it with people who need it isn't clear and obvious like, say, Spiceworks.
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Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
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@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
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@Dashrender said in Testing Out Comodo One RMM and Helpdesk:
@Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:
Comodo1 was decent. But due to the harrasement of their sales team we will not be using them.
Next will be OTRS.
Interesting - I signed up right after you guys posted here about it. I setup an online meeting to get an overview of the product, and they never called me back.
I simply told them that I would check things out on my own and call them back when I had questions. I've used it a little bit, and the RMM parts seem to work fine. Never heard back from a sales rep though.
