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    Testing Out Comodo One RMM and Helpdesk

    Scheduled Pinned Locked Moved IT Discussion
    comodocomodo one
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Got the first device added to the system...

      0_1470780612107_Screenshot from 2016-08-09 18-07-48.png

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      • gjacobseG
        gjacobse
        last edited by

        Just pushed the RMM agent out to my desktop:

        0_1470780724167_2016-08-09 18_11_31-.png

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        • scottalanmillerS
          scottalanmiller
          last edited by

          Hardware info on the non-virtual machines...

          0_1470781198917_Screenshot from 2016-08-09 18-19-40.png

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          • scottalanmillerS
            scottalanmiller
            last edited by

            0_1470781253858_Screenshot from 2016-08-09 18-20-45.png

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            • scottalanmillerS
              scottalanmiller
              last edited by

              For some reason, Gene's machine gathered tons more details than mine did...

              0_1470781874180_Screenshot from 2016-08-09 18-30-55.png

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              • gjacobseG
                gjacobse
                last edited by

                Wonder if we can set up a device to try this on -

                0_1470789809472_2016-08-09 20_42_53-Comodo ONE.png

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                • Mike DavisM
                  Mike Davis
                  last edited by

                  Free AND Hosted? How is that supposed to work? What do they sell so they can make money?

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Mike Davis
                    last edited by

                    @Mike-Davis said in Testing Out Comodo One RMM and Helpdesk:

                    Free AND Hosted? How is that supposed to work? What do they sell so they can make money?

                    They sell additional modules like antivirus.

                    JaredBuschJ 1 Reply Last reply Reply Quote 1
                    • JaredBuschJ
                      JaredBusch @scottalanmiller
                      last edited by

                      @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                      @Mike-Davis said in Testing Out Comodo One RMM and Helpdesk:

                      Free AND Hosted? How is that supposed to work? What do they sell so they can make money?

                      They sell additional modules like antivirus.

                      It is your standard freemium model. Give a base service away for free and charge for add ons or enhancements .

                      Not a bad idea really.

                      BRRABillB 1 Reply Last reply Reply Quote 1
                      • BRRABillB
                        BRRABill @JaredBusch
                        last edited by

                        @JaredBusch said

                        It is your standard freemium model. Give a base service away for free and charge for add ons or enhancements .

                        Not a bad idea really.

                        When we were looking at RMM, we decided on N-Able, who works the same way.

                        Freemium, exactly the right word!

                        1 Reply Last reply Reply Quote 1
                        • RojoLocoR
                          RojoLoco
                          last edited by

                          Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @RojoLoco
                            last edited by

                            @RojoLoco said in Testing Out Comodo One RMM and Helpdesk:

                            Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?

                            I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.

                            RojoLocoR 1 Reply Last reply Reply Quote 0
                            • RojoLocoR
                              RojoLoco @scottalanmiller
                              last edited by

                              @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                              @RojoLoco said in Testing Out Comodo One RMM and Helpdesk:

                              Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?

                              I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.

                              That's to be expected. My concern would be the interoperability. As long as they don't break each other, that works for me.

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @RojoLoco
                                last edited by

                                @RojoLoco said in Testing Out Comodo One RMM and Helpdesk:

                                @scottalanmiller said in Testing Out Comodo One RMM and Helpdesk:

                                @RojoLoco said in Testing Out Comodo One RMM and Helpdesk:

                                Does it play nice with other brands of antivirus? Or do they make it practically incompatible, so you feel forced to buy theirs?

                                I think it plays fine, no issues in testing so far, it just doesn't auto-deploy and manage other brands.

                                That's to be expected. My concern would be the interoperability. As long as they don't break each other, that works for me.

                                Doesn't seem to.

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                                • nadnerBN
                                  nadnerB
                                  last edited by

                                  How goes the bandwidth with those agents phoning home?

                                  1 Reply Last reply Reply Quote 0
                                  • prcssupportP
                                    prcssupport
                                    last edited by

                                    I have comodo one, but I need to spend more time with it.

                                    I have been using their Endpoint management system with great results. But they are going to mothball that solution, and go fully cloud based.

                                    I will be forced to move to that platform fully myself, or find something else. But for the price it's nice. Also they have their version of the malware analysis tool ( like anubus)

                                    1 Reply Last reply Reply Quote 1
                                    • Minion QueenM
                                      Minion Queen
                                      last edited by Minion Queen

                                      Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.

                                      scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 1
                                      • scottalanmillerS
                                        scottalanmiller @Minion Queen
                                        last edited by

                                        @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                        Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.

                                        Awesome, except that now I have to work on that ticket 😉

                                        1 Reply Last reply Reply Quote 3
                                        • JaredBuschJ
                                          JaredBusch @Minion Queen
                                          last edited by

                                          @Minion-Queen said in Testing Out Comodo One RMM and Helpdesk:

                                          Just put in my first REAL ticket. Instead of having to put in an attachment you can copy and paste a pdf/picture etc. and have it right in the body of the ticket.

                                          Someone at the SpiceCorp of Chicagoland last night is a new user of Comodo RMM and likes it.

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                                          • Minion QueenM
                                            Minion Queen
                                            last edited by

                                            So far it seems pretty good. We still have a LOT of testing to do but it's working well.

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