iOS Contact recovery from iTunes Backup



  • Well this is a fun one. User was to receive new phone, so planning ahead, she called in to discuss getting her contacts backed up. She had an iPhone 5c, but didn't have it sync to the iCloud - she didn't want to do so since it was her iCloud account, but an Office phone.

    Got the 5c connected to iTunes and backed up. As near as I know anyway, everything succeeded normally.

    This week she has her new 6s and plugged it in. Back up seemed to restore correctly, but she has no contacts.

    I fully expect that the version difference is causing this, but would expect that her contacts are in the back up. Just how to retrieve them?


  • Service Provider

    @gjacobse said in iOS Contact recovery from iTunes Backup:

    Well this is a fun one. User was to receive new phone, so planning ahead, she called in to discuss getting her contacts backed up. She had an iPhone 5c, but didn't have it sync to the iCloud - she didn't want to do so since it was her iCloud account, but an Office phone.

    Got the 5c connected to iTunes and backed up. As near as I know anyway, everything succeeded normally.

    This week she has her new 6s and plugged it in. Back up seemed to restore correctly, but she has no contacts.

    I fully expect that the version difference is causing this, but would expect that her contacts are in the back up. Just how to retrieve them?

    Are you sure the contacts were on the phone and not from something like an exchange account?

    I've never had an iTunes based backup/restore fail to do that.

    There is no difference in "version" because iOS is iOS no matter which device it is on. At worst you may be iOS 8 versus iOS 9?



  • @JaredBusch said in iOS Contact recovery from iTunes Backup:

    @gjacobse said in iOS Contact recovery from iTunes Backup:

    Well this is a fun one. User was to receive new phone, so planning ahead, she called in to discuss getting her contacts backed up. She had an iPhone 5c, but didn't have it sync to the iCloud - she didn't want to do so since it was her iCloud account, but an Office phone.

    Got the 5c connected to iTunes and backed up. As near as I know anyway, everything succeeded normally.

    This week she has her new 6s and plugged it in. Back up seemed to restore correctly, but she has no contacts.

    I fully expect that the version difference is causing this, but would expect that her contacts are in the back up. Just how to retrieve them?

    Are you sure the contacts were on the phone and not from something like an exchange account?

    I've never had an iTunes based backup/restore fail to do that.

    There is no difference in "version" because iOS is iOS no matter which device it is on. At worst you may be iOS 8 versus iOS 9?

    iOS is iOS - Well I was going to say no.. but @art_of_shred and I managed to figure it out. I am using my phone as a comparison... I have been using the OWA application, but she mentioned using the regular MAIL app. So I went to set it up, and wasn't seeing the same thing @art_of_shred was. Found out what the deal was and now it 'matches'.

    But that doesn't fully answer the issue here,.. getting her contacts. on to the next thought.



  • @gjacobse said in iOS Contact recovery from iTunes Backup:

    @JaredBusch said in iOS Contact recovery from iTunes Backup:

    @gjacobse said in iOS Contact recovery from iTunes Backup:

    Well this is a fun one. User was to receive new phone, so planning ahead, she called in to discuss getting her contacts backed up. She had an iPhone 5c, but didn't have it sync to the iCloud - she didn't want to do so since it was her iCloud account, but an Office phone.

    Got the 5c connected to iTunes and backed up. As near as I know anyway, everything succeeded normally.

    This week she has her new 6s and plugged it in. Back up seemed to restore correctly, but she has no contacts.

    I fully expect that the version difference is causing this, but would expect that her contacts are in the back up. Just how to retrieve them?

    Are you sure the contacts were on the phone and not from something like an exchange account?

    I've never had an iTunes based backup/restore fail to do that.

    There is no difference in "version" because iOS is iOS no matter which device it is on. At worst you may be iOS 8 versus iOS 9?

    iOS is iOS - Well I was going to say no.. but @art_of_shred and I managed to figure it out. I am using my phone as a comparison... I have been using the OWA application, but she mentioned using the regular MAIL app. So I went to set it up, and wasn't seeing the same thing @art_of_shred was. Found out what the deal was and now it 'matches'.

    But that doesn't fully answer the issue here,.. getting her contacts. on to the next thought.

    So adding the exchange account worked?


Log in to reply
 

Looks like your connection to MangoLassi was lost, please wait while we try to reconnect.