@JaredBusch said:

@NetworkNerd said:

In the past it has always been USB stick required, but in this particular case, we got a brand new laser from Trumpf and the software that goes with it. I was pretty surprised when there was no USB HASP to plug into the server since that has been the trend.

A few memory cells reconnected! The new licensing requires live internet activation and deactivation.

Shortly after we installed TruTops, the HDD in the machine died and had to be replaced. I do not normally perform full backups of user computers because it is just as easy to reinstall Office 365 anymore (this client has no other special apps).

I did not think about TruTops at the time. After I reinstalled, I could not license it and TruTops had to work backend stuff and required a signed statement that we had a hard crash before they would release the license and let us relicense.

This is becoming more and more common - but I don't think the vendors using it are doing enough to educate the users of the importance of backups in these cases for recovery.