Ask your users if their kids use Steam. Most of my home users have older "kids" I tell them to have their kids stop there Steam games. The users are like what's that?? But as soon as steam is stopped their perfomance comes right back to nominal.
It would be them downloading more games, most likely.
Got a couple of users on macOS that would like to set up a softphone on their desktops. In theory Linphone, Zoiper, X-Lite make macOS versions. Anyone have a reason to pick one or the other or have another option on macOS?
I use Telephone on my laptop and like it. Its pretty sparse, but it works well and is efficient.
Now integrating the PBX with SalesForce is a great idea, and can let it do lookups for CallerID or even cause the salesforce appmto issue a pop up or some such.
As I've done some research today, I believe this is the kind of thing they want -- specifically a popup with information about an incoming call.
Definitely would seem to be a PBX feature, not a endpoint device feature. A softphone is pretty much a desk phone just inside your computer via software only. I wouldn't expect a dumb phone on my desk to have this ability, but I would expect my PBX to maybe be able to accommodate this.
The only other option would be is if SalesForce is the PBX, but then, there's still a PBX involved.