@Dashrender now that you are able to create tickets and so is scott, would you mind resolving this? I've already got that other thing logic ticketid point on my to do list.

@quixoticjeremy said in Sodium Helpdesk: Ticket CC:

Then I just look at my list after knocking that release and my list has actually gotten longer... hmmmm, how did that happen? Do you have any idea how that happened @QuixoticJustin ???? 🙂

Well if you were moving a bit faster, the list might be getting shorter, rather than longer, you see.

@bigbear said in Sodium Helpdesk: An Attachment Has Been Added:

@quixoticjeremy said in Sodium Helpdesk: An Attachment Has Been Added:

This has been resolved and now looks as it should:

0_1502332258554_237e49c0-73f8-4d4b-b32f-53444b300a06-image.png

I kind of miss the old way now where the attachment was a surprise. This way I could troll another person in the ticket system.

But I suppose practicality dictates the current way.

So is it an internal only ticket system or something the end customers log in to as well?

We do have plans in the works for client portal so that end customers will be able to see external facing notes etc. Not sure when that is going to happen yet but it is a priority, absolutely.

This has been resolved as well.

This upcoming release will allow users to fully delete tickets (and all information that is tied to the ticket).

Sodium Tech Preview 1.18-0d is live from five minutes ago.

1.18 is the branch, 0d is a hash and not meaningful other than as an ident.

@QuixoticJeremy

I see it now.

Looks to be working now.

Has been working for me for a bit now.

@scottalanmiller said in Sodium Helpdesk: Attachments in Ticket Creation:

Just tested, it is working here.

Awesome, good deal.

@quixoticjeremy Maybe it can be done in categories? 🙂

Whoops

@QuixoticJeremy @QuixoticJustin

@scottalanmiller said in Sodium Helpdesk: Track Opening Action:

I see it, this is working for me now.

Great! Glad to hear.

@nerdydad said in Sodium Monitoring Request: Confirm on Delete:

Maybe not all IT admins (namely helpdesk techs) need the capability to delete.

Already something that has been noted, while it hasn't been fully implemented you can see that this functionality is being built in with the admin module in terms of group permissions settings. So yep this will be covered (and very soon).

Or maybe I'll just make @QuixoticJustin do it. That could be fun too.

@jaredbusch said in Sodium Helpdesk: Set Default View:

One way that I use ManageEngine ServiceDesk (our current Helpdesk) is a pending view based on category.

All network support (ie not web dev or app dev) tickets that are pending (any not closed status like open, on hold, etc.)

Which this is actually already in place. Right now its labeled ticket type.... but it's categories, and the categories are defined by you. You can then absolutely filter based on the ticket type (considering on just switching to categories for what we call it) and then ticket status in conjunction. You can filter based on multiple types etc. So this in theory is in place already as of yesterday.