The skill to handle users, interpret what they need from what thy say they need, and customer service are important in my opinion too!
Yes, but are isolated to one very specific role within IT, not a general skill across the industry.
By and large, I agree with @NattNatt . I don't think they're limited to one very specific role in IT at all. You use those skills more in some roles than others, but you'll need at least some modicum of these skills, no matter what branch of IT you get into.