The argument I'm trying to make is 1) protect olivier from the customers that would abuse the support and 2) make it so that the good customers (big and small) don't get raked over the coals. Which likely means a per-core cost (or per host* (really doesn't make sense)) and some sort of tiered support plans, like @bnrstnr 4 tickets a year or some such system. Which is highly effective, cost wise for everyone. Olivier won't get rapped by shitty customers, and customers can up their support level to "Please wipe my ass Tier" if they so choose.

Sorry can't help but...damn! A price list that's 130 pages?

@Dashrender said: @JaredBusch said: I am not happy with the amount of the increase. I never said a company should not or cannot raise their costs. Considering my other theory, I'm not surprised with the hike. Happy, maybe not, but surprised, nah! Another question - how often are you buying new licenses? And when you compare prices, what beats it? Nothing beats it yet on price for paid solutions that work with Hyper-V. Unitrends free is a possibility for this particular client.