@krisleslie said in IT Helps the Business; Does Management Agree?: I disagree on the idea that magement shouldn't understand IT. We shouldn't expect them to have a Ph.D. in IT and all the various flavors but they should be able to comprehend what's going on at a basic level. Problem with that line of thought is that you cannot understand IT at a basic level and make any decisions whatsoever that have value. To make decisions of value you have to understand all the implications of the technology you’re in going to be dealing with. President or CEO should not be expected to know that kind of detail that’s why they hire IT.

@JaredBusch said in Yealink T46S Double Tap while on Conference call: @CCWTech said in Yealink T46S Double Tap while on Conference call: @JaredBusch said in Yealink T46S Double Tap while on Conference call: DTMF Is that on the ext in advanced? It's set to RFC4733 Both the Phone and Asterisk have settings for this. They need to match. They do, we checked that last night.

@dashrender said in What exactly imaging software, any open source or free options ?: @dustinb3403 said in What exactly imaging software, any open source or free options ?: To throw a wrench into this conversation. UrBackup is a backup solution that can be run constantly and allows you to restore the backup or any part of it to different hardware. So while it falls in the "Backup" category it also blurs the lines a bit. Most modern backup solutions can do this. Yup, imaging is the process of recreating replicas which are the most common foundation of modern backups.

@tim_g said in Why restart works ? Technical reason ?: @jaredbusch said in Why restart works ? Technical reason ?: @tim_g said in Why restart works ? Technical reason ?: @jaredbusch said in Why restart works ? Technical reason ?: @tim_g said in Why restart works ? Technical reason ?: @tim_g said in Why restart works ? Technical reason ?: @eddiejennings said in Why restart works ? Technical reason ?: I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause. We do a minimum of forced weekly reboot of computers with updates, regardless of whether or not updates are installed. It's been helping a LOT, and is a free way to fix or prevent many issues that waste time and effort from nobody rebooting. There are (as always) some exceptions. I did this years ago. And no exceptions. The owner buys in to it or he doesn't. The reduction of support costs is always the winning decision. Yes, from the perspective of a company using service provider. But I get paid hourly, so from this companies perspective, it costs the same regardless. No it does not. Because you are wasting time (money) doing tasks that are not needed if you would have the reboots scheduled. It may be the same to your paycheck, but it is not the same to the company. That is always the point of people trying to justify their jobs. Or of the SMB owner thinking he is saving money by using internal staff of lower skill. Yeah, but there are exceptions... not my decision, not my argument. of course, if the decision is out of your hands, absolutely that's not on you - just like Mike Davis spending 4 hrs working on a PC issue and costing more than the value of the PC - because the decision maker told them to.

@scottalanmiller is right. The bottleneck is always the customer router. And not so much bandwidth as much as packets per second. Your dropbox sync is killing your phone calls 50 to 1 over bandwidth 99% of the time. Your $50 linksys router can't handle a million pps. Most ISP's are little more than Broadsoft resellers with no interconnects in their local market. Even on the WISP side speeds are so good now that bundling voice isn't relevant.

@tim_g said in Jared Busch: VoIP: @scottalanmiller said in Jared Busch: VoIP: @bigbear said in Jared Busch: VoIP: @scottalanmiller said in Jared Busch: VoIP: @bigbear said in Jared Busch: VoIP: @scottalanmiller said in Jared Busch: VoIP: @stuartjordan said in Jared Busch: VoIP: @jaredbusch This sounds cool, was there quite a few videos to be uploaded? In theory, quite a lot. Looking forward still to my first mangocon... You’ve got a little bit to wait for that. Summer 2018? Spring 2019, Dallas Perhaps around a national holiday so my daughter has off school and I can make it a family trip to Dallas? May is the guess.